{"game_intel_data":{},"featured_reviews":[{"content":"I wanted 4 tickets and it was more to buy 4 that buy 2 then go back and get the other 2.  I purchased the 1st 2 then went back to get the 2nd two and it seemed like I had purchased then at the last minute it declined.   So I did again and the same thing but now the price was higher, declined, 3rd time price even higher, declined.  It also forced me to purchase ticket insurance for an extra $88+\\-.  Stopped trying last night and went back this morning and was sole to get the adjacent 2 seats but it again wouldn’t process unless I purchased the extra $88 worth of ticket insurance.  I’d like to say this was the first time this something like this happened but I had an even worse experienceat the NCAA championship game, causing me to miss the first 10 minutes, even though I spent the hour leading up to the game standing with the head Ticketmaster lady on site (Lucus Oil Stadium.  The Ticketmaster lady had me use 4 different credit cards, all looked like a purchase was made then the phone spooled for 5-10 min only to decline, had wife, daughter, son in law on the phone trying, finally after the game started the nice lady with Ticketmaster said “I shouldn’t tell you this but it is a problem on our side, try stub hub, which I did and got right in, just much worse seats.  I really don’t like Ticketmaster and think it is a fraudulent app but they seem to have a control over the market.  I welcome anyone to comment and share similar experiences because this is not right.","version":"273.3","date":"2026-07-14T00:00:00Z","rating":1,"app_id":500003565,"username":"ivo. hoj o o h. jicc","title":"Frustrating site to use","country":"US","tags":["payment","performance_and_bugs","pricing","customer_support"],"review_id":14302239703},{"content":"I don’t ever leave a review but after this altercation I’m not using Tm again. In the early general admission I bought 3 tickets (1 on accident) but didn’t mind because I could resell it. There was a “seating change” and now 2 months after buying the tickets obviously the tickets price has increased and more. The 2 tickets I bought were “voided” and I got refunded but the extra ticket was moved close to the stage, instead of moving the 2 I actually needed? I needed the 2 tickets instead of the 1. It wants to refund what I paid (150) for BOTH SEATS, and now when I ask to get 2 seats together now it refunded saying I’ll have to trade in the extra ticket that was closer for the same price and also pay extra money to get another ticket?? Basically I’m paying 180 for 1 TICKET after only receiving 150 for 2 tickets and similar seating. No incentive, no extra help, just straight forward “we can move your seat to somewhere with the same value, and you’ll have to cover the rest for the extra ticket” so now my girlfriend doesn’t have a chance of going with how much the ticket prices have increased. Instead of moving my seats, it refunds me to make sure I pay more. Terrible app. Basically the extra ticket got a closer seat and anywhere else I want to move I’ll have to pay more and I got refunded around 150 for 2 tickets but now getting similar seating for STANDARD admission not even Resell, it’s going to be 350+ genuinely just want to make the most money from me. Worst assistance ever","version":"273.1","date":"2026-05-17T00:00:00Z","rating":1,"app_id":500003565,"username":"Branidklmao","title":"Tickets","country":"US","tags":["customer_support","pricing","monetization"],"review_id":14072816352},{"content":"By far the worst customer service experience of my life. I had my account hacked and two sets (4 tickets total) fraudulently transferred out of my account. I notified Ticket Master immediately, within 15 minutes of it happening, and began what has now been a 2 month process of trying to get my tickets returned or refunded.\n\nThe most concerning part of all of this is when they were stolen out of my account via transfer, Ticket Master allowed them to be listed for resale (even after I reported them stolen). I was forced to buy new tickets because their fraud department never returned my calls or emails. That means Ticket Master profited off of my original processing fee, the stolen ticket processing fees (my original seats were evidently resold) and the processing fees for my new seats I had to buy. Ticket Master benefits off of stolen tickets, and this is why I think they care so little about returning tickets when their app is hacked.\n\nIf your tickets get stolen, good luck. I would plan on buying new ones or being on the phone for at least a few hours a day, every day, spam calling the fraud department. If your lucky enough to reach someone, plan on explaining your entire situation from start to finish with each new person. No one seems to know what’s going on, every new person is unaware of any previous conversation. Absolutely horrible. Use a different ticketing site if possible.","version":"257.0","date":"2024-10-30T00:00:00Z","rating":1,"app_id":500003565,"username":"EddieBennett","title":"Buyers beware. 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