{"game_intel_data":{},"featured_reviews":[{"content":"I’ve been really disappointed with the new Flex Fitness app. The download and setup process was unnecessarily complicated, especially considering it’s replacing a simple and reliable fob system. Members already pay a joining fee for their fobs, so it feels unreasonable to be pushed toward an app when the keys still work fine. I also worry about older members who might find this transition difficult—it’s not very user-friendly.\n\nThe app itself lacks polish. The starter screen shows a pixelated logo, which immediately gives it a low-quality feel, and small details like not automatically capitalizing names make it seem rushed and unprofessional.\n\nFlex recently acknowledged that during the migration to the new Hapana system, some members experienced issues like incorrect payment dates or charges. While I appreciate their honesty, it doesn’t inspire confidence in the system’s reliability.\n\nThe most frustrating part was trying to access a gym after hours. My partner and I tried multiple times at two different doors, but the app wouldn’t unlock them. For a 24/7 membership, that’s unacceptable—and it even recorded those failed attempts as “visits,” which throws off usage stats.\n\nI genuinely love everything else about Flex—the staff, facilities, and atmosphere are great—but this app really lets it down. I’d think twice about recommending Flex until these issues are resolved.","version":"3.61","date":"2025-11-02T00:00:00Z","rating":1,"app_id":6751844111,"username":"Ath0029","title":"My Partner and I Couldn’t Get Into the Gym After Hours","country":"NZ","tags":["installation_and_setup","design","performance_and_bugs","service","updates_and_maintenance"],"review_id":13348107856},{"content":"UX is awful, I wanted to set up a direct debit to my bank. Firstly the focus node wouldn’t release so the keyboard was over the text field which meant I couldn’t paste, second issue was that every time the app lost focus (I.e. I left the app to note the bank number) the text field reset. This lazy coding is infected all throughout the app and I’m surprised Flex actually paid for this.\n\nSecond issue I have is that I seem to have been lost in the system, I can’t access the gyms after hours (or at all) through the QR scanner - I’ve been a flex member for a long time now, why do I need an app? What’s wrong with my fob?\n\nThird issue, apparently perseverance is not the key, after multiple attempts to set up direct debit to my bank acct it still charges my card.\n\nThis app sits up there as one of the worst apps I’ve ever used, there’s no excuse for such sloppy work and how can you expect your members who are less tech savvy to use this?","version":"3.61","date":"2025-10-27T00:00:00Z","rating":1,"app_id":6751844111,"username":"thefuzzybear","title":"Up there as one of the worst apps I’ve used","country":"NZ","tags":["design","performance_and_bugs","login","service","customer_support"],"review_id":13322222717},{"content":"Have never been able to consistently scan in using the app, has worked once and never again. Hope they’re keeping the tag as I don’t see how this is an improvement.  Also not sure how app updates or downtime will affect scan in?","version":"3.65","date":"2025-12-30T00:00:00Z","rating":1,"app_id":6751844111,"username":"Wu. 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