{"game_intel_data":{},"featured_reviews":[{"content":"Edit - Thanks Lovjeet mam for quick resolution and refund is initiated by Oyo today. Glad that they actually read reviews and sort out the problem. ———————————————————- I booked for an Hotel on 30th May. I cancelled it on 31st May at 7AM because app was showing me its fully refundable before 31st May. Thankfully I have its screenshot. The customer care guy asked me that show me the exact line “Its fully refundable before 31st May 9AM” and I have sent the proof. Then he said no, according to my system details, it should be 30th May not the 31st May hence we cannot refund you the amount. So, is it my fault if your app is showing that it is refundable? That’s fine, they charged 100% cancellation charges. So, I gone to the same hotel at the same timing, I said Oyo is saying they have paid you 100% amount and they can’t refund to me. The owner said I haven’t received any amount from Oyo. Then I again called customer care, they said we Oyo take the full cancellation amount if the reservation is cancelled. Why you take full amount when deal is between me and the manager? What’s your loss in this? I agree charge some %age of commission but that’s not right to take all amount. Either refund it to me or give it to the hotel. Why are you keeping the full amount. My advice to all of the customers is firstly prevent booking from Oyo, secondly if you still want to book, then never pay in advance to them. I have learnt this lesson today. Also FYI, for your next automated reply, my Booking ID is K1WE4574.","version":"7.5.3","date":"2023-06-01T00:00:00Z","rating":5,"app_id":988141624,"username":"sam9933r","title":"There was some bug, but refund is initiated by Oyo now","country":"IN","tags":["performance_and_bugs","monetization"],"review_id":9988451711},{"content":"I have been using Oyo for quite sometime. I have even used their services to travel abroad and at that time I was pretty much satisfied always with service and care provided. But this one experience I had to go through this week has changed my opinion. I  had specifically booked an AC room for my stay in mysore . And from all the offers I got a good and a cheap deal.  After arriving at the hotel, the staff was rude and gave us a non-AC room. And the room was nothing like it was depicted in the pictures. The bathroom was small. The sheets were rough and when I took a small nap I woke up scratching my face immediately. Which I assume is either because of bed bugs or dust in the room as it looked pretty dingy in the first place. And I’m severely allergic to dust. Upon complaining to the staff, they ridiculed us in paying a higher price for an AC room and also said that at the price paid this is the only room I could afford. I immediately contacted the customer support complaining about the issue, but the first guy just left me on hold and cut the call and the second guy nothing to say except that ‘ he’s very sorry for the inconvenience caused’ rather than coming up with a solution, he just went on repeating those lines again and again. And to mention even he kept me on hold for quite sometime. I immediately vacated my room because of all the trouble and at the same time had to cut short my trip.","version":"6.20","date":"2021-03-27T00:00:00Z","rating":2,"app_id":988141624,"username":"SamarFatima831","title":"Bad experience","country":"IN","tags":["performance_and_bugs","service","monetization"],"review_id":7151643297},{"content":"In past 3 months I had many bookings but in many of my booking when I make a booking the amount was different so I did pay it online thru the application but when I visited the hotel they asked me for some extra money like 300 to 500rs and they told me to check on the application it will show pending and you will have to pay that amount for the Chek in and I had no option rather then paying them the extra charges and when I called for the help they did not wanted to help in that case and recently I had canceled a booking on on 10 August 2022 with the booking I’d (VTBJ5540) and I was suppose to get the refund back but aft 6 days I still did not get any response from any OYO help desk I did send many emails made many callls they just kept me on hold and then they just hang up and this days OYO has no Intention to return anyones refund amount I tried every possible way but got no help it seems i will never get the amount back now OYO this days seems running a big time fraud I would like to tell everyone to stop using this application as they are running a big time fraud now be aware of all this before you make any bookings \n\nAfter this review I received an update saying that they will look into this matter but never got any updates or any refund so be aware of this fraud company and if you do not get your money just put a charge back on the amount you paid call your bank and put a chargeback for it the bank will help you with this issue","version":"6.35","date":"2022-08-25T00:00:00Z","rating":1,"app_id":988141624,"username":"Abhisheksingh03","title":"The worst Customer service","country":"IN","tags":["performance_and_bugs","monetization","updates_and_maintenance"],"review_id":9016119521}],"related_apps":[{"app_id":530488359,"app_view_url":"/ios/in/makemytrip-com/app/makemytrip-flight-hotel-bus/530488359/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/83/7e/d9/837ed92b-bfef-fbc8-44b1-f21b37666716/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"MakeMyTrip Flight, Hotel, Bus","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":530488362,"publisher_name":"MakeMyTrip.com","publisher_profile_url":"/publisher/ios/530488362","rating":4.776326418019195,"rating_breakdown":[36955,11077,34880,122177,1462466],"rating_count":1667555},{"app_id":631927169,"app_view_url":"/ios/in/ibibo-web-pvt-ltd/app/goibibo-hotel-flight-train/631927169/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/0f/f3/4a/0ff34ae9-b74a-f39d-8e18-1c2bdb275323/appIconSet-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"Goibibo: Hotel, Flight & Train","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":379106835,"publisher_name":"ibibo Web Pvt. 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