{"game_intel_data":{},"featured_reviews":[{"content":"First, let's address the positive aspect. Swiggy's delivery service has been reliable and efficient for me, with orders arriving within the estimated time frame on a majority of occasions. The app's interface is user-friendly, making it easy to browse through numerous restaurant options and select dishes according to personal preferences. Furthermore, the delivery personnel have generally been punctual and courteous, ensuring a hassle-free experience. However, the issue lies in the pricing. I have noticed that the menu prices on Swiggy are consistently higher compared to the actual prices offered by the restaurants. This discrepancy ranges from 10% to 20%, which can significantly add up when placing multiple orders or opting for more expensive dishes. Additionally, Swiggy imposes various additional charges such as delivery fees, handling charges, and GST, which further inflate the final bill. As a result, the overall cost of the order tends to be noticeably higher than what one would expect based on the restaurant's menu. The lack of transparency regarding these extra charges and inflated prices leaves a sense of deception and frustration. Customers should be able to trust that the prices displayed on the app accurately reflect the true cost of the dishes they are ordering. Unfortunately, this is not the case with Swiggy, and it can feel like a betrayal of trust when you discover that you have been overcharged.","version":"4.7.2","date":"2023-06-12T00:00:00Z","rating":3,"app_id":989540920,"username":"Sid28a","title":"Mixed Experience with Swiggy: Smooth Delivery, But Overcharging and Lack of Transparency","country":"IN","tags":["feature_requests","monetization"],"review_id":10026348388},{"content":"I had a very disappointing experience with Swiggy recently. I ordered 2 food items from a restaurant just 1.5 km (about 6 minutes) away, with an expected delivery time of around 35 minutes. However, even after more than an hour, my order never arrived. The delivery partner did not answer a single call despite my repeated attempts. When I contacted customer support, the first representative said they would assign a new delivery partner—but nothing happened even after I waited again. When I mentioned cancelling the order, the agent told me it’s “better not to cancel since the food will go to waste.” What exactly does that mean? Are customers expected to keep waiting indefinitely, even if the food turns cold, just so Swiggy doesn’t take responsibility? Does the wasted food somehow become our fault instead of the delivery person’s who failed to do his job? By this time, it was well past dinner, we were still hungry, and it was already getting close to bedtime. The second support agent also left me on hold for over 10 minutes without resolving anything. To make matters worse, each call took 8–9 minutes just to get connected, adding to the frustration. In the end, I had no option but to cancel my order. Swiggy didn’t just waste my time—they ruined my first experience with online food delivery, left me hungry at night, and had the audacity to guilt-trip me for their incompetence. If this is how an online delivery service operates, you might as well shut it down.","version":"6.6.6","date":"2025-09-20T00:00:00Z","rating":1,"app_id":989540920,"username":"sk_spadez_sk","title":"Pathetic and Disgraceful Service!","country":"IN","tags":["customer_support","performance_and_bugs"],"review_id":13162188830},{"content":"I have been a religious user of the application for years now. Not just that, I have been a Swiggy One member too. Please boycott this app and use Zomato instead. A lot of my friends have done this too, because this app not only creates food delivery issues but in recent years, due to their nearly unreachable customer service, they do absolutely nothing to resolve it. They have, on countless occasions of time, delivered food after hours of waiting, the wrong food, incomplete food, and charged cancellation fee when I cancelled the order within a 60 second mark (I have proof in case anyone wants) without even informing me they would do so. When I have tried to reach customer care, I have to talk to them for at least 1-1.5 hours before they sometimes did resolve the issue with refunds or coupons or placing the order in some way again but now they don’t even do that. There is no customer care number as well and regular customer care members talk to you as if you are a wall/as if they are robots, trained to say “we are sorry but we can’t do anything” after stealing your money from you. Their food delivery, value of time and their customers is pathetic. It is worse than any application I have ever used in my life. On several occasions, I have had to write them mails as well, out of which one time they gave me a coupon that never worked and upon inquiring why they never replied. They CHEAT and FOOL you without even giving you the pleasure of good/right delivered food.","version":"5.4.2","date":"2024-10-12T00:00:00Z","rating":1,"app_id":989540920,"username":"ArundhatiSingh","title":"Worst customer service","country":"IN","tags":["gamification","service","user_data_and_privacy","monetization","performance_and_bugs"],"review_id":11826269400}],"related_apps":[{"app_id":434613896,"app_view_url":"/ios/in/zomato-media-pvt-ltd/app/zomato-food-delivery-dining/434613896/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/67/5a/08/675a080b-0ea1-4a0e-b263-59d717a92fe0/AppIcon-0-0-1x_U007ephone-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"Zomato: Food Delivery & Dining","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":434613899,"publisher_name":"Zomato Media Pvt. 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Grocery delivery, & other essential services online<br>• Swiggy One users get unlimited Free Delivery on all orders including instant grocery<br>• Find top local restaurants like Mcdonald's & Burger King in your city<br>• Order Groceries like Maggi, Chocolate, and Amul fresh cream & enjoy free delivery with Instamart<br>• Get discounts by paying dining out bills via our Dineout section<br>• Real-time updates on your food & instant grocery order status & an ETA <br>• Make payments via VISA/MasterCard Credit or Debit Cards, Net Banking, Paytm, cash on delivery, credit services like LazyPay, & more<br><br>Food Delivery: Order Delicious Food With A Tap<br>Get Up To 60% Off + Free Delivery with Pocket Hero's picks<br><br>• No Minimum Order conditions, so you can order even a single item on Swiggy.<br>• Order chicken shawarma, Margherita pizza, masala dosa, burgers, pasta, coffee, chicken momos, desserts, & more.<br>• Explore our endless range of cuisines, including North Indian, Chinese food, South Indian, Thai, Healthy, Street Food, Breakfast, Late-Night Cravings, & more.<br>• Get North Indian food, Punjabi cuisine, South Indian cuisine, Italian and Bengali cuisine with top chains like Domino's Pizza, Wow Momo, KFC, Burger King, Pizza Hut, FreshMenu, McDonald's, Subway, Faasos, Starbucks coffee, and more.<br>• Find local restaurants, breakfast places, brunch spots, cafes & bars<br><br>INSTAMART - Get Anything delivered to your doorstep.<br><br>Instamart delivers groceries and more to your doorstep. Order groceries, emergency supplies, midnight cravings, cake deliveries, and more.<br><br>• From Knorr soup , fruit delivery, country delight ghee and diet coke, vegetables, Amul ice cream, Bisleri, dairy, Cadbury chocolate, cleaning essentials, personal care products like Santoor soap and Sunsilk shampoo, and baby care, you can find everything here.<br>• Present in 120+ cities, open from 6 a.m. to late at night* for grocery delivery like Maggi, Pringles Chips, Nescafe Coffee, and more.<br>*Opening & closing times might vary across cities owing to Govt. regulations.<br>• Grab 30,000+ products across groceries & other items like toys, stationery, home & kitchen appliances, electronics, beauty & more.<br><br>DINEOUT - deals on dining out at top restaurants<br><br>• Use Dineout to get up to 50% FLAT discounts with no upper limit on your dining-out bills.<br>• Over 40,000+ restaurants across 40+ cities <br>• Up to 15% off on your bills with HDFC Bank Credit Cards<br>• Pre-book your table for hassle-free dining<br>• Find Cafes, bars, pubs, breweries, luxury dining, kid-friendly, rooftop dining, brunch buffets, and much more!<br><br>With Swiggy One, you'll experience savings like never before. <br><br>• Order food online and get Unlimited free delivery + extra 30% discount from top restaurants<br>• Unlimited free delivery on all Instamart orders<br>• 0 surge fee<br><br>Order Food Delivery In Train IRCTC Delivery<br><br>Now, you can enjoy Swiggy's online food delivery even while traveling! With Swiggy's IRCTC delivery service, order food on train from top-rated restaurants at major railway stations and have it delivered directly to your train seat. Enter your train number, and let Swiggy handle the rest.","app_summary":"'Swiggy: Food Instamart Dineout', published by a India-based company. The app was last updated on 24 June 2026. Released in India on 12 May 2015 and globally on 06 July 2015. 'Swiggy: Food Instamart Dineout' belongs to the 'Food & Drink' category maintaining a content rating of '4+'. In India, 'Swiggy: Food Instamart Dineout' ranked 1st on the 'Top Free iPad Apps' chart and 4th on the 'Top Free iPhone Apps' chart in the 'Food & Drink' category. Last month's estimates were 500k downloads. The app is available in India, US, and Canada and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Food, Grocery & Dining Out","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.swiggy.com/support","top_countries":["IN","US","CA"],"valid_countries":["AE","AU","CA","HK","ID","IL","IN","JP","KW","MY","NZ","QA","RU","SA","SG","TH","US","ZA"],"available_countries":["IN","US","GB","RU","RO","AU","CA","FR","DE","IT","JP","AT","BG","DK","FI","HU","ID","IE","IL","NZ","NO","SG","ZA","ES","SE","CH","AE","HK","KW","MY","QA","SA","TH"],"pre_order_countries":[],"website_url":"https://www.swiggy.com","app_id":989540920,"app_view_url":"/ios/in/bundl-technologies-private-limited/app/swiggy-food-instamart-dineout/989540920/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/6d/0c/8c/6d0c8cb3-3239-6924-1bd1-5a015b4f85fb/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"Swiggy: Food Instamart Dineout","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":989540919,"publisher_name":"BUNDL TECHNOLOGIES PRIVATE LIMITED","publisher_profile_url":"/publisher/ios/989540919","rating":4.456224957776341,"rating_breakdown":[157404,22043,46079,180556,1374910],"rating_count":1780992,"country_release_date":1431388800000,"current_version":"8.0.2","file_size":234551296,"first_released_in":["IN"],"minimum_os_version":"17.0","publisher_country":"India","recent_release_date":1782259200000,"release_date":1580401083000,"release_status":"REGIONAL_RELEASE","supported_languages":["EN"],"worldwide_release_date":1436140800000,"store_removal_date":null,"cohort_id":"cohort_62e1863157f50091935e13a6","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":500000},"category_rankings":{"app_id":989540920,"country":"IN","ipad":{"top_free":{"all_categories":134,"primary_categories":[{"6023":1}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":40,"primary_categories":[{"6023":4}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}