{"game_intel_data":{},"featured_reviews":[{"content":"What a nightmare and I am still living with it. On 22nd March I changed the elife plan from basic to Ultra package. I asked the counter sales to keep all that is available in my present package but wanted the internet speed to be upgraded from 12 mbps to 500mbps. The change was made but to my surprise , the technician didnot visit to change the router , the additional package was missing. After struggle with the virtual online support, customer service support , visit to the business centre- the setup box was changed and the additional package was subscribed after almost 10 days of follow up. Later , when I saw that there are no mails being coming to my etisalat email, again called the call centre and to my surprise they didnot even know that my email was deactivated in the package and unknowingly set the reset password twice. Unfortunately, as of now I am without the internet and both my daughters cannot have their studies , classes attended due to the absence of the internet. I again visited the business centre and they acknowledged that this package has been launched without much know how on the package and they were sorry that they couldn’t explain to us what the package contains. I was assured that the email would be activated, internet restored within 24 hrs but until now waiting. I get a call from the call center that my complaint would be attended after 2 days and I really had to tell the call centre to cancel my subscription to which they revised the technician visit for tomorrow and that too with a caveat saying that I would be charged 150 if it is my fault. Is the fault of me in changing the package for which the Etisalat team is yet to fix my issues? Hope someone from Sr position takes note of this as I am sure like me there are many who may be suffering with this package. This was the 1st time that I had to go thru this nightmare and still the issue stand’s unresolved.","version":"8.7.3","date":"2022-04-11T00:00:00Z","rating":5,"app_id":866147547,"username":"tihor0115","title":"Etisalat ultra package","country":"AE","tags":["service","social_and_community","login","monetization","performance_and_bugs"],"review_id":8556344041},{"content":"I prefer my friends to do not go with postpaid plan of Etisalat. To reach their customer care representative over toll free number always take at least 1 hour. Etisalat always try to charge extra charges on customer at the time of cancellation of plans. Even after expiring the contract period Etisalat want to charge us some extra payment. I was using Etisalat postpaid plan and the contract expiry date was 29th June 2021. I called customer care on 29th June 2021 to cancel the contract after trying 1 hour to reach them. They informed me I can enjoy the benefit till 30th June since June month full bill already charged. I was happy to use till last date. The next day I called customer care centre to cancel the plan, it took almost 2 hours to reach them!. They demanded me to pay one month extra charges as plan is now auto renewed. My actual bill for June was around 400 dirham and due to auto renewal they want extra 375 dirham from me for just one day. I don’t understand if plan is already valid till 30th June and how it possible one more new charges come as auto renewal. \n\nIn addition if we go to their Customare care centre they always take almost 2 or 3 hours to attend customers. If we go to customer care one hour before their office closing we won’t get tokens. I agree Etisalat is the largest telecom network provider in Uae but your service is becoming worst each day. Also please understand now there are new competitors in the market and your services will matter. I have decided that I will never gonna to take any postpaid connection from Etisalat from now onwards.","version":"8.5","date":"2021-07-02T00:00:00Z","rating":1,"app_id":866147547,"username":"Hanahaan","title":"Worst experience.","country":"AE","tags":["offline_functionality","monetization"],"review_id":7530214520},{"content":"I am extremely disappointed with the internet service and router provided by Etisalat. The service has been consistently terrible, and the internet speed is far below what we are paying for. It is honestly frustrating to deal with this level of poor performance from a company that claims to be a leading telecommunications provider.\nThe connection keeps buffering every 10 seconds, especially while streaming videos. Watching anything online has become impossible. The video resolution constantly drops from HD to very low quality because the speed is so unstable and ridiculously slow. Even basic browsing sometimes takes longer than it should, and downloading files is a nightmare.\nThe router provided by the company is also very inefficient. The signal strength fluctuates even when sitting close to the device. Multiple devices connected at the same time make the situation even worse, although the package is supposed to support normal household usage. Instead of smooth connectivity, we experience lag, interruptions, and continuous buffering.\nWhat makes it more frustrating is that we are paying a significant amount for this service. Customers expect reliability, speed, and efficiency, especially in today’s world where stable internet is essential for work, communication, and entertainment. Unfortunately, the service does not meet even basic expectations.\nOverall, the internet service feels unreliable, overpriced, and poorly managed. I would not recommend this service to anyone who values stable and consistent internet connectivity. Serious improvements in speed, router quality, and customer support are urgently needed.","version":"10.4.7","date":"2026-02-22T00:00:00Z","rating":1,"app_id":866147547,"username":"Ziad Zahid","title":"Etisalat 5G router terrible speed & service","country":"AE","tags":["service","performance_and_bugs","customer_support","pricing"],"review_id":13776589502}],"related_apps":[{"app_id":521545878,"app_view_url":"/ios/ae/eitc-du-telecom-uae/app/du/521545878/","country":"AE","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/b4/9a/d2/b49ad2d9-334f-6af7-9a10-16654d7ae153/AppIcon-0-0-1x_U007emarketing-0-8-0-sRGB-0-85-220.png/150x150bb.jpg","name":"du","os":"ios","price":{"currency":"AED","value":0,"string_value":"0.00 د.إ","subunit_to_unit":100},"publisher_id":622903532,"publisher_name":"EITC, du telecom 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Benefit from unlimited data, international minutes, and a complimentary STARZPLAY subscription. Get a free SIM card with the option to choose an eSIM. Unlock these special postpaid offers exclusively on the e& UAE app, tailored to enhance your mobile experience.<br><br><br>Prepaid & Recharge<br>Purchase your prepaid plan through the e& UAE app and receive a complimentary SIM card. Enjoy an exclusive 15% bonus cashback on every recharge, available only with the e& UAE app<br><br><br>Add-ons<br>Power your mobile plan with e&'s selection of call packs, roaming offers, and data packages. Enjoy seamless connectivity with our roaming and international call options. Choose from a variety of data, voice, combo packs, and exclusive TV and calling offers to suit your lifestyle.<br><br><br>eLife Home Internet<br>Experience comprehensive home internet with e& Wi-Fi plans. Enjoy up to 30% off on fiber home plans with 1Gbps speed, TV channels, and free Amazon & STARZPLAY subscriptions. Change your existing eLife plans to stream live cricket and FIFA and enjoy high-speed internet at 1Gbps, with our newly launched packages. Enjoy free installation (worth AED 199) when you purchase online.<br><br><br>Home Wireless<br>Enjoy unlimited data with our easy Plug-n-Play 5G router. Benefit from premium subscriptions to STARZPLAY and GoChat. Experience the convenience of free delivery within 24 hours* with our 5G Home Wireless packages.<br><br><br>Devices<br>Download e& UAE app to get the latest deals on smartphones, laptops, tablets, speakers, headphones, and gaming consoles with guaranteed FREE 24-hour* delivery and pay in easy instalments for up to 36 months.<br><br><br>Smart Home<br>Build your smart home with our exclusive offers on smart home devices with 3 months free on home control service. Download e& UAE app to buy our state-of-the-art smart home devices delivered to you for FREE within 24 hours*, with easy payment plans of up to 36 months.<br><br><br>Insurance<br>Protect yourself and your loved ones by purchasing an insurance policy with the best quotes from companies trusted by e&.<br><br><br>Deals for you & make your own offer<br>Unlock exclusive addon deals specially curated for you at best price and many other free offers on e& UAE app. Also, make your own offer with the freedom to customize data, calls and roaming allowance as per your convenience only at e& UAE app<br><br>Unique Offers and features<br><br><br>•\tInvite a friend and get 500MB FREE data<br><br><br>•\t15% Cashback credit on recharge<br><br><br>•\t25% off on freedom plans and STARZPLAY subscription with postpaid plans<br><br><br>•\tApp exclusive add-on deals<br><br><br>•\tFREE eSIM activation with UAE PASS<br><br><br>•\tFamily plan - 10GB data for free and data sharing feature<br><br><br>•\tFREE SIM with prepaid plans<br><br><br>•\tFree subscriptions with postpaid entertainment packs<br><br><br>•\t3 months free - Home control service<br><br><br>•\tSubscribe to data packs, voice packs, roaming add-ons with multiple payment options<br><br><br>•\tMigrate from a Prepaid to a Postpaid account on the app anytime<br><br><br>•\tHassle-free relocation of your home internet connection with the online Home Move feature<br><br><br>•\tEnjoy FREE installation & delivery within 24 hours on all online orders.","app_summary":"'e& UAE', published by a United Arab Emirates-based company. 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