{"game_intel_data":{},"featured_reviews":[{"content":"I d like to start by pointing out  the high level of efficiency in handling order mistakes or hassles made by the customer. This is not easily found in some businesses . Employees of customer service are efficient , kind and patient . The app is excellently designed . The quality of their products their fine taste and costant addition of new items is exquisite","version":"6.61.13","date":"2026-03-14T00:00:00Z","rating":5,"app_id":813597992,"username":"Paperblank","title":"High Level Of Efficiency","country":"SA","tags":["customer_support","design","content"],"review_id":13846743854},{"content":"My delivery has been delayed for 5 days!!!!! I have been trying to get assistance from Floward customer service the past 6 days but received nothing but automated responses!!!\n\nNo calls have been answered, no issues resolved. And to top it all off, after this prolonged delay and silence from Floward, they set the delivery slot for 11:59pm-2:00am. Both the recipient and I have tried to inform them that this timing is unacceptable and too late, but have received no response! When I contacted them, they simply changed the delivery to the next day, but same timing!!!!! My experience has been beyond frustrating. I am so upset, I feel that I have been robbed. I had to contact the recipient and ruin the surprise! Now she too shares in my frustration. I have been a loyal customer to Floward, always received the best customer care, how has the standard for customer service changed so drastically?! I mentioned several times that if the issues were not resolved, I would cancel my order. Finally, I was forced to do that, only to discover that I would only be refunded to my wallet. That is unacceptable. This experience has been so disappointing.\n\n***A few hours after writing this, Floward agreed to change the delivery time and make it earlier. Now, way after the supposed delivery time, nothing has been delivered!!! The order has been delayed for the 3rd time. I demand a full bank refund to compensate for this frustrating experience. I was promised that this issue would be resolved, however the Floward team had unfortunately failed to follow through.","version":"6.57.4","date":"2025-05-04T00:00:00Z","rating":1,"app_id":813597992,"username":"mina YAB","title":"HORRIBLE CUSTOMER SERVICE AND DELAYED DELIVERY","country":"SA","tags":["service","performance_and_bugs"],"review_id":12620026293},{"content":"I ordered for my order in her birthday flowers and a gift worth 1172 AED \nDelivery time on the application showed 6-9 pm \nIt was picked before 7 for delivery in Dubai downtown the birthday finished and delivery never happened \nI contacted them at 9:40 and they told me when he deliver it you can file a complaint \nI insisted that they should contact the driver and they came with an answer to the customer service that he will deliver in another 2-3 hours  I e  11:40- 12:40 pm\nI told them it is ridiculous it is beyond the time you gave otherwise I wouldn’t pay and the birthday will be finished as the address is in the hotel during her party\nThey asked me you wish to cancel? And they didn't tell me that if I cancel they will refund 50% of my money in 5-7 days \nWhen I called again customer service next daythey said still the order of cancellation in progress we can stop it and delver wait for our response \nI received email order cancellation and customer service is not answering\nI think Flowered should close to stop the suffering of people and thifting their money\nUp to this moment 4 days after no deliver of order and no refund which is suppose to be fully because it is their mistake \nThey got a horrible tracking system, unreliable and dishonest customer service \nI wonder if the owners know what is going on","version":"6.22.7","date":"2023-02-24T00:00:00Z","rating":1,"app_id":813597992,"username":"unsatisfied customor","title":"Horrible and 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بالمائة: طازجة ومقطوفة في نفس اليوم، ومرتبة بعناية بأيدي خبراء ورد فلاورد<br><br>· اشتراكات ورد فلاورد: استمتع بأجمل تنسيقات الورد والأزهار الموسمية باشتراكات خاصة أسبوعية أو شهرية.<br><br>· اختيارات فخمة ومتنوعة من الهدايا: تصفح تشكيلة واسعة من الهدايا الفاخرة، من باقات الورد الفريدة والشوكولاتة الفاخرة إلى المجوهرات الراقية والبالونات والكيك اللذيذ.<br><br>· خصص هديتك: أضف لمسة شخصية مميزة مع خدمة تسجيل فيديو معايدة، ليصل إحساسك بكل وضوح ودفء.<br><br>· لا تفوت لحظة مميزة: نظم جميع مناسباتك المهمة في تقويم فلاورد الخاص واختار موعد ارسال الهدايا مسبقاً، وتأكد من الاحتفال بكل اللحظات الخاصة مع من تحب.<br><br>· استمتع بنظام النقاط من فلاورد: يمكنك كسب النقاط مع كل طلب واستبدالها بمكافآت فاخرة.<br><br>· خيارات الدفع الآمنة والمرنة: اختار بين مجموعة كبيرة من خيارات الدفع الآمنة من البطاقات الائتمانية والخيارات الأخرى الموثوقة.<br><br>· إرسال الهدايا بدون معرفة العنوان: أرسل لنا فقط اسم مستلم الهدية ورقم هاتفه الجوال واترك الباقي علينا! سنتولى نحن التفاصيل، ونوصل له باقة الورد والهدية بكل عناية أينما كان.<br><br>أرسل أجمل باقات الورد والهدايا واحتفل مع أحبابك بكل مناسبات السنة، مثل عيد الحب، عيد الأم، عيد الزواج، عيد الميلاد، أو عبر عن مشاعرك في المناسبات الخاصة، مثل التعاطف، وتمنيات الشفاء العاجل، والشكر والتقدير. أرسل مفاجأة جميلة لشخص تحبه، أو تواصل من جديد مع أصدقائك وأفراد عائلتك أينما كانوا!<br><br>اجعل كل هدية تعبر عن مشاعرك من القلب، واجعل كل مناسبة ذكرى لا تُنسى مع فلاورد. حمل التطبيق الآن واستمتع بتجربة فريدة من الأناقة والاهتمام بالتفاصيل.","app_summary":"'فلاورد: ورد وهدايا أونلاين', published by a Kuwait-based company. The app was last updated on 14 June 2026. Released in Saudi Arabia on 10 February 2014 and globally on 10 February 2014. 'فلاورد: ورد وهدايا أونلاين' belongs to the 'Lifestyle' category maintaining a content rating of '⁧٤+‬'. In Saudi Arabia, 'فلاورد: ورد وهدايا أونلاين' ranked 14th on the 'Top Free iPhone Apps' chart in the 'Lifestyle' category. Last month's estimates were 60k downloads. The app is available in Saudi Arabia, United Arab Emirates, and Kuwait and being advertised actively. 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