{"game_intel_data":{},"featured_reviews":[{"content":"Like many others have said, I am very grateful to be able to communicate with my wife. But half the time I can’t even login to my JPAY. At first I thought it was my cellular service but soon realized that it was this app because every other app I have on my phone worked just fine. I dump so much money into this app between stamps and sending money and the stamps aren’t really an issue with me however, the fees that it costs to send money to a loved one is RIDICULOUS but it’s a necessity because if we don’t send our loved ones money for canteen then they’ll starve in that place. The main issue for me is the application. Like I said before, literally 50% of the time it won’t let me login to read my wife’s messages or to respond to her. FDOC just changed their telephone service provider from Securus to GlobelTelLink which is a JOKE. The same issues are happening with GTL and it seems like they won’t do anything to fix it. When my wife calls the prison only allows us 15 minutes and 10 minutes out of those 15 are cut out to where we can’t even hear each other. Now I know this has nothing to do with JPAY but the point I’m getting at is I can’t even go visit my wife for one and for two the phone service is horrible so we barely get to have phone calls and thirdly, these JPAY emails are our last resort and then the JPAY app don’t work half the time. This is one of our very few ways of communication with our loved ones and with the outrageous amount of money we all have to spend on JPAY, I think our service from y’all should be top notch A1. That’s really all I have to comment on.","version":"2103.1","date":"2021-04-29T00:00:00Z","rating":2,"app_id":584959322,"username":"FredSeyez","title":"Could be worse, but still not happy","country":"US","tags":["sound_and_music","login","monetization"],"review_id":7278741134},{"content":"I guarantee you’d see a boost in sales with more stamp purchases if you simply added read receipts as an option for all users in settings. It has been so frustrating trying to have a back and forth conversation because each message is screened and can take 5 minutes or 3 days. The user sending the message isn’t sure what’s gone through for certain. Things often are received out of order. Like if I send 3 messages today, the receiver might get the 2nd one first, the 3rd one second, and the 1st one third. The system will correctly put the messages in the correct order that was intended once they all come in, like in the received inbox, after all 3 messages do come through in that 1-3 day period, you’ll see them in the proper order in the inbox which is good, but it makes it impossible to have a fluent and coherent back and forth conversation. \n\nEach facility from my understanding has their own screening process, so the only way JPAY could at least try to help with this is add a read receipts option. So I’m just hoping their engineers read this because profit is the name of the game and I’m telling yah, people will buy more if that feature is added. It’s super annoying not knowing what’s gone through and been seen or not. So we’re mostly going back to phone calls after realizing we’re getting upset with eachother over something out of our control.","version":"2106.10","date":"2022-10-28T00:00:00Z","rating":3,"app_id":584959322,"username":"Brady Bisel","title":"Desperately need a “read receipts” settings option","country":"US","tags":["accessibility"],"review_id":9231068109},{"content":"I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive. They want to track your location for every little thing. For example, you have to allow the app to see your location just to view how many stamps you have left. I agree with the person who left the January 5th review stating that visually the app needs major work. Most of the time I just use the JPay website. There are times I have wanted to send just one picture to my loved one but JPay requires you to write something in the email also just to get another stamp out of you. I do not like that every single picture cost a stamp so if you have multiples 10 stamps can be gone within just one day including a letter. I absolutely think they need to improve the type of pictures you can upload. Right now there are only 2 photo format types that the site/app accepts and if you don’t know how to convert a picture type then you are out of luck. The fees to send money are RIDICULOUS! I paid $8.00 just to send $50. I avoid using JPay as much as possible because the app needs major work and it is a money guzzler. You are better off sending your loved letters and pictures through the mail. At least when the JPay site goes down they can still view their pictures and letters because as the other reviewer stated JPay will not send the users ANY kind of communication when the app has issues. Honestly I probably will be deleting the app sooner than later.","version":"2002","date":"2020-04-07T00:00:00Z","rating":1,"app_id":584959322,"username":"Jpay User 2","title":"App needs work","country":"US","tags":["feature_requests","localization","monetization"],"review_id":5775599098}],"related_apps":[{"app_id":437092808,"app_view_url":"/ios/us/green-dot-corporation/app/green-dot-mobile-banking/437092808/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/13/c7/bd/13c7bd1d-99df-f188-1682-d4e4ede83fab/-App-Icons-1x_U007emarketing-0-8-0-0-85-220-0.png/150x150bb.jpg","name":"Green Dot - Mobile Banking","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":437092811,"publisher_name":"Green Dot 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