{"game_intel_data":{},"featured_reviews":[{"content":"Since the app has came out I’ve lost my account, just now for the second time. Through too many bad attempts it says. However I have not been trying to get in since last email telling there was something in my inbox. App last, seems to login but can’t view anything. Try another option, says not connected to internet, which is not the case. Now told I have to go create a new account for the third time in theee years. Please improve the app if we have to keep using it. Don’t know how older non-technical users would even cope with this.","version":"1.25.0","date":"2024-11-11T00:00:00Z","rating":3,"app_id":938033081,"username":"bkrautner","title":"Unsafe and insecure","country":"AU","tags":["login"],"review_id":11936090731},{"content":"There have been multiple occasions now were I have tried to reset my password only to just be advised that my password is incorrect immediately after changing. The app and website are very confusing and not user friendly at all. When wanting to speak with someone you just get ‘suggestions’ to use the app or check the website. It seems they go to any length or effort to try and avoid being called by a client. They have really dropped the ball it’s sad to say. We don’t all want to speak to a robot. Where has the care and customer service gone ? In certain circumstances I believe it’s required for clients to be able to speak to a person without judgement and who has a little compassion for individuals in difficult situations. Not to mention when attending a branch to speak with someone. The initial feeling walking into is cold, unwelcoming and security standing around like something bad is about to happen. Can they not sit in an office nearby and monitor the branch via security cameras ? I’m only 33 and I hate the fact that I am speaking to a robot or phone regarding certain concerns. Yes technology is great but if it worked correctly it would most probably be much more effective. \n\nCheers","version":"1.36.0","date":"2026-02-17T00:00:00Z","rating":1,"app_id":938033081,"username":"Kimbobbyslice","title":"I need of some TLC","country":"AU","tags":["customer_support","design","service"],"review_id":13757415054},{"content":"It sounds like you had a surprisingly positive experience with the myGov app—especially after reading so many negative reviews. Here’s a cleaner and more organized version of your message, if you’d like to share it as a review or comment:\n\n\nSurprisingly Smooth Experience with myGov App\n\nAfter reading all the negative reviews, I was pretty apprehensive about downloading the app. But eventually, I decided to give it a try—if only to see for myself. I was pleasantly surprised: the whole process was completely painless.\n\nAll I needed were my MyGov login details (duh). I created an 8-digit passcode, set up Face ID, and got instant access to all the services. My Pension Card was added straight to my wallet with no issues. I haven’t tried linking Medicare yet, but so far, so good.\n\nTip: If you’re setting up a MyGov account for the first time, I’d recommend using a computer. Phones are good for the app, but initial setup is just easier on a larger screen.\n\nI even enjoy reporting my earnings for my pension support payments—submitting payslips from work is quick and easy. Honestly, it’s been a fun and educational experience. The app has fantastic features, and I really like how it integrates with Centrelink. 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