{"game_intel_data":{},"featured_reviews":[{"content":"This was my first time flying with Etihad Airways from Abu Dhabi to Atlanta, flight no EY13 pnr 99r3jj and it was a very memorable experience.\n\nBefore the flight, I eat some food outside that unfortunately was not good and caused me stomach problems. During the 16-hour flight, I had severe discomfort and it was a very difficult journey for me.\n\nHowever, I want to sincerely appreciate the amazing service from the cabin crew. They were very caring and professional throughout the flight.\n\nI would especially like to thank one flight attendant, Hadeel. She was truly a hero during this trip. She took great care of me, kept checking on me, and made sure I was as comfortable as possible while I was not feeling well. Her kindness, patience, and dedication made a big difference for me during such a hard time.\n\nBecause of her support, my experience became much better despite the situation. Etihad Airways is very lucky to have someone like Hadeel on their team.\n\nThank you, Hadeel, for your outstanding care and kindness.","version":"7.5.4","date":"2026-04-27T00:00:00Z","rating":5,"app_id":988860942,"username":"Redhwan al Zubairi","title":"Redhwan al Zubairi","country":"US","tags":["customer_support","service"],"review_id":14002455516},{"content":"Etihad canceled flights everyday saying they had technical problems, every day, every international flight. 4 different family members expressed same concern, being stranded in different cities or at airport from hours to 2-4 days sometimes. Also during these times, as I personally experienced that Etihad did not even provide water or a snack to stranded travelers whose flights they canceled without notice at last minute. The very few that got hotel booked due to days of delay we’re left without any information on when they will be reached, when will next flight be available. When they did reschedule, randomly people were assigned to fly to different destinations far off and waste 1-2 days going in loop to get to original destination. People who were needing medication suffered. People traveling due to emergency were not given any ear, nor prioritized, and left at customer service reply which didn’t help. Save money, time and agony. DON’T travel with Etihad.","version":"3.0.23","date":"2022-12-17T00:00:00Z","rating":1,"app_id":988860942,"username":"Darshani kumar","title":"Don’t recommend at all, save your money and time","country":"US","tags":["performance_and_bugs","service","social_and_community"],"review_id":9406187962},{"content":"Dear Etihad Airways Customer Service,\n\nI am writing to formally express my deep dissatisfaction with the recent travel experience my three daughters had while flying with Etihad Airways.\n\nMy daughters, aged 16, 18, and 20, were traveling together and experienced significant difficulties during their connecting flight. The connection time provided was extremely short, and by the time they reached the gate, they were informed that it had already closed. Despite this being clearly due to the tight connection schedule, they were not offered any meaningful assistance.\n\nWhat is most concerning is the way they were treated at customer service. The staff was unhelpful, rude, and showed no concern that three young travelers—one of them a minor—were left stranded for several hours. This level of customer service is completely unacceptable and caused our family a great deal of stress and worry.\n\nAdditionally, the seating experience was very disappointing. I was required to pay approximately $400 for extra legroom seats, which I understand are supposed to be complimentary or reasonably provided. The seat assignment process felt unfair and poorly managed.\n\nOverall, this was a very unsatisfactory experience, and I am extremely disappointed in Etihad Airways. Based on this experience, I would not recommend this airline to others unless serious improvements are made in customer care, communication, and passenger support—especially for young travelers.\n\nI hope Etihad will take this complaint seriously and review the handling of this situation to prevent similar experiences for other families in the future.","version":"7.0.0","date":"2025-12-29T00:00:00Z","rating":1,"app_id":988860942,"username":"Misky78","title":"Experience","country":"US","tags":["customer_support","service","pricing"],"review_id":13567826997}],"related_apps":[{"app_id":530488359,"app_view_url":"/ios/us/makemytrip-com/app/makemytrip-flight-hotel-bus/530488359/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/89/0e/cf/890ecfb7-ba1c-9763-5974-081605a6f5bd/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"MakeMyTrip Flight, Hotel, 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Book flights, check in, and manage your bookings seamlessly with the Etihad Airways app. Whether you're flying Economy, Business, or First, enjoy a hassle-free journey with mobile boarding passes at your fingertips, real-time flight status, and exclusive travel deals.<br><br>Why Download the Etihad Airways App?<br><br>- Flight Booking & Management – Easily search, book, and manage flights<br>- Fast & Easy Check-in – Check in, select your seat, and download your mobile boarding pass.<br>- Live Flight Status & Updates – Get real-time alerts on flight delays, gate changes, and departure times.<br>- Upgrade & Add Extras – Choose your favorite seat, add lounge access, extra baggage, and Priority Boarding.<br>- Exclusive Travel Deals – Find offers on flights in Economy, Business, and First.<br>- Etihad Guest program – Manage your miles, check status, select and enjoy exclusive benefits.<br>- Fly to Abu Dhabi & Beyond – Discover Abu Dhabi Stopover package, trending destinations, and top travel experiences.<br><br>Download the Etihad Airways app now for effortless booking, easy check-in, and exclusive travel deals!","app_summary":"Etihad, published by a United Arab Emirates-based company. 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