{"game_intel_data":{},"featured_reviews":[{"content":"作为一个滴滴十年用户 在使用过程中遇到过司机态度不好说脏话等各种情况，最令人失望的是该平台的顺风车，存在两个很大的问题\n第一 顺风车分独享和拼车两种方式，我第一次打就选择的独享 需要先支付 付的是独享金额 而上车的时候除了我还有另外三名乘客 是妥妥的拼车单 并且司机理直气壮的告诉我顺风车都是这样的，当时我乘坐这单拼车到了目的地之后 滴滴也并未将拼车的差价退还给我 收了独享的钱实际坐的拼车 体验极差 找到客服反馈虽然退还了差价 告知我会对司机进行处罚 但我之后再打独享顺风车找到车主核实 依然会告知不只有我一个人。可以说这已经成了顺风车司机习以为常的事情 或是滴滴默认司机这样做 所以这个平台的顺风车只会拼单。\n第二 在这之后打顺风车我直接选择拼车 需要先支付拼成之前的价格 拼成之后会自动退回多少钱的差价 我打了好多次 从没收到过他们所谓的差价 并且司机挂的单都会标注有亲友同行 当我再次找到客服反馈告知我的就是车主有亲友同行 不构成退款条件。我都可以确定那么多次每一次都有拼友 并且他们都跟我一样a了高速路费。平台难道不可以通过录音 司机接单情况或者司机送达的目的地判断是否为拼车吗。并且我打的顺风车都只在两个地方来回 也完全可以通过支付的高速路费判断 但客服只告诉我车主有亲友 就算在我的强烈要求下也只退了我三单 在这之后就只会用话术搪塞我 甚至没有其他的赔偿方案 对司机的处罚大概率也是扯淡的。\n连基本的有没有拼车都检测不出来 不好说滴滴到底是技术问题还是默认原因。用户发现问题反馈甚至拒绝处理赔偿 那么多单最后退了我14块钱差价 还以我已经申请为由拒绝再次补偿 真是被恶心到了。用了这么多年 不会再用了 你们早点垮掉吧","version":"7.2.9","date":"2026-03-25T00:00:00Z","rating":1,"app_id":554499054,"username":"可椒","title":"希望除了滴滴以外的所有打车软件越来越好","country":"CN","tags":["service","customer_support","monetization","pricing"],"review_id":13884026471},{"content":"本人长期使用滴滴平台叫车，近期多次遭遇\n\n以下问题，且向平台反馈后，不仅未获解\n\n決，反遭账号限制，客服处理态度敷衍、流程不透明：\n\n派单距离过远，严重影响出行效率\n叫车后经常被分配至5公里以外的司机，从下单到上车平均需等待20分钟左右，严重违背平台“快速出行”承诺。\n司机服务不规范，未按指定目的地送达\n多次遇到司机未按导航或指定路线行驶，也未将我送达准确目的地，且平台对此类\n服务问题缺乏有效监督与问责。\nV7会员权益形同虛设\n作为V7会员，每月应享有30 次“快速应\n答权益，但在实际用车高峰或车辆紧缺时，该权益并未生效，导致与普通用户无异，会员权益严重缩水。\n多次反馈无效，反被列为“状态异常”\n针对上述问题多次通过 App内客服及电话渠道反馈，平台不仅未予实质性解决，反而将我的账号标记为“状态异常”。致电客服后，对方仅表示“走流程解除”，数日后再次查询，客服却以“系统数据不对外公开”为由拒绝告知处理进展，且表示“继续投诉也无法处理”。\n投诉诉求：\n\n解除账号异常状态，恢复账号全部正常功能，并书面说明此前被列为异常的具体原因及依据；\n兑现V7会员权益，明确“快速应答”权益的实现机制，并对权益未兑现的情况进行补偿；\n提供此前反馈问题的处理进展说明，并建立透明、可查询的投诉处理流程。\n郑重声明：\n\n若平台继续回避问题、推诿处理，本人将保留向交通运输主管部门、消费者协会及公开\n\n媒体进一步投诉与曝光的权利，以维护自身\n\n合法权益。","version":"7.2.4","date":"2026-01-30T00:00:00Z","rating":1,"app_id":554499054,"username":"广佛通勤牛马","title":"投诉无门","country":"CN","tags":["customer_support","service","pricing"],"review_id":13691275723},{"content":"1.每次打快车大多是时候和最开始的价格不一样，一般会更高一点，还有几次故意绕路\n2.之前有一次在南昌打车手机落车上了，打电话过去，问司机有没有时间送一下手机（肯定会给路费的），他张口就是这个情况送过去至少要一百（而且接得挺快的，可能早就发现我手机了，就等着我给他打电话开价），可是在南昌东到南昌西都不到50，100都能直接出市了，他就说如果不给就直接给我放公安局，可是后面过去了50分钟，我再打过去还是在他手上，我就说给100让他送过来，又给我打太极，说是已经接单就算送过去都要两小时，但两小时我就门禁了（没有手机真的寸步难行），我就反复强调先让他放在附近的公安局，他一直说没时间没时间，就是不给放，又过了十几分钟我中间打了两个电话都是他接的（其实就是想让我开价），可能是知道我比较坚持，后面再打电话才和我说十分钟后会送到一个公安局，后面去拿的时候，那公安局的地方比他妈住的地方还难找，一个很老式的小区，左拐右拐的最里面\n3.有很多次在人多的地方或商场打车的时候，找不到司机，他态度就非常不耐烦，非常恶劣，动不动就说直接去取消这个单子我不接了，每次都很考验人的性格耐受度\n4.平台客服和官方电话客服都非常敷衍，都是人机接电话，没有一点解决问题的心理，投诉问题上去，也是没有后续草草了事，服务态度不诚恳，不落到实处，没有一点为客户解决问题的态度和心理","version":"7.1.18","date":"2025-12-04T00:00:00Z","rating":1,"app_id":554499054,"username":"12452。","title":"收费不一定，遗落东西被敲诈，司机态度不耐烦","country":"CN","tags":["pricing","customer_support","service"],"review_id":13473767361}],"related_apps":[{"app_id":921478733,"app_view_url":"/ios/cn/bei-jing-chang-xing-xin-xi-ji-zhu-you-xian-gong-si/app/di-ta-chu-xing-shun-feng-che-chu-zu-che-chu-xing-bi-yong/921478733/","country":"CN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/48/db/c5/48dbc505-8e37-1197-41a7-7c02f28e9f51/AppIcon-0-0-1x_U007emarketing-0-11-0-0-85-220.png/150x150bb.jpg","name":"嘀嗒出行-顺风车出租车出行必用","os":"ios","price":{"currency":"CNY","value":0,"string_value":"¥0.00","subunit_to_unit":100},"publisher_id":921478732,"publisher_name":"北京畅行信息技术有限公司","publisher_profile_url":"/publisher/ios/921478732","rating":4.930118696364032,"rating_breakdown":[49125,14161,32745,125372,5929670],"rating_count":6151073},{"app_id":1496121983,"app_view_url":"/ios/cn/beijing-hongyibo-technology-co-ltd/app/hua-xiao-zhu-da-che-da-che-shun-feng-che-dai-jia-du-bian-yi/1496121983/","country":"CN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/f5/4d/a0/f54da07e-15c4-3378-9fa2-42ca909982ee/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"花小猪打车-打车顺风车代驾都便宜","os":"ios","price":{"currency":"CNY","value":0,"string_value":"¥0.00","subunit_to_unit":100},"publisher_id":1496121982,"publisher_name":"Beijing 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App，进入会员中心即可解锁对应等级权益。<br><br>【海外出行】<br>用户无需下载注册其他打车软件，在海外打开滴滴出行App即可使用熟悉的打车服务。海外出行支持中文界面、支付宝/微信支付及消息实时翻译功能，现已覆盖新加坡、日本、韩国、越南、印度尼西亚、马来西亚、柬埔寨、泰国、菲律宾、澳大利亚、埃及、新西兰共12个国家超1000个城市。<br><br>【宠物出行】<br>滴滴宠物出行已上线全国，提供“宠物快车”与“宠物专车”多种车型；打开滴滴出行App，点击“宠物出行”按钮可直接进入该服务。<br>宠物专送：针对宠物托运需求，提供两轮跑腿、四轮汽车及货运车型，全程实时定位追踪。<br><br>【包车出行】<br>滴滴包车严选司机、价格透明，真专业真低价。推出按小时包车、海外包车服务以及多种车型自由选择，满足商务接送、家庭出游、跨城出行等多元需求；打开滴滴出行App，点击“滴滴包车”按钮可直接进入该服务。<br><br>滴滴App以全球多国覆盖、宠物友好、灵活定制、会员权益升级为核心，打通国内外出行场景，提供安全、便捷、省心的出行选择。无论是携宠出游、探索东南亚，还是包车旅行、解锁会员专属礼遇，滴滴出行认真对待每一程，让每次出行都更简单、更安心。","app_summary":"'滴滴出行 - 打车骑车顺风车火车票租车代驾送货', published by a China-based company. The app was last updated on 27 April 2026. Released in China on 02 October 2012 and globally on 02 October 2012. '滴滴出行 - 打车骑车顺风车火车票租车代驾送货' belongs to the 'Travel' category maintaining a content rating of '4+'. In China, '滴滴出行 - 打车骑车顺风车火车票租车代驾送货' ranked 2nd on the 'Top Free iPhone Apps' chart in the 'Travel' category. Last month's estimates were 2m downloads. The app is available in China, US, and Hong Kong and being advertised actively. 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