{"game_intel_data":{},"featured_reviews":[{"content":"The app itself works very well, it is smooth and easy to use, the customer experience you get with justeat themselves however is abysmal, and just recently it seems to be having more issues than a little with orders being severely delayed even when ordered well in advance for a specific time, when you have an issue with the order there is no direct way of making a complaint to justeat, as this is a long and complicated process just to speak to somebody, then when you do get through to a “human” the answers you receive are heavily scripted and almost copied and pasted, the main issue I have had with justeat is that the customer service agents just seem to pass the book when it comes to dealing with a customer complaint, to the point where you get fed up of dealing with it..... and there is no physical phone number to ring as all that does is redirect you to an answer machine that tells you to check the website.... also don’t expect a refund if your order doesn’t turn up as I’ve spent multiple weeks chasing a refund for an order that was not delivered to myself and been given empty promises of an investigation/ refund “within 48hrs” only to hear nothing from the supposed “investigations team” they just seem to be interested in getting as much money as they can without caring about the customers who PAY to use their service....","version":"33.17.0","date":"2021-02-05T00:00:00Z","rating":1,"app_id":566347057,"username":"lambokid20","title":"The app is good, but appalling customer service!","country":"GB","tags":["sound_and_music","accessibility","service","monetization","performance_and_bugs"],"review_id":6958797788},{"content":"Although I have used Just Eat on a number of occasions, I am very disappointed with the fact that customer service has been totally sacrificed. The app is fine but God help you if anything goes wrong because Just Eat really don’t care about customers at the end of the day, they just see this as a monopoly and a license to print money which is totally unfair on the customers. I recently took advantage of the stamp card system only to discover that once I was able to redeem a discount that I couldn’t actually do so without assistance. The problem is when you come to check out, you have to use a slider to redeem your voucher. Why they couldn’t have a button that you could click on to say redeem voucher is beyond me, and it’s completely shortsighted on a part of the Customer Services team. You can’t ring anyone, you can’t speak to anybody anymore and when you go into the health section you are just presented with a series of questions and end up going round and round in circles. My friends and I have used Just Eat on a few occasions over recent months where orders haven’t arrived and we have really struggled to get refunds. In fact on occasion my friend had to go to his credit card company and he got his money eventually by putting in a dispute. What has gone wrong with customer service in this country?","version":"35.14.0","date":"2023-10-07T00:00:00Z","rating":1,"app_id":566347057,"username":"pause review","title":"App has really gone downhill and he’s not suitable if you’re totally blind","country":"GB","tags":["performance_and_bugs","service","payment"],"review_id":10448710901},{"content":"I placed an order for Greggs and they missed off my coffee so I requested a refund to be credited to my account . The cost of the coffee was then credited to my account but not on the app I had to log into the desk top version to be able to use the credit , no one told me this I worked it out after trying to replace the order for a £2.20 coffee and the app not adding the credit in fact with delivery fee, small order fee and service charge the customer of a small coffee rose from 2.20 to £5.16. Once I placed the order through the desktop site the amount of £2.20 credit was available to use but I still had to pay £2.99 in fees to get the coffee they missed off my order! \nThey still manage to make money from their mistakes. I’ve already paid one service charge, delivery fee on my first order why should I have to pay it again when they forgot my item that I paid for ?! They offer no service to replace the missed item u HAVE to re order or go without . This seems to happen with at least half of all orders I place with just eat it makes me wonder if it’s an intentional way to make money out of people because they know many people will re order the item and pay the fees again. Especially people who are unable to get out like the elderly or disabled. The restaurant take no responsibility for missed items and refuse to resend your missed item. Just eat do not offer to deliver the missed items free of charge as they blame the restaurant! It shocks me that between a restaurant and a delivery service they can’t manage to check that all the items detailed on the receipt are in the bag ! This is a regular occurrence with just eat it’s rip off and a scam and I will not use them again !","version":"34.54.1","date":"2022-07-18T00:00:00Z","rating":1,"app_id":566347057,"username":"Clsp1","title":"Absolutely terrible service, complete rip off","country":"GB","tags":["performance_and_bugs","cross_platform_consistency","login","monetization","updates_and_maintenance"],"review_id":8886393792}],"related_apps":[{"app_id":1001501844,"app_view_url":"/ios/gb/deliveroo/app/deliveroo-food-shopping/1001501844/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/e4/4c/6d/e44c6d68-78d6-0383-3a03-6755f95a4f90/Production-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"Deliveroo: Food & 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With a wide selection of restaurants, supermarkets and local shops, you can enjoy whatever you want, wherever you are.<br><br>Top brand and local heroes<br>Order from big brands like McDonald's, Burger King, KFC, Pizza Hut, Domino’s, Wagamama, Starbucks, Greggs, Costa Coffee and even more local favourites. Explore menus with a variety of choices, including vegan and vegetarian options, to suit every craving.<br><br>Need groceries? Get them delivered.<br>Shop for essentials from top supermarkets like Sainsbury’s, Co-op, and Asda, or other local convenience stores. Whether you need fresh fruit, vegetables, snacks, flowers, alcohol, beauty products or household essentials, Just Eat has it all.<br><br><br>What can you do on the Just Eat app?<br>- Order food for delivery from restaurants, cafes, bakeries and more.<br>- Get groceries delivered to your door, including fresh produce, frozen food, drinks and everyday essentials.<br>- Order any time, whether it’s for breakfast, lunch, dinner or a late-night snack.<br>- Find lighter meal options, including poke bowls, salads, wraps, and sandwiches.<br>- Choose from many international cuisines, including Indian, Chinese, Thai, Greek, Mexican, and Korean.<br>- Discover exclusive restaurant deals and discounts in the ‘Offers’ section.<br><br>Track or collect your order<br>Track your order in real-time with the Food Tracker® feature. You’ll receive push notifications about the status of your order. It usually takes 30-45 minutes to deliver your food or groceries. Prefer collection? Simply choose the ‘collection’ option in the Just Eat app and pick up your order at your convenience.<br><br><br>Why Just Eat?<br>- Quick and hassle-free food delivery.<br>- Great offers and discounts.<br>- Choose to collect your order at the restaurant or store.<br>- Browse grocery stores, cuisines, offers, top-rated restaurants, nearby spots, and vegetarian/vegan/halal options.<br>- Get regular updates on your order with a handy Food Tracker®.<br>- Choose from multiple payment options.<br><br>With over 98,000+ restaurants, supermarkets and stores at your fingertips, Just Eat makes food and grocery delivery easier than ever.<br><br>Download the Just Eat app now and get what you love, delivered.","app_summary":"'Just Eat - Food Delivery', published by a United Kingdom-based company. The app was last updated on 07 April 2026. Released in United Kingdom on 01 November 2012 and globally on 18 May 2020. 'Just Eat - Food Delivery' belongs to the 'Food & Drink' category maintaining a content rating of '18+'. In United Kingdom, 'Just Eat - Food Delivery' ranked 3rd on the 'Top Free iPad Apps' chart and 7th on the 'Top Free iPhone Apps' chart in the 'Food & Drink' category. Last month's estimates were 300k downloads. The app is available in United Kingdom, Italy, and Spain and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Order food & groceries online","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"http://www.just-eat.co.uk/contact","top_countries":["GB","IT","ES"],"valid_countries":["AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BY","CA","CG","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HR","HU","ID","IE","IN","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","SE","SG","SI","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["GB","US","AU","CA","CN","FR","DE","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","KH","EE","LV","NI","PY","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"http://www.just-eat.co.uk/apps","app_id":566347057,"app_view_url":"/ios/gb/just-eat-com/app/just-eat-food-delivery/566347057/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/1f/f2/2c/1ff22c17-9b88-76cb-fa13-630b60de747c/AppIcon-JE-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"Just Eat - Food Delivery","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":383091095,"publisher_name":"Just-Eat.com","publisher_profile_url":"/publisher/ios/383091095","rating":4.757957967304446,"rating_breakdown":[41394,14382,69461,243389,2073235],"rating_count":2441861,"brand_overview_url":"/brand/30316-just-eat-takeaway","country_release_date":1351753200000,"current_version":"36.24.1","file_size":298184704,"first_released_in":["GB"],"minimum_os_version":"17.0","publisher_country":"United Kingdom","recent_release_date":1775520000000,"release_date":1589785200000,"release_status":"REGIONAL_RELEASE","supported_languages":["BG","CA","DA","NL","EN","FR","DE","IT","PL","SK","ES"],"worldwide_release_date":1589760000000,"store_removal_date":null,"cohort_id":"cohort_c6fdb8483c18de6c3e72d070","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":300000},"category_rankings":{"app_id":566347057,"country":"GB","ipad":{"top_free":{"all_categories":null,"primary_categories":[{"6023":3}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":89,"primary_categories":[{"6023":7}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}