{"game_intel_data":{},"featured_reviews":[{"content":"I owed HMRC £2.60 and to be honest “thought they won’t worry about that “ and thought nothing more. \nI then got a text, informing me of the completion of a successful tax return, which compared to previous  was a giant step forward but then informed “pay by 31 Jan to avoid a penalty” I said to my self that’s harsh it’s only a couple of quid. Anyway this was followed up on HMRC’s behalf, by Geoff Greensmith (who seems very high up in the organisation ) who kindly wrote a very polite and  helpful email informing me about the HMRC app and what’s more how to get the best use of it. It was on the phone and I’d never used it so took a deep breath and thought here goes. \nOnce you’ve completed your Government Gateway credentials (which is something I have never found easy wishing I could use my “mothers maiden name”) I was absolutely amazed how incredibly easy it was to pay my tax bill. The app tells you how much,  options on how to pay and then does everything else literally. I was even directed to my banking app to authorise the payment. Its so intuitive I didn’t need to go back and read the  “how to “ instructions. \nI came away feeling rather good and yes it was £2.60 it might have been another 100 quid if it wasn’t for Mr Greensmith or even a lot more initially but his note begins by mentioning help and support to make a payment if needed. I thought that was very caring and a human side to HMRC. \nIn essence get the App it’s Great and takes the pain out if paying your tax bill if your lucky enough to receive one. \nMerry Christmas","version":"14.11.0","date":"2022-12-16T00:00:00Z","rating":5,"app_id":514561561,"username":"Hartleycom","title":"HMRC App","country":"GB","tags":["feature_requests","user_data_and_privacy","monetization"],"review_id":9402003311},{"content":"I logged into the hmrc app via a web browser and did my tax return. I got several emails to my email account with a very general “if you have a bill to pay you should pay it now” type message. I kept logging in to the web browser but it isn’t at all obvious how to find this information. You would expect there would be something in messages but there is nothing there. I eventually found a bit in the self assessment section about how much i owed but there is no link to pay it. You can find the payment section but there all you get is a box where you can type some amount you want to pay rather than anything where you specifically see the bill and can pay it. I then installed the app on my phone tho I don’t really want a dedicated app on my phone for something i do once a year. Here it was clear what my bill was, i clicked to pay, chose my bank, it took me to my bank app and i chose the account and then it redirected me to some third party thing called ecopay that just hung for 10-15 mins. I eventually reloaded and went through the payment again with the same result but then when I eventually reloaded it said “paid”. So ecopay is very poor and why on earth can’t I just pay directly from my bank rather than go through this random third party. This is all well established tech that very small companies get right and I don’t think being government or public sector is an excuse for delivering such a poor service.","version":"14.12.0","date":"2023-01-20T00:00:00Z","rating":1,"app_id":514561561,"username":"hdrhwisnehejamek","title":"Payment of tax bill","country":"GB","tags":["monetization"],"review_id":9528778208},{"content":"This is the first year I have used the app to renew my tax credits. Initially I was prompted for a PIN but didn’t have one. The app needs to explain for first time users that they will be directed to create a PIN the first time they use the app AFTER they have logged in. I then had to re-complete the login process using two factor authentication text sent to my phone and was subsequently asked to create a PIN which I did and enable fingerprint ID. \nThe questions in the app seemed clear and easy to follow with one notable exception. The total earnings figure is automatically generated from my P60. Fine, but there is nowhere to input allowable deductions such as allowable pension contributions and uniform maintenance allowance. Having worked my way round the questions several times in a loop I reasoned the only way to report these deductions was to amend the P60 figure, despite the online form confusingly stating that this field was for the earnings figure BEFORE deductions. There is NOWHERE ELSE to input any other earnings figure. 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