{"game_intel_data":{},"featured_reviews":[{"content":"Bolt often, if not always offers understanding and benevolent drivers for you. I have used this taxi app almost every day for the last 2 years, and have encountered little to no issues with the drivers and the cars. However, the app itself is a different story, as it can severely glitch. I had once scheduled a bolt to come an hour and a half later from when I ordered it. All had seemed well until, while walking towards the bolt, I saw that my bolt app had seemingly canceled the ride and all its history, behaving as if I had never ordered the bolt in the first place. At first, I believed that the drive might have canceled last minute and gave up trying to see if he had really come, as I had not checked yet what the plate was, and began to walk to my destination instead. After walking for about 7 minutes, I got a call from a seemingly random bolt driver who, when I picked up, turned out to be the bolt driver I had ordered to come 10 minutes ago. I eventually managed to find the bolt and, after restarting the app 5 times, finally see the supposedly lost bolt information. All in all, bolt may have friendly drivers, but not a friendly app.","version":"172.0","date":"2025-02-04T00:00:00Z","rating":3,"app_id":675033630,"username":"A Jwl18","title":"Extremely Reliable Taxi App But Can Be Incredibly Laggy","country":"US","tags":["performance_and_bugs"],"review_id":12269805658},{"content":"Do not download this app if you’re a foreigner from another country. The first time I tried this app, I was scammed out of my money by a driver I booked by card who told me half way through the trip that I had to pay with cash. I was stuck in this man car, in a foreign country, on the highway, at this person mercy. When I tried to contact the company about this, they had no call number and I was stuck in chat for 30 minutes waiting for assistance. Are you serious? I’m in an emergency and I’m on hold for 30 minutes in a chat? When I reported my problem, I was told to tell the driver that it’s against policy. Do I work for you? You tell the driver, I’m stuck in his car. When I told the company of this app that he’s forcing me to pay with cash, they required me to upload a video to show proof that I was being forced to pay with cash. Unable to upload the video in their chat do to them limiting the size of an attachment, I sent pictures of me physically handing this man cash with his license plate number to prove it’s him. They told me that it wasn’t good enough, and that I had to put the video on google drive and send them the link…. Yes, you heard right. Get video evidence of a man scamming me like he will play along? Wow! Do not do it, it’s not worth downloading. I don’t care what the reviews say. If a driver of this company knows they can get away with this, it will never be fixed. Your safety is important when in a vehicle of another person, and this company has mediocre safety precautions to protect you.","version":"132.0","date":"2024-03-15T00:00:00Z","rating":1,"app_id":675033630,"username":"DABRIC2","title":"Scammed First Experience","country":"US","tags":["performance_and_bugs","monetization"],"review_id":11046959318},{"content":"I ordered a delivery and the price was 2400 naira. The driver asked me to pay 3500 and I told him I would pay him 3000 and nothing more ( I have screenshots of this conversation).\nThe driver arrived and after I paid him, he refused to give me my package until I pay him extra. \nI refused and he spend about 15 minutes yelling at me and telling anyone who was around that he won’t give me my product. I left him there because I was uncomfortable, and contacted the bolt customer service who told me that I didn’t have to pay more than was offered on the app. \nThey said they’d contact him, so I went back to the gate. When I got there I saw my package with a guard, opened and used. I asked them what happened and they said he opened my package and “dashed” them. I contacted customer service after some back and forth, they told me that the driver said he didn’t use the product, and I agreed to the price change. When I asked them how they planning to compensate me for my opened and used product, they said I should go and collect it from the guards. That’s all! Like I should be grateful for that!\nI am extremely disappointed with bolt, I’ve been a user for years but after this, I am uninstalling the app. You’ve definitely lost a customer. If you want to be in the courier industry, atleast try performing the basics required in that industry","version":"151.0","date":"2024-08-03T00:00:00Z","rating":1,"app_id":675033630,"username":"Jay Oglegba","title":"Horrible drivers and customer service behavior","country":"US","tags":["service","monetization"],"review_id":11568312728}],"related_apps":[{"app_id":483568103,"app_view_url":"/ios/us/easyjet-airline-company-limited/app/easyjet-travel-app/483568103/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/14/2b/d8/142bd85d-cac4-41bf-2a19-67f4c19935ce/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/150x150bb.jpg","name":"easyJet: Travel App","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":370545896,"publisher_name":"easyJet Airline Company 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You can schedule your trip in advance from 30 minutes to 90 days before your expected pickup time.<br><br>*JOIN BOLT PLUS TO UNLOCK PREMIUM FEATURES!<br>Get the best of Bolt with Bolt Plus. Enjoy exclusive perks that save you time and money, making every ride smoother and more convenient.<br><br>*BOLT DRIVE:<br>We're committed to our carbon net zero goal by 2040. That's why we're increasing the lineup of electric and hybrid cars in Bolt Drive, our car-sharing service. You can also rent Bolt scooters and e-bikes via the app.<br><br>*DELIVER PACKAGES<br>Use the 'Send' ride type to arrange fast and convenient parcel delivery in your city.<br><br>Bolt is available in 50 countries and 600+ cities worldwide (see the full list at https://bolt.eu/en/cities/). We rebranded from Taxify to Bolt in 2019.<br><br>Bolt is the perfect taxi alternative for fast, reliable, and affordable rides. 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