{"game_intel_data":{},"featured_reviews":[{"content":"The app itself works very well, it is smooth and easy to use, the customer experience you get with justeat themselves however is abysmal, and just recently it seems to be having more issues than a little with orders being severely delayed even when ordered well in advance for a specific time, when you have an issue with the order there is no direct way of making a complaint to justeat, as this is a long and complicated process just to speak to somebody, then when you do get through to a “human” the answers you receive are heavily scripted and almost copied and pasted, the main issue I have had with justeat is that the customer service agents just seem to pass the book when it comes to dealing with a customer complaint, to the point where you get fed up of dealing with it..... and there is no physical phone number to ring as all that does is redirect you to an answer machine that tells you to check the website.... also don’t expect a refund if your order doesn’t turn up as I’ve spent multiple weeks chasing a refund for an order that was not delivered to myself and been given empty promises of an investigation/ refund “within 48hrs” only to hear nothing from the supposed “investigations team” they just seem to be interested in getting as much money as they can without caring about the customers who PAY to use their service....","version":"33.17.0","date":"2021-02-05T00:00:00Z","rating":1,"app_id":566347057,"username":"lambokid20","title":"The app is good, but appalling customer service!","country":"GB","tags":["sound_and_music","accessibility","service","monetization","performance_and_bugs"],"review_id":6958797788},{"content":"Although I have used Just Eat on a number of occasions, I am very disappointed with the fact that customer service has been totally sacrificed. The app is fine but God help you if anything goes wrong because Just Eat really don’t care about customers at the end of the day, they just see this as a monopoly and a license to print money which is totally unfair on the customers. I recently took advantage of the stamp card system only to discover that once I was able to redeem a discount that I couldn’t actually do so without assistance. The problem is when you come to check out, you have to use a slider to redeem your voucher. Why they couldn’t have a button that you could click on to say redeem voucher is beyond me, and it’s completely shortsighted on a part of the Customer Services team. You can’t ring anyone, you can’t speak to anybody anymore and when you go into the health section you are just presented with a series of questions and end up going round and round in circles. My friends and I have used Just Eat on a few occasions over recent months where orders haven’t arrived and we have really struggled to get refunds. In fact on occasion my friend had to go to his credit card company and he got his money eventually by putting in a dispute. What has gone wrong with customer service in this country?","version":"35.14.0","date":"2023-10-07T00:00:00Z","rating":1,"app_id":566347057,"username":"pause review","title":"App has really gone downhill and he’s not suitable if you’re totally blind","country":"GB","tags":["performance_and_bugs","service","payment"],"review_id":10448710901},{"content":"I placed an order for Greggs and they missed off my coffee so I requested a refund to be credited to my account . The cost of the coffee was then credited to my account but not on the app I had to log into the desk top version to be able to use the credit , no one told me this I worked it out after trying to replace the order for a £2.20 coffee and the app not adding the credit in fact with delivery fee, small order fee and service charge the customer of a small coffee rose from 2.20 to £5.16. Once I placed the order through the desktop site the amount of £2.20 credit was available to use but I still had to pay £2.99 in fees to get the coffee they missed off my order! \nThey still manage to make money from their mistakes. I’ve already paid one service charge, delivery fee on my first order why should I have to pay it again when they forgot my item that I paid for ?! They offer no service to replace the missed item u HAVE to re order or go without . This seems to happen with at least half of all orders I place with just eat it makes me wonder if it’s an intentional way to make money out of people because they know many people will re order the item and pay the fees again. Especially people who are unable to get out like the elderly or disabled. The restaurant take no responsibility for missed items and refuse to resend your missed item. Just eat do not offer to deliver the missed items free of charge as they blame the restaurant! It shocks me that between a restaurant and a delivery service they can’t manage to check that all the items detailed on the receipt are in the bag ! This is a regular occurrence with just eat it’s rip off and a scam and I will not use them again !","version":"34.54.1","date":"2022-07-18T00:00:00Z","rating":1,"app_id":566347057,"username":"Clsp1","title":"Absolutely terrible service, complete rip off","country":"GB","tags":["performance_and_bugs","cross_platform_consistency","login","monetization","updates_and_maintenance"],"review_id":8886393792}],"related_apps":[{"app_id":1001501844,"app_view_url":"/ios/gb/deliveroo/app/deliveroo-food-shopping/1001501844/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/a8/b9/8b/a8b98b69-8b74-f218-29e4-05bd10c0adcf/Production-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"Deliveroo: Food & 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Order online for delivery or collection from your favourite restaurants, go-to supermarkets, and local shops in your area.<br><br>Order from your favourite restaurants<br>From big brands like McDonald's and KFC to local gems nearby, order your favourite food online on Just Eat.<br>• Kickstart your day with a tasty breakfast to go.<br>• Boost your energy with a fresh salad or speedy lunch delivered straight to your work.<br>• Unwind with a tasty dinner at home. From aromatic Indian to fresh sushi, crispy fried chicken to rich desserts, vegan treats to juicy steak. Find your flavours on Just Eat.<br>• Satisfy those late-night food cravings with pizza, kebab, and more comfort food from a takeaway nearby.<br><br>Groceries delivered to your door<br>Midweek essentials, missing ingredients, no matter what you need: get your groceries quickly and easily online. Order anything from fresh fruit to household essentials, from baked goods to frozen meals, delivered from trusted supermarkets like Co-op or Sainsbury's directly to your doorstep.<br>• Busy week? Get your weekly shop delivered.<br>• Forgot something? Fresh milk and eggs for that birthday cake you’re making are coming right up.<br>• Feeling under the weather? We’ll bring fresh fruit and vegetables from your local supermarket.<br>• Not enough time to relax? Restock your pantry staples with same-day grocery delivery.<br>• Ready to deep clean? Get dish soap, detergent and more supplies delivered while the motivation lasts.<br><br>Shop online with Just Eat<br>Go beyond the basics with Just Eat. Order beauty must-haves, emergency supplies from the pharmacy, and thoughtful gifts direct to their door. We’ve got all your everyday essentials and fun treats covered, delivered straight from go-to stores like Superdrug and more.<br>• Beauty and skincare on demand: Lost your eyeliner or out of moisturiser? Viral cosmetics, skincare favourites and beauty essentials are a tap away.<br>• Celebrate in style: From bouquets of fresh flowers to chilled bottles of champagne, make any moment special.<br>• Emergency essentials: Out of nappies or toothpaste? Consider it done.<br>• Health and self-care: Stay in bed when you’re under the weather. We’ll deliver the painkillers and plasters.<br>• More time with your pets, less time stocking up: We’ll deliver pet food and care items.<br><br>Your benefits at a glance<br>Download the Just Eat app now and enjoy perks like:<br>• Easy ordering: Fast checkout for delivery or collection<br>• Exclusive offers: Special deals and discounts<br>• Wide selection: Discover local favourites and famous places near you<br>• Endless options: A variety of stores, cuisines, and dietary options<br>• Real-time updates: Follow your order with our handy Food Tracker®<br>• Pay your way: Multiple payment options to choose from<br><br>Over 90,000+ restaurants, supermarkets, takeaways, and shops at your fingertips.<br><br>From big brands like McDonald's and Sainsbury's to convenience stores and local hidden gems. From pizza delivery to everyday essentials. Find it near you, order online, and track it to your door.<br><br>Download Just Eat now and get what you love, delivered or ready for collection.","app_summary":"'Just Eat: Food and Shops', published by a United Kingdom-based company. The app was last updated on 29 July 2026. Released in United Kingdom on 01 November 2012 and globally on 18 May 2020. 'Just Eat: Food and Shops' belongs to the 'Food & Drink' category maintaining a content rating of '13+'. In United Kingdom, 'Just Eat: Food and Shops' ranked 1st on the 'Top Free iPad Apps' chart and 2nd on the 'Top Free iPhone Apps' chart in the 'Food & Drink' category. Last month's estimates were 300k downloads. The app is available in United Kingdom, Italy, and Spain and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Order food & groceries online","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"http://www.just-eat.co.uk/contact","top_countries":["GB","IT","ES"],"valid_countries":["AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BY","CA","CG","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HR","HU","ID","IE","IN","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","SE","SG","SI","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["GB","US","AU","CA","CN","FR","DE","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","KH","EE","LV","NI","PY","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"http://www.just-eat.co.uk/apps","app_id":566347057,"app_view_url":"/ios/gb/just-eat-com/app/just-eat-food-and-shops/566347057/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/63/78/4a/63784ad9-8193-734f-8a7e-176000ffb000/AppIcon-JE-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"Just Eat: Food and Shops","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":383091095,"publisher_name":"Just-Eat.com","publisher_profile_url":"/publisher/ios/383091095","rating":4.757148660259045,"rating_breakdown":[43386,14876,71068,247690,2126561],"rating_count":2503581,"brand_overview_url":"/brand/30316-just-eat-takeaway","country_release_date":1351728000000,"current_version":"36.32.2","file_size":302253056,"first_released_in":["GB"],"minimum_os_version":"17.0","publisher_country":"United Kingdom","recent_release_date":1785283200000,"release_date":1589785200000,"release_status":"REGIONAL_RELEASE","supported_languages":["BG","CA","DA","NL","EN","FR","DE","IT","PL","SK","ES"],"worldwide_release_date":1589760000000,"store_removal_date":null,"cohort_id":"cohort_c6fdb8483c18de6c3e72d070","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":300000},"category_rankings":{"app_id":566347057,"country":"GB","ipad":{"top_free":{"all_categories":null,"primary_categories":[{"6023":2}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":53,"primary_categories":[{"6023":2}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}