{"game_intel_data":{},"featured_reviews":[{"content":"Hi dev team. The app is very convenient to use. Hovewer I found an issue. When I added FTTB account additionally to existed phone number I cannot switch to FTTB acc. I see an error with message &#39;an error happened. We will fix everything soon&#39;.  Could you please fix it, because I cannot check the balance of my FTTB account in the application","version":"","date":"2021-03-25T00:00:00Z","rating":5,"app_id":771788824,"username":"Roman Romaniuk","title":"The issue with FTTB account","country":"UA","tags":["performance_and_bugs"],"review_id":7144182711},{"content":"When there is no connection / sim does not work it is close to impossible to connect to tech support: chat-bot is useless in this situation, it is impossible to call anywhere, and live chat is only supported when there is an available operator, otherwise you get a message “there are no available operators” and cannot send any messages. \n\nIn this situation your customer service proves to be worst of the worst — there is no way to connect to tech support. And imagine if it means someone cannot get an sms from their bank to authorize an important and urgent payment because of this.\n\nIt would be far better if you make it possible to just leave a message to tech support in the app for later when they are available — at least finding a wifi and connecting to an app is oftentimes possible. Even if there are no available operators at the moment — someone can pick it up later, but there shall be a way to connect without spending hours trying to catch a lucky moment when an operator is free.\n\nAlso sending sms to authorize in a chat is strange for situations when the number stops working. If you are logged out of an app and there are no available operators online in web version you literally get blocked out of any customer service and cannot do anything because there is no way to receive that authorization sms. There are shall be other /additional ways to ensure security.\n\nApart from that — neat and tidy app, design looks nice and user-friendly.","version":"","date":"2022-10-03T00:00:00Z","rating":3,"app_id":771788824,"username":"AniriVP","title":"Improve ways to connect to tech support","country":"UA","tags":["service","accessibility","offline_functionality","user_data_and_privacy","updates_and_maintenance"],"review_id":9148272812},{"content":"The app itself is good and convenient. It works as expected. However it has some minor drawbacks and the biggest one is that the widget fails to work correctly all the time on my iPhone 7. It either fails to load my balance or just shows the login button regardless of whether I’m logged in or not.\nAlso when showing balance from a widget it seemingly runs a separate API call each time which causes the balance to be shown on widget after a while. This renders the widget useless as the whole point of a widget is to get information from a quick glance.\nOtherwise the app works good and is very convenient to get all required information quickly and to run all basic operations you might need.","version":"","date":"2020-02-04T00:00:00Z","rating":4,"app_id":771788824,"username":"stereojazz","title":"Convenient app with minor drawbacks","country":"UA","tags":["cross_platform_consistency","login"],"review_id":5486145967}],"related_apps":[{"app_id":1178894933,"app_view_url":"/ios/ua/vf-ukraine-private-joint-stock-company/app/my-vodafone-mobil-nii-zv-iazok/1178894933/","country":"UA","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/49/6a/98/496a9841-1f5c-979e-cd71-a4639bd44171/AppIcon-0-0-1x_U007ephone-0-6-0-85-220.png/150x150bb.jpg","name":"My Vodafone: мобільний звʼязок","os":"ios","price":{"currency":"UAH","value":0,"string_value":"0.00 ₴","subunit_to_unit":100},"publisher_id":1067569041,"publisher_name":"VF Ukraine, 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Додаток не лише допомагає керувати послугами мобільного зв'язку та Домашнього Інтернету, а й прибирає потребу перевіряти смс, які надсилає оператор. З My Kyivstar все стає зручнішим!<br><br>У додатку:<br>•        Поповнення рахунку: Швидко поповнюйте рахунок за допомогою картки, Google Pay або Apple Pay без комісій і з розрахунком потрібної суми.<br>•        Контроль витрат: Переглядайте історію витрат до 6 місяців і завжди знайте, на що пішли гроші. А ще отримуйте рекомендації щодо оптимальних тарифів, з якими вам буде вигідніше.<br>•        Мультипрофіль: Додавайте номери рідних, контролюйте їхні рахунки, змінюйте тариф і підключайте додаткові послуги мобільного звʼязку.<br>•        Екстра гроші: Отримуйте бонусні кошти на рахунок, використовуйте їх на звʼязок і повертайте, коли буде зручно.<br>•        Перехід на контракт: Підключайте контрактний тариф без потреби відвідувати магазин. Підпишіть документи онлайн — і готово!<br>•        eSIM: Легко переходьте на eSIM або переносьте номер на новий телефон без зайвих зусиль. <br>•        Домашній Інтернет: Залишайте заявку на підключення та стежте за її статусом. У мережі покриття провайдера — Київ, Харків, Львів і більшість міст України.<br>•        Вигідні пропозиції: Отримуйте персональні пропозиції послуг зі знижками — дзвінки, смс, мобільний інтернет 4G, роумінг, Київстар ТБ і багато іншого.<br>•        Подарунки та промокоди: Беріть участь у програмі лояльності, вигравайте подарунки та отримуйте знижки від партнерів Kyivstar.<br><br>Додавайте номери, контролюйте рахунки та тарифи одним тапом без дзвінків до оператора. Потрібна допомога? Цей додаток — експерт у відповідях на ваші питання.<br>Керуйте всім в одному місці з додатком Мій Київстар!<br><br>Знайшли помилку в додатку? Знаєте, якої функції не вистачає в програмі? Чекаємо ваших листів за адресою apps@kyivstar.net.","app_summary":"'Мій Київстар－інтернет', published by a Ukraine-based company. The app was last updated on 09 June 2026. Released in Ukraine on 07 December 2013 and globally on 07 December 2013. 'Мій Київстар－інтернет' belongs to the 'Productivity' category maintaining a content rating of '9+'. In Ukraine, 'Мій Київстар－інтернет' ranked 50th on the 'Top Free iPad Apps' chart and 5th on the 'Top Free iPhone Apps' chart in the 'Productivity' category. Last month's estimates were 60k downloads. The app is available in Ukraine, Russia, and Poland and being advertised actively. 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