{"game_intel_data":{},"featured_reviews":[{"content":"I'd like to recognise and applaud the exceptional customer experience  provided to me by Michelle Baxter at your Highpoint kiosk on Monday, 31st October, 2022.\n\nMichelle was beyond helpful, she demonstrated professionalism, patience, confidence and a keen interest in my questions and concerns. Her knowledge and expertise was evident in my entire interaction and I feel she went the extra mile to uncover my needs to expedite a solution \n\nMichelle made some excellent recommendations for my next  steps to resolve some complex and outstanding issues with a private hospital\n\nIt was vey clear that Michelle is passionate about customer service, she provided  very informative insights and detail.  Her pride and commitment to the  HCF organisation was outstanding and transparent \n\nHCF is very fortunate to have an employee of Michelle's calibre in the all important customer facing role \n\nPlease pass on my sincerest appreciation and congratulations to Michelle .  \n\nI am a very satisfied customer of HCF and Michelle has amplified my confidence in your organisation \n\nWell Done Michelle \n\nBest Regards, \nLynn Gilham","version":"6.1.16","date":"2022-11-03T00:00:00Z","rating":5,"app_id":589202661,"username":"26LMG11","title":"Exceptional Customer Experience","country":"AU","tags":["service","feature_requests"],"review_id":9249759001},{"content":"I changed from MBP to HCF because A. They claimed to be cheaper for the same benefits & B. The gap for day patient stay would be waived. However, my Extras are considerably less than MBP & it takes too long to speak to a consultant. Additionally the only local ‘shop’ for personalised care for customers ( namely West Lakes SA) was closed. On each occasion I’ve visited my physio, my card was declined. After being on the phone for 40/60 without a resolution I was obviously upset. Finally, they offered me a weeks free cover as compensation. I was told I’d have to pay the full fee then claim it on the App. All well and good for a 75 yo pensioner who actually CAN use the internet but not for many others in this position. Also, $99 up front then wait for anything up to 10 working days for a refund is not factored into the budget. Not only have I wasted one and a half hours in a Physio whose treatment took only 20 minutes & the rest, fighting to get my claim through but I no longer have the option of dropping into the local outlet for assistance. Cost saving on HCF’s behalf but a huge inconvenience to its customers. No…not impressed.","version":"6.1.17","date":"2023-01-06T00:00:00Z","rating":2,"app_id":589202661,"username":"Jedda girl","title":"Not impressed","country":"AU","tags":["monetization","performance_and_bugs"],"review_id":9476007650},{"content":"- Says claim has been “paid” no it hasn’t it’s in holding cause there is no bank account hooked up to the account to paid reimbursement (as i’ve been told on the phone) - Suggest edit, make it clear between paid, reimbursement etc. There should a difference in claim history so when I tap my card at the dentist and pay the remaining, to when i pay my surgeons fee and then have to claim for the reimbursement. - when it has past claims i’m having a dispute regarding my travel and accomodation claim. when i call they say it’s under review. in past claims it says paid. again not paid cause no bank account hooked up and no money in account. Are they just lying on the phone to shut me up about it? - suggest edit is to show the status of the claim - also keep having my session signed out. app not user friendly. needs work.\nAlso needs to clean out there reviews. reviews shown here should not be about there telecommunication service, great you guys are giving good service but that needs to be a google or company review. reviews here should only be about the app.","version":"6.1.17","date":"2023-02-13T00:00:00Z","rating":1,"app_id":589202661,"username":"I_aint_seen_two_pretty","title":"Hard to Use - Little information 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It’s designed to take the hassle out of health cover and put you back in charge with a simpler, easier experience.   <br><br>Download it now for: <br><br>• Claiming on the go – Make a claim in minutes with our quick and easy claims experience.  <br>• Payments made easy – Stay in control with payments in advance and handy reminders.  <br>• Getting your cover sorted – Manage your health and life cover on the go, anytime, anywhere.   <br>• Using your digital card – Scan your secure digital membership card or QR code to claim on the spot at selected providers.  <br>• No-fuss cover reviews – Check your cover’s still a match for your health and life needs.    <br>• Messaging us anytime – Message us with your questions and we’ll get back to you quick smart during business hours.  <br>• Health cover companion – Easy access to health programs, offers, discounts and more. <br> <br>The app will work best if you download an up-to-date version of software on your phone. The app is for Australian HCF private health insurance policies only. <br> <br>Download it now and enjoy an app that’s genuinely made for members.","app_summary":"'HCF My Membership App', published by a Australia-based company. The app was last updated on 31 May 2026. Released in Australia on 03 January 2013 and globally on 03 January 2013. 'HCF My Membership App' belongs to the 'Health & Fitness' category maintaining a content rating of '4+'. In Australia, 'HCF My Membership App' ranked 50th on the 'Top Free iPad Apps' chart and 29th on the 'Top Free iPhone Apps' chart in the 'Health & Fitness' category. Last month's estimates were 10k downloads. The app is available in Australia, United Kingdom, and Hong Kong but not being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Health partner in your pocket","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.hcf.com.au/members/manage-your-health/hcf-apps","top_countries":["AU","GB","HK"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"https://www.hcf.com.au/members/manage-your-health/hcf-apps","app_id":589202661,"app_view_url":"/ios/au/hcf/app/hcf-my-membership-app/589202661/","country":"AU","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/53/39/ae/5339aedf-6153-e44e-4280-db2f591b1a79/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/150x150bb.jpg","name":"HCF My Membership App","os":"ios","price":{"currency":"AUD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":589202667,"publisher_name":"HCF","publisher_profile_url":"/publisher/ios/589202667","rating":4.680110906366783,"rating_breakdown":[1804,631,1662,6142,47828],"rating_count":58067,"country_release_date":1357171200000,"current_version":"7.6.5","file_size":87112704,"first_released_in":["US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","MZ","YE","BH","CY","MT","BJ","BF","CG","JO","LA","ML","SN","TZ","UG","ZW"],"minimum_os_version":"13.0","publisher_country":"Australia","recent_release_date":1780185600000,"release_date":1357240647000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["EN"],"worldwide_release_date":1357171200000,"store_removal_date":null,"cohort_id":null,"worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":10000},"category_rankings":{"app_id":589202661,"country":"AU","ipad":{"top_free":{"all_categories":null,"primary_categories":[{"6013":33}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":null,"primary_categories":[{"6013":38}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}