{"game_intel_data":{},"featured_reviews":[{"content":"Pathetic customer support and pathetic app. Customer support delay response is like they have all the time on earth and robotic reply by copying then pasting the same answers. App works like snail and even on item’s unavailability shows items available due to which during emergency the delivery agent inform the item is currently unavailable. If a person has limited fund and do not receive the items ordered from BB then it’s actually a worst situation as money get stuck in BB wallet and person can not even buy the items from anywhere else. Delivery time is more pathetic compared to other service provider and twice I waited for 1 hour but later it was canceled from BB and once I cancelled coz if was enough of waiting and no customer support was available to assist. Another incident of delivery time which is unbelievable that my product was delivered after waiting of 2.5 hours of delivery where in BB claims to deliver the item by 10 minutes. Again one of the item from my order is not delivered with BB app fault as it was showing item availability but then it was informed that item is unavailable at the time of delivery by the delivery agent and updated the misleading information as item was returned at time of delivery. The pathetic situation is, my money is stuck in BB wallet dut to which I am unable to use my money to order the item from somewhere else. I think BB should shut down the business instead making customer cry by providing this kind of service.","version":"8.0.5","date":"2024-09-11T00:00:00Z","rating":1,"app_id":660683603,"username":"Snaiha Thapa","title":"Pathetic Service","country":"IN","tags":["service","updates_and_maintenance","performance_and_bugs"],"review_id":11713664408},{"content":"I liked the overall experience with the app. However there are certain features or rather missing features which I don’t like.\n\n1. Once you add any item in the cart it will not show whether it is out of stock or not until you confirm the order. This is very frustrating sometimes. For example, when I have to place an order for 1500rs to get some discount, I will add all the items and finally thinking my cart value is above 1500 and then later I realise after tapping on confirm order that few items have gone out of stock. Therefore, instead of adding extra button to do so, why don’t you just add that feature every-time when a user taps on the cart button. This is a common feature across all such kind of apps(amazon, flipkart, etc). \n\n2. I don’t understand why the order is compulsory defaulted to COD, when online payment fails. I understand that you still provide option to the user to pay again but that still has some disadvantages. For example, once I placed an order and want to pay using payZapp and if I forgot to use promocode before making final payement, then if I cancel my transaction, my order is auto converted to COD. But then If I again want to pay using payzapp, I can’t see that option.  Due to which I first have to wait for 15-20 min until payment processing is confirmed from your end and then cancel the order and place again. This feature is not understood by me to be frank. I have not seen such feature in any other apps. Just cancel the order if payment doesn’t went through and let the user try again for payment. But, its personal choice, some people might like this feature.","version":"5.2.3","date":"2020-08-09T00:00:00Z","rating":4,"app_id":660683603,"username":"vivekrawat15","title":"Good app withe some drawbacks","country":"IN","tags":["monetization","performance_and_bugs"],"review_id":6299348119},{"content":"Big Basket app works like a charm, well almost. There are issues with product search as certain products don’t show up in the search result, while I can see them in the previous order item lists and can view the product page from there. Also, the search engine and product information should be updated with regional names of the products/items, especially veggies, so that it will be easier for people to search using the regional or colloquial names.\nStill, BB is one of the best in the industry with fast response and action taken time on customer complaints, at least for me.\nOne more improvement that can be done is providing a voluntary option for the customers where in they can opt-in for brand replacement if the selected brand of an item is not available at the time of packaging. Like, if I have ordered one particular brand of unsalted butter and at the packaging, if that brand is not available then instead of cancelling and refunding that item, you go for the next brand which is closest/exact to the price of the brand which I selected. This can help out customers to not go out of stock of an item, even when their preferred brand is not what they have got.","version":"5.1.6","date":"2020-06-04T00:00:00Z","rating":4,"app_id":660683603,"username":"drunkrick_c","title":"Big Basket is a life saver!","country":"IN","tags":["updates_and_maintenance"],"review_id":6032967857}],"related_apps":[{"app_id":1522085683,"app_view_url":"/ios/in/jio-platforms-limited/app/jiomart-online-shopping-app/1522085683/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/fb/22/7c/fb227c28-0deb-34f7-5009-25870b68f865/AppIcon-0-0-1x_U007emarketing-0-7-0-85-220.png/150x150bb.jpg","name":"JioMart Online Shopping App","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":1599263646,"publisher_name":"JIO PLATFORMS 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