{"game_intel_data":{},"featured_reviews":[{"content":"J’ai remarqué à plusieurs reprise que l’application n’envoi pas de sms quand la prise en charge de la course est effectuée. C’est pourtant une sécurité pour le client pour un décompte éventuel de pénalité de retard.\nPar ailleurs, cela semble systématique à Orly, le chauffeur bascule sans prévenir et sans raison apparente sur une course libre pour sortir du forfait annoncé. Dans ce cas aucune confirmation du forfait annoncé par l’application arrive par sms ou e-mail.\nLes chauffeurs semble s’être donné le mot.\nMerci de créer des contrôles qui permettent notamment au client de recevoir des alertes en cas de basculement sur le libre pour que le client puisse valider la modification dans les cas prévus (changement d’itinéraire...). Cela devrait freiner la tendance.\nMerci de votre retour","version":"3.47.0","date":"2018-11-23T00:00:00Z","rating":5,"app_id":504597178,"username":"coucouc'est moi","title":"Faille et/ou bug","country":"FR","tags":["notifications"],"review_id":3450755496},{"content":"Kapten se voit refuser le paiement par carte bancaire , de 2 courses , alors que j’utilise cette carte journellement.\nJe leur demande de m’adresser par e-mail, les 2 factures correspondantes.\nOr le lien qu’ils m’envoient me dirige, après plusieurs pages, vers Facebook , où je trouve tout sauf ces factures.\nIl leur est apparemment impossible , malgré mes 6 demandes, de m’adresser tout simplement ces 2 documents avec un lien pour les régler.\nCe nouveau Kapten me semble très désordonné, alors que , client de Chauffeur Privé , je n’avais jamais connu de problème, bien que payant avec la même carte bancaire.","version":"3.55.0","date":"2019-02-20T00:00:00Z","rating":1,"app_id":504597178,"username":"sussex8240","title":"Carte bancaire et facture","country":"FR","tags":["accessibility","social_and_community"],"review_id":3793714798},{"content":"Il est loin le début de chauffeur privé puis désormais Kapten. Oubliés les costumes et les belles voitures. Sur Lyon, le manque de chauffeur se fait cruellement sentir. Je ne compte plus les annulations après que le chauffeur m’appelle et me demande ma destination (12 kms du centre de Lyon) et là hop comme par magie la course est annulée... \nA la gare de la Part Dieu la géolocalisation semble défaillante car systématiquement le temps d’attente est erroné et un message prévient que le chauffeur est arrivé...et lorsqu’on l’appelle il est encore à plusieurs minutes du lieu de prise en charge. \nPas de téléphone pour joindre le service client dans pareilles situations. Et comme les chauffeurs sont peu nombreux sur Lyon, vous restez parfois 30-45 mns sans pouvoir trouver une voiture disponible. \nLa réservation est pratique mais l’annulation est gratuite jusqu’ à 90 minutes avant le rendez vous !! Vous priez donc que votre train n’ai pas trop de retard ! \nEnfin l’application Kapten sur iphone rencontre régulièrement des bugs, et la seule réponse du service client : désinstallez l’application et ré-installez là.... chez Bolt et Uber, on n’a pas besoin de tout désinstaller tous les 4 matins.","version":"3.60.0","date":"2019-05-05T00:00:00Z","rating":3,"app_id":504597178,"username":"sebsavoie","title":"Baisse de qualité","country":"FR","tags":["performance_and_bugs","cross_platform_consistency"],"review_id":4104224690}],"related_apps":[{"app_id":484527651,"app_view_url":"/ios/fr/ile-de-france-mobilites/app/ile-de-france-mobilites/484527651/","country":"FR","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/dc/af/95/dcaf9514-a7a1-eeee-ed63-63f94e0f76ba/AppIcon_18-0-0-1x_U007emarketing-0-8-0-sRGB-0-85-220.png/150x150bb.jpg","name":"Île-de-France 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Vos avantages : un programme de fidélité exclusif, des prix justes fixés avant la commande, la possibilité de réserver son chauffeur à l'avance et un service client local et réactif.<br><br>Déjà 2 millions de clients convaincus en Europe et plus de 20 000 chauffeurs à votre service ! Disponible à Paris, Lyon, Nice, et Cannes.<br><br><br>“Le leader français du VTC” - BFM<br><br>NOS FONCTIONNALITÉS PHARES<br>- Prix fixé à la commande - à partir de 6€ seulement !<br>- Paiement dans l’appli<br>- Service disponible 7j/7 et 24h/24<br>- Temps d’attente moyen de 4 minutes<br>- Chauffeurs formés pour vous garantir le meilleur service<br>- Possibilité de réserver à l’avance - idéal pour vos trajets aux aéroports<br>- Programme de fidélité exclusif et généreux<br>- 100% de nos taxes payés localement<br><br>DES UTILISATEURS UNANIMES<br>- “Excellente appli VTC, je ne m’en sépare plus !”<br>- “Top ! Enfin des chauffeurs aux petits soins.”<br>- “Rapide, efficace et très ergonomique !”<br>- “Super appli, super service... Oubliez les taxis parisiens !”<br>- “Je ne passe plus que par Kapten depuis que l'on m'en a parlé.”<br>- “Meilleur qu’Uber, meilleur que Bolt. Service client 5 étoiles.”<br><br>3 GAMMES DE SERVICE<br>- Standard : pour une facture réduite de 25% environ (voitures type Peugeot 508)<br>- Berline : pour un confort maximum (voitures type Mercedes Classe E)<br>- Van : idéal pour les groupes de 5 à 7 personnes (voitures type Mercedes Viano)<br><br>ET BIEN PLUS ENCORE<br>- Visualisez en temps réel les chauffeurs VTC à proximité<br>- Possibilité de préciser votre destination à l’arrivée du chauffeur<br>- Recevez des notifications à chaque étape de votre trajet<br>- Précisez votre numéro de vol, et votre chauffeur vous attendra à l’atterrissage aux aéroports CDG, Orly, Le Bourget, Saint-Exupéry, Nice Côte d’Azur<br>- Retrouvez votre chauffeur facilement en gare, notamment en Gare du Nord, Gare Saint-Lazare, Gare de Lyon<br>- Satisfait du trajet ? Laissez un pourboire à votre chauffeur !<br>- Payez avec votre carte bancaire ou Apple Pay<br>- Un service client à l’écoute 7j/7<br><br>VILLES DESSERVIES<br>- Paris et Ile-de-France : Paris, Versailles, Créteil, Argenteuil, Cergy, Saint-Denis, Montreuil, Aubervilliers, Boulogne-Billancourt, Nanterre, Colombes, Courbevoie, Issy-les-Moulineaux, Levallois-Perret, Disneyland Paris, aéroports CDG et Orly, et plus<br>- Grand Lyon : Lyon, Villeurbanne, Vénissieux, aéroport Saint-Exupéry, et plus<br>- Côte d’Azur : Nice, Cannes, Antibes et plus<br>- Et bientôt plus de villes !<br><br>CONTACT<br>- Web : https://www.kapten.com <br>- Facebook : https://www.facebook.com/kapten<br>- Twitter : https://www.twitter.com/kapten<br>- Instagram : https://www.instagram.com/kapten<br><br>Kapten, peut-être le meilleur choix de votre journée","app_summary":"Kapten, published by a France-based company. The app was last updated on 11 September 2020. Released in France on 21 March 2012 and globally on 27 March 2012. Kapten belongs to the 'Travel' category maintaining a content rating of '4+'. Last month's estimates were < 5k downloads. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Votre VTC dès 6€","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"FR","support_url":"https://www.kapten.com/","top_countries":["FR","GB","PT"],"valid_countries":[],"available_countries":["FR","US","CA","GB","RU","BE","BR","UA","AU","CN","DE","IT","JP","KR","DZ","AO","AR","AT","AZ","BB","BY","BM","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","AF","GE","IQ","LY","MA","MZ","MM","YE"],"pre_order_countries":[],"website_url":"https://free-now.com/uk/","app_id":504597178,"app_view_url":"/ios/fr/kapten/app/kapten/504597178/","country":"FR","icon_url":"https://is3-ssl.mzstatic.com/image/thumb/Purple114/v4/67/12/ef/6712ef10-2a58-7f31-d43b-9ed2db7dbfea/AppIcon-1x_U007emarketing-0-6-0-0-sRGB-85-220.png/150x150bb.jpg","name":"Kapten","os":"ios","price":{"currency":"EUR","value":0,"string_value":"€0,00","subunit_to_unit":100},"publisher_id":504597181,"publisher_name":"Kapten","publisher_profile_url":"/publisher/ios/504597181","rating":4.786352570426784,"rating_breakdown":[1949,805,3204,13482,121451],"rating_count":140891,"country_release_date":1332313200000,"current_version":"3.96.0","file_size":85633024,"first_released_in":["FR"],"minimum_os_version":"11.0","publisher_country":"France","recent_release_date":1599782400000,"release_date":1332940427000,"release_status":"INACTIVE","supported_languages":["EN","FR","DE","IT","PT"],"worldwide_release_date":1332806400000,"store_removal_date":1607990400000,"cohort_id":null,"worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":1000},"category_rankings":{"app_id":504597178,"country":"FR","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":null,"top_grossing":null,"top_paid":null}}}