{"game_intel_data":{},"featured_reviews":[{"content":"I’ve been at the drive through since 10 minutes after placing my online order and all ive got is a I will be with you in a moment. No customer in front of me and 1 waiting more than patiently behind me. Finally decided to pull up to the window and was asked if I stopped  at the ordering station! What the heck is wrong with this Wendy’s???? Stated I ordered online J.M order and here I still sit!” Just finally got my order, prays the lord!!! WOW??????? Unbelievable fries are cold and over cooked, nuggets are cold, and so is my jr bacon cheese burger! The only thing that is remotely acceptable about the order would be that my frosty’s are not melted!! This is the 2nd time being this unhappy and appalled with the service at a Wendy’s location, that I spent my valuable time to write a complaint. There are literally hundreds of places just as close by to get cold &amp; subpar food and service! Out of sheer common sense I will be gambling on them one at a time to find a stress free quality product place to eat out!  I recommend that as a corporation you monitor the franchisee locations closer before they bankrupt the company!!!","version":"11.30.0","date":"2025-07-12T00:00:00Z","rating":1,"app_id":540518599,"username":"Jason M FT Lauderdale","title":"Extremely cold food & ridiculously slow service!!!! Pop","country":"US","tags":["service","performance_and_bugs","customer_support"],"review_id":12881694687},{"content":"Wendy’s order service is run through DoorDash on a recent experience DoorDash was unable to deliver the order until 2 hours later. The food was cold, I complained, they gave me a refund that was to be processed by Wendy’s in 10-12 days. On day 14 I followed up-still no refund. I called and they made a note to escalate. I didn’t hear anything and called three days later. They further escalated and said Wendy’s has the money to refund from DoorDash but they need to process it. I asked them to escalate. They said they would and documented it. The same day I called Wendy’s customer support to make a claim. They said they would escalate it to their supervisor. A week later I called both DoorDash and Wendy’s back. Still no refund. DoorDash (not exactly well known for great customer service) actually realized how terrible this was and spent 35 minutes getting someone from Wendy’s on the phone to chat. You would imagine at this point Wendy’s would do something. NOPE! All they can do is escalate again. Mind you DoorDash already gave them the money to refund. I got hung up on because I refused to take another escalation (it has been a month since the initial order). I called back Wendy’s directly. Got “a guarantee” they are taking it seriously. Spare me. Caveat emptor- do not buy from Wendy’s if you ever do have a problem getting your food, you won’t get your money back!","version":"11.30.0","date":"2025-07-12T00:00:00Z","rating":2,"app_id":540518599,"username":"Tim VJ","title":"Hope you never have a problem, because good luck getting a refund","country":"US","tags":["customer_support","payment"],"review_id":12881300141},{"content":"I’ve been a consistent Wendy’s customer since 2018. I love Wendy’s, but ordering on the app makes my blood boil most of the time. The app has so so many bugs and issues, it makes it very difficult to use and place my mobile orders on. I really like the rewards system but if I can’t mobile order, I end up not getting my points which is super frustrating considering I go to Wendy’s frequently. The app always logs me out of my account despite using it often, and lots of times it shows an error message when I try and choose a location. No locations show up and when I try to look one up, it spams the error message. I’ve also had issues with applying offers with the error message coming up when I try to add an offer to my order. Overall, I’ve had so many problems with mobile ordering on the app as lots of error messages come up, and I end up having to delete the app and redownload. But, I am considering never redownloading after this time and giving up on mobile ordering even though it is most ideal for me because the errors and bugs are very frustrating to deal with. Please fix the bugs with your app!! PLEASE. I guarantee you would have so much more business if you fixed the Wendy’s app as I’ve talked to other customers about the app glitches and problems as well, and it seems to deter them from going to Wendy’s too. I really love Wendy’s, but this app issue is very upsetting. Please fix it, and you will have many many more loyal customers and make a large amount of income! Thank you.","version":"10.3.0","date":"2023-12-18T00:00:00Z","rating":1,"app_id":540518599,"username":"Beanie22222222","title":"I LOVE WENDYS BUT HATE THE APP!!","country":"US","tags":["gamification","performance_and_bugs","accessibility","localization"],"review_id":10713590411}],"related_apps":[{"app_id":497387361,"app_view_url":"/ios/us/taco-bell/app/taco-bell-fast-food-delivery/497387361/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/fa/89/35/fa893560-f83e-cbd7-3f24-c98c23473f09/AppIcon-0-1x_U007ephone-0-11-0-sRGB-85-220-0.png/150x150bb.jpg","name":"Taco Bell Fast Food & Delivery","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":360756781,"publisher_name":"Taco 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