{"game_intel_data":{},"featured_reviews":[{"content":"Not sure why with such a large aviation company their mobile app never tends to work properly. Always facing issues even though I always keep the latest update. Boarding passes not recorded on the loyalty card, even after manually claiming they still don’t get recorded (I lose my tiers due to technical problems and no support provided), add to wallet always gets stuck, payment with Apple Pay sometimes working sometimes not.. and lot of small bugs that keep occurring. Super slow app loading, and it takes forever to navigate through the basic features.","version":"4.0.13","date":"2023-06-24T00:00:00Z","rating":5,"app_id":892721808,"username":"Raja Haj","title":"Very Disappointing App","country":"SA","tags":["performance_and_bugs","payment","monetization","updates_and_maintenance"],"review_id":10068968252},{"content":"I used to travel with this airline since my childhood but this time I&#39;m very disappointed and i promise that will never travel with saudi airlines anymore. 1st of all flight delay was 2hrs on ground and we waited inside the plane, they announced that there is some technical issue in the plane. After wasting our time in wait to solve the technical issue, once we reach our destination i found my luggage damaged, when i informed the luggage damage and lost team they refused to claim it, next day i raised the complain through the app, they also refused and said we cant help you as you left the airport and you didn&#39;t get the claim number from airline team in the airport. Anyway the closed the issue from their side, im still following up but they are not responding and ignoring my emails. I never expected this from such a big and well know aviation👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻","version":"4.4.9","date":"2024-11-29T00:00:00Z","rating":1,"app_id":892721808,"username":"SA....K","title":"Bad service, worst airline in the world","country":"SA","tags":["social_and_community","performance_and_bugs"],"review_id":12004410901},{"content":"Saudia app and website, which have numerous technical issues that significantly affect the user experience. The platform is slow, frequently buffers, and hangs during use, making it extremely difficult to complete even the simplest tasks. Additionally, the payment system is unreliable, and various processes are full of errors.\n\nOne specific issue that highlights how user-unfriendly the app is involves the miles redemption feature. When searching for flights using miles, if the account does not have a sufficient balance, the app misleadingly displays “no flights available on this day.” This is completely incorrect. The system should inform the user that flights exist, but the miles balance is insufficient. Instead, it provides false information, leading users to believe there are no flights on that day. This design flaw is confusing, unprofessional, and makes the booking process unnecessarily frustrating.\n\nA well-designed app should be intuitive and informative. When a user selects “use my miles” but lacks the required balance, the system should notify them accordingly instead of misleading them with incorrect availability results. The current setup is not only confusing but also reflects poor software development and a lack of attention to user experience.\n\nI urge Saudi Airlines to address these critical issues and improve the app and website’s functionality, speed, and accuracy. A modern airline should have a reliable and user-friendly digital platform that enhances—not hinders—the travel experience.","version":"4.5.0","date":"2025-02-12T00:00:00Z","rating":1,"app_id":892721808,"username":"أحمد القدسي","title":"Extremely Frustrating and Unreliable App","country":"SA","tags":["performance_and_bugs","accessibility","feature_requests","notifications"],"review_id":12301827089}],"related_apps":[{"app_id":928866584,"app_view_url":"/ios/sa/almosafer-for-travel-and-tourism-company/app/lmsfr-qm-wrhlt-tyrn/928866584/","country":"SA","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/f4/da/cf/f4dacfde-2dad-19ba-46bd-23b8e6581d21/AppIconLive-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"المسافر: إقامة ورحلات طيران","os":"ios","price":{"currency":"SAR","value":0,"string_value":"ر.س0.00","subunit_to_unit":100},"publisher_id":928866583,"publisher_name":"ALMOSAFER FOR TRAVEL AND TOURISM 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والحصول على بطاقة الصعود إلى الطائرة. لديك خيار عرض بطاقة الصعود الرقمية مباشرة في التطبيق أو استلامها عبر الرسائل القصيرة أو البريد الإلكتروني كنسخة رقمية.<br>- قم بتسجيل وصول جميع المسافرين أثناء التنقل حتى 60 دقيقة قبل موعد المغادرة.<br>- قم بحفظ بطاقات صعود الطائرة على هاتفك في وضع عدم الاتصال.<br>- عزز رحلتك بكل سهولة، يمكنك الآن حجز فندق واستئجار سيارة والمزيد - كل ذلك في مكان واحد مناسب!<br> <br>لوحة تحكم معلومات الفرسان<br>- قم بالتسجيل السريع لبرنامج الفرسان بعد استكمال بيانات المسافرين أثناء حجز الرحلة.<br>- استرجع وحدث ملف التعريف الخاص بك في الفرسان.<br>- استرجع الأميال والمكافآت الخاصة بك.<br>- استرجع تاريخ رحلتك.<br>  <br>حجوزاتي والمزيد<br>- استرجع حجوزاتك التي تمت خارج التطبيق بسهولة وقم بحفظها على هاتفك في وضع عدم الاتصال.<br>- أدر حجوزاتك من مكان واحد، من تغيير المقاعد إلى إضافة الأمتعة!<br>- بسِط رحلتك باستخدام إدارة الحجوزات لإعادة الحجز وشراء الإضافات بسهولة.<br>- قم بالمزايدة لترقية مقصورتك من خلال إدارة الحجز.","app_summary":"SAUDIA, published by a Saudi 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