{"game_intel_data":{},"featured_reviews":[{"content":"The app itself is actually very easy to use. The interface is clear, browsing items is simple, and placing an order is quick. So credit where it’s due for the user experience.\n\nHowever, the delivery and customer support side was very disappointing. I placed an order at 8:30 PM and it kept getting delayed (already about 20 minutes late and still waiting), and I couldn’t get a clear update on whether the driver had even picked up the order. I tried contacting support, but the responses weren’t helpful, and calling just led to being stuck listening to hold music without reaching anyone. I also requested a callback but never received one.\n\nI understand delays can happen, but not being able to get a straightforward update makes the whole experience frustrating. The app is good, but the service really needs improvement to match it.","version":"9.7.0","date":"2026-04-11T00:00:00Z","rating":2,"app_id":989276051,"username":"guhsoon","title":"Work on your costumer service","country":"AE","tags":["design","customer_support","service"],"review_id":13947304578},{"content":"This is the third time that I’ve had an issue. First time my order was 4 hours late (I ended up going out and simply buying everything myself), second time it never showed up at all (no one called) and despite several attempts to contact the shop directly, and Instashop’s Customer Support no one reached out, and I was unable to get a hold of anyone. That order was ultimately refunded, but after sometime. Again no one returning my call or contacting me at all. This time the order was two hours late, no updates on the app or from a customer service agent. Request was sent through the app when it was 15 minutes late for someone to call me receive a call two hours later. When the call was received the agent simply said we’re sorry it’s late, which was unhelpful to state the obvious. She did share that the driver would be there in 10 minutes after being on the line With me for 5 minutes. When I asked what recourse I would have if the driver didn’t arrive and how I could get in touch with someone…she answered ‘as I said before’ that she was the point of contact (offering no information on how to get in touch with her) and assured me that he was on the way. I mentioned that I don’t believe them as this is not the first time and asked AGAIN how could I get in touch with someone. And I was given the same ‘as I said I’m in charge of your case and he will come’ \n\nI recommend using ANY other service or saving yourself the frustration and going yourself. Unfortunately I have a sick child at home and wasn’t able to go to the shop otherwise I would have.","version":"9.8.3","date":"2026-09-26T00:00:00Z","rating":1,"app_id":989276051,"username":"Long time Aramex user","title":"App is great too bad the service is terrible, if you actually want your order to arrive go elsewhere","country":"AE","tags":["customer_support","service"],"review_id":14594687391},{"content":"I don’t want to give even 1 star as they don’t deserve it. The order was delayed for 3 hours and the items were not fresh as well. There is no coordination between the portal and the restaurant. Failed to fulfill the promises made on the app as the orders are delayed and after few hours they will inform that the order will be canceled because the store cannot fulfill the order. After waiting for 2 hours your order cannot be fulfilled “WOW”. You will have to add more items to your order. While placing the order it was never mentioned on the app and they’re misleading customers by doing false promises on app. If it was only regarding delay, it’s understandable but the quality of items sent are like 2 years old and not fresh. The staff is least bothered about customers and extremely rude and they will keep repeating the same thing which you already know. The manager “MARK” was least bothered about the issue and spoke as if he was doing a favor. Instead of taking the ownership of what happened he was explaining the issue and sounded like I had comprehension issue. It was nothing but a cover up for the issue and it was dealt carelessly. In short INSTASHOP or I should call it “LATERSHOP” cannot fulfill their promises and will keep dealing with issues the same way. Your meals will go for a toss and your whole day will be wasted to keep a follow up.","version":"6.4.1","date":"2021-06-17T00:00:00Z","rating":1,"app_id":989276051,"username":"Heer14","title":"Worst app and service ever","country":"AE","tags":["sound_and_music","social_and_community","performance_and_bugs"],"review_id":7475189780}],"related_apps":[{"app_id":1001501844,"app_view_url":"/ios/ae/deliveroo/app/dylyfrw-t-m-wtswq/1001501844/","country":"AE","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/59/cd/7d/59cd7d77-a5b5-f35b-e3af-6af64ceb9a84/DeliverooDefault-0-0-1x_U007epad-0-1-0-P3-85-220.png/150x150bb.jpg","name":"ديليفرو: طعام وتسوق","os":"ios","price":{"currency":"AED","value":0,"string_value":"0.00 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هلا! نحن إنستاشوب، تطبيقكم المفضل لتسوق كل ما تحتاجونه من المحلات اللي تحبونها، من راحة بيتكم وبسهولة. حابين تعرفوا كيف نسهّل حياتكم؟
تسوقوا من محلاتكم المفضّلة
مع إنستاشوب، صار بإمكانكم تتسوقوا من السوبرماركت المحلية المفضلة لكم ومن الصيدليات، المطاعم، المخابز، متاجر اللحوم، متاجر الحيوانات الأليفة وأكثر. باختصار، يمكنكم تلاقوا كل شي تحتاجوه في مكان واحد!
- في الإمارات: من سبينيس، كارفور، ويترُوز، شُويترام وزوم إلى بول، كافيه باتيل، البيك، جازيبو، ألو بيروت، ذا بودي شوب، تويز آر أص، وغيرهم.
- في مصر: من محمود الفار، فتح الله، سيركل كي، سبينيس، ولولو هايبرماركت إلى العزبي، الدهان، ابن الشام، تورتيتا، الفؤاد، دوك، دوغ زون، وغيرهم.
استمتعوا بتوصيل سريع ومرن
محتاجين شي بسرعة؟ إنستاشوب يوصّل طلبكم خلال 30 ل60 دقيقة (حسب موقعكم). ويمكنكم كمان جدولة الطلب لاستلامه في الوقت اللي يناسبكم.
اختاروا من مجموعة منتجات كبيرة وبجودة أكبر
مع أكثر من مليون منتج على تطبيقنا، فيكم تتسوقوا كل اللي بخاطركم! من الوجبات الخفيفة والمنتجات اللازمة لوصفات الطعام، حتى مستلزمات المنزل، والأدوية، والمنتجات العضوية والطازجة، والهدايا والألعاب، والحلويات اللذيذة، وأكثر.
نوصّل التالي:
بقالة
مستلزمات الصيدلية
مستلزمات الحيوانات الأليفة
الزهور
الفواكه والخضار
المنتجات العضوية
منتجات العناية بالأطفال والألعاب
المخبوزات والحلويات
مستحضرات التجميل
العطور
القرطاسية ولوازم الحفلات
الأدوات المنزلية
اللحوم والمأكولات البحرية
المحلات المتخصصة
الطعام
المياه
الإلكترونيات
المكملات الغذائية والرياضية
خدمات التنظيف (بالشراكة مع شركة جاست لايف)
خدمات غسيل الملابس (بالشراكة مع شركة واشمن)
يمكنكم أيضًا التبرع لجمعيات خيرية محلية وموثوقة لدعم القضايا الإنسانية والمجتمع عبر خانة التبرعات.
باختصار، إنستاشوب يخلّي التسوق سهل وممتع!
خدماتنا متاحة حاليًا في الإمارات ومصر.
إذا كان لديكم أي استفسار، تواصلوا معنا على contact@instashop.ae.
إذا حبّيتم تطبيقنا، نتمنى منكم إضافة تقييم على هذه الصفحة. شكرًا لدعمكم!","app_summary":"'إنستاشوب: توصيل البقالة', published by a United Arab Emirates-based company. The app was last updated on 17 October 2026. Released in United Arab Emirates on 11 June 2015 and globally on 11 June 2015. 'إنستاشوب: توصيل البقالة' belongs to the 'Food & Drink' category maintaining a content rating of '١٣+'. In United Arab Emirates, 'إنستاشوب: توصيل البقالة' ranked 3rd on the 'Top Free iPad Apps' chart and 15th on the 'Top Free iPhone Apps' chart in the 'Food & Drink' category. Last month's estimates were 5k-50k downloads and < $5k revenue. The app is available in United Arab Emirates, Egypt, and US and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"طلبات الطعام، الصيدلية وأكثر","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"AR","support_url":"https://instashop.com/","top_countries":["AE","EG","US"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["US","AU","CA","FR","DE","GB","IT","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PH","PL","PT","QA","RO","SA","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","JP","IL","PE","CN","SG","BO","KH","EE","LV","NI","PY","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"https://instashop.com/","app_id":989276051,"app_view_url":"/ios/ae/instashop-ltd/app/nstshwb-twsyl-lbql/989276051/","country":"AE","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/25/6b/d1/256bd194-0a5a-fbea-fe96-5a6e2a27413b/AppIcon-0-0-1x_U007emarketing-0-11-0-sRGB-85-220.png/150x150bb.jpg","name":"إنستاشوب: توصيل البقالة","os":"ios","price":{"currency":"AED","value":0,"string_value":"0.00 د.إ","subunit_to_unit":100},"publisher_id":1063634246,"publisher_name":"InstaShop Ltd","publisher_profile_url":"/publisher/ios/1063634246","rating":4.679837464445347,"rating_breakdown":[2512,545,1580,4855,52033],"rating_count":61525,"country_release_date":1433980800000,"current_version":"9.9.2","file_size":131907584,"first_released_in":["US","AU","CA","FR","DE","GB","IT","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PH","PL","PT","QA","RO","SA","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","KH","EE","LV","NI","PY","MZ","YE","BH","CY","MT","BJ","BF","CG","JO","LA","ML","SN","TZ","UG","ZW"],"minimum_os_version":"16.6","publisher_country":"United Arab Emirates","recent_release_date":1792195200000,"release_date":1433984155000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["AR","EN","EL","RU"],"worldwide_release_date":1433980800000,"store_removal_date":null,"cohort_id":"cohort_66cd906f110e85c3e18d5908","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":5000,"string_value":"5k-50k"},"category_rankings":{"app_id":989276051,"country":"AE","ipad":{"top_free":{"all_categories":null,"primary_categories":[{"6023":3}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":null,"primary_categories":[{"6023":13}],"sub_categories":[]},"top_grossing":null,"top_paid":null}},"humanized_worldwide_last_month_downloads":{"downloads":5000,"downloads_rounded":"5k-50k","prefix":null,"string":"5k-50k","units":""},"humanized_worldwide_last_month_revenue":{"prefix":"< $","revenue":1000,"revenue_rounded":5,"string":"< $5k","units":"k"}}