{"game_intel_data":{},"featured_reviews":[{"content":"本人长期使用滴滴平台叫车，近期多次遭遇\n\n以下问题，且向平台反馈后，不仅未获解\n\n決，反遭账号限制，客服处理态度敷衍、流程不透明：\n\n派单距离过远，严重影响出行效率\n叫车后经常被分配至5公里以外的司机，从下单到上车平均需等待20分钟左右，严重违背平台“快速出行”承诺。\n司机服务不规范，未按指定目的地送达\n多次遇到司机未按导航或指定路线行驶，也未将我送达准确目的地，且平台对此类\n服务问题缺乏有效监督与问责。\nV7会员权益形同虛设\n作为V7会员，每月应享有30 次“快速应\n答权益，但在实际用车高峰或车辆紧缺时，该权益并未生效，导致与普通用户无异，会员权益严重缩水。\n多次反馈无效，反被列为“状态异常”\n针对上述问题多次通过 App内客服及电话渠道反馈，平台不仅未予实质性解决，反而将我的账号标记为“状态异常”。致电客服后，对方仅表示“走流程解除”，数日后再次查询，客服却以“系统数据不对外公开”为由拒绝告知处理进展，且表示“继续投诉也无法处理”。\n投诉诉求：\n\n解除账号异常状态，恢复账号全部正常功能，并书面说明此前被列为异常的具体原因及依据；\n兑现V7会员权益，明确“快速应答”权益的实现机制，并对权益未兑现的情况进行补偿；\n提供此前反馈问题的处理进展说明，并建立透明、可查询的投诉处理流程。\n郑重声明：\n\n若平台继续回避问题、推诿处理，本人将保留向交通运输主管部门、消费者协会及公开\n\n媒体进一步投诉与曝光的权利，以维护自身\n\n合法权益。","version":"7.2.4","date":"2026-01-30T00:00:00Z","rating":1,"app_id":554499054,"username":"广佛通勤牛马","title":"投诉无门","country":"CN","tags":["customer_support","service","pricing"],"review_id":13691275723},{"content":"在滴滴租车广告的引导下，第一次使用滴滴租车，在远期租了一辆奔驰A型车，价格蛮优惠的，没想到第二天商家就来电话了，找借口说公司哪时候已经不在哪个点营业了，让我取消预定，我告知如果要取消，请让滴滴联系我，然后对方编了个短信莫名的短信，说我没有通过安全审核，其实我也能猜出他们为什么让我取消预定，只因为我预约的时段是他们旺季，而他们的价格没有及时做修正，此事我后续及时与滴滴租车客服联系，奇葩的是他们客服竟然也说我没有通过安全审核，我说你拿出证据吧，有证据我立马取消，但稚嫩的客服又不知道说什么好，我让他汇报他们领导，再给我回复，然而他们由此就没音信了，一周后我在支付宝后台向支付宝反馈（因为我在支付宝界面进入他们APP的），这下他们来电话了，然后又给出了不按规则处理的方案，说陪100了事，我告知他们，作为一家第三方平台的租车公司，你最起码是中立位置来处理问题，如果你站在商家角度维护商家利益，那么消费者自然会用脚投票，消费者不会找一个平台在遇到权益受侵害时，平台站在客户对立面与客户斗争，这样的平台是不会有机会发展的，此时最终以消费者权益受侵的结局了结，同时我也取消了在他们平台上另一个七天用车订单，如果有滴滴租车领导看到这个评价，希望公司层面上引起重视，如果以这种理念来发展这个新项目，哪这平台是没有机会像滴滴出行这么成功的，只有与消费者站在一起，维护他们的合法权益，滴滴租车才有机会赢得发展机遇！","version":"7.2.14","date":"2026-05-24T00:00:00Z","rating":1,"app_id":554499054,"username":"Francisliang2000","title":"滴滴租车-与商家共同侵害顾客权益的企业","country":"CN","tags":["customer_support","service","pricing"],"review_id":14100226584},{"content":"1.每次打快车大多是时候和最开始的价格不一样，一般会更高一点，还有几次故意绕路\n2.之前有一次在南昌打车手机落车上了，打电话过去，问司机有没有时间送一下手机（肯定会给路费的），他张口就是这个情况送过去至少要一百（而且接得挺快的，可能早就发现我手机了，就等着我给他打电话开价），可是在南昌东到南昌西都不到50，100都能直接出市了，他就说如果不给就直接给我放公安局，可是后面过去了50分钟，我再打过去还是在他手上，我就说给100让他送过来，又给我打太极，说是已经接单就算送过去都要两小时，但两小时我就门禁了（没有手机真的寸步难行），我就反复强调先让他放在附近的公安局，他一直说没时间没时间，就是不给放，又过了十几分钟我中间打了两个电话都是他接的（其实就是想让我开价），可能是知道我比较坚持，后面再打电话才和我说十分钟后会送到一个公安局，后面去拿的时候，那公安局的地方比他妈住的地方还难找，一个很老式的小区，左拐右拐的最里面\n3.有很多次在人多的地方或商场打车的时候，找不到司机，他态度就非常不耐烦，非常恶劣，动不动就说直接去取消这个单子我不接了，每次都很考验人的性格耐受度\n4.平台客服和官方电话客服都非常敷衍，都是人机接电话，没有一点解决问题的心理，投诉问题上去，也是没有后续草草了事，服务态度不诚恳，不落到实处，没有一点为客户解决问题的态度和心理","version":"7.1.18","date":"2025-12-04T00:00:00Z","rating":1,"app_id":554499054,"username":"12452。","title":"收费不一定，遗落东西被敲诈，司机态度不耐烦","country":"CN","tags":["pricing","customer_support","service"],"review_id":13473767361}],"related_apps":[{"app_id":921478733,"app_view_url":"/ios/cn/bei-jing-chang-xing-xin-xi-ji-zhu-you-xian-gong-si/app/di-ta-chu-xing-shun-feng-che-chu-zu-che-chu-xing-bi-yong/921478733/","country":"CN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/21/f6/75/21f6752b-ad81-af4c-8960-0ad555c003a8/AppIcon-0-0-1x_U007emarketing-0-11-0-0-85-220.png/150x150bb.jpg","name":"嘀嗒出行-顺风车出租车出行必用","os":"ios","price":{"currency":"CNY","value":0,"string_value":"¥0.00","subunit_to_unit":100},"publisher_id":921478732,"publisher_name":"北京畅行信息技术有限公司","publisher_profile_url":"/publisher/ios/921478732","rating":4.930007080730076,"rating_breakdown":[49283,14176,32764,125402,5930283],"rating_count":6151908},{"app_id":1496121983,"app_view_url":"/ios/cn/beijing-hongyibo-technology-co-ltd/app/hua-xiao-zhu-da-che-da-che-shun-feng-che-dai-jia-du-bian-yi/1496121983/","country":"CN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/cd/27/07/cd27070e-ef89-e3bb-b06c-00418bf52f1c/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"花小猪打车-打车顺风车代驾都便宜","os":"ios","price":{"currency":"CNY","value":0,"string_value":"¥0.00","subunit_to_unit":100},"publisher_id":1496121982,"publisher_name":"Beijing 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