{"game_intel_data":{},"featured_reviews":[{"content":"I don’t ever leave a review but after this altercation I’m not using Tm again. In the early general admission I bought 3 tickets (1 on accident) but didn’t mind because I could resell it. There was a “seating change” and now 2 months after buying the tickets obviously the tickets price has increased and more. The 2 tickets I bought were “voided” and I got refunded but the extra ticket was moved close to the stage, instead of moving the 2 I actually needed? I needed the 2 tickets instead of the 1. It wants to refund what I paid (150) for BOTH SEATS, and now when I ask to get 2 seats together now it refunded saying I’ll have to trade in the extra ticket that was closer for the same price and also pay extra money to get another ticket?? Basically I’m paying 180 for 1 TICKET after only receiving 150 for 2 tickets and similar seating. No incentive, no extra help, just straight forward “we can move your seat to somewhere with the same value, and you’ll have to cover the rest for the extra ticket” so now my girlfriend doesn’t have a chance of going with how much the ticket prices have increased. Instead of moving my seats, it refunds me to make sure I pay more. Terrible app. Basically the extra ticket got a closer seat and anywhere else I want to move I’ll have to pay more and I got refunded around 150 for 2 tickets but now getting similar seating for STANDARD admission not even Resell, it’s going to be 350+ genuinely just want to make the most money from me. Worst assistance ever","version":"273.1","date":"2026-05-17T00:00:00Z","rating":1,"app_id":500003565,"username":"Branidklmao","title":"Tickets","country":"US","tags":["customer_support","pricing","monetization"],"review_id":14072816352},{"content":"By far the worst customer service experience of my life. I had my account hacked and two sets (4 tickets total) fraudulently transferred out of my account. I notified Ticket Master immediately, within 15 minutes of it happening, and began what has now been a 2 month process of trying to get my tickets returned or refunded.\n\nThe most concerning part of all of this is when they were stolen out of my account via transfer, Ticket Master allowed them to be listed for resale (even after I reported them stolen). I was forced to buy new tickets because their fraud department never returned my calls or emails. That means Ticket Master profited off of my original processing fee, the stolen ticket processing fees (my original seats were evidently resold) and the processing fees for my new seats I had to buy. Ticket Master benefits off of stolen tickets, and this is why I think they care so little about returning tickets when their app is hacked.\n\nIf your tickets get stolen, good luck. I would plan on buying new ones or being on the phone for at least a few hours a day, every day, spam calling the fraud department. If your lucky enough to reach someone, plan on explaining your entire situation from start to finish with each new person. No one seems to know what’s going on, every new person is unaware of any previous conversation. Absolutely horrible. Use a different ticketing site if possible.","version":"257.0","date":"2024-10-30T00:00:00Z","rating":1,"app_id":500003565,"username":"EddieBennett","title":"Buyers beware. If your account is hacked you will have to buy new tickets.","country":"US","tags":["service","notifications","user_data_and_privacy","monetization"],"review_id":11892899992},{"content":"Ticketmaster is a scam.  I bought a set of tickets to 3 separate college football games this year.  I ended up selling the set of tickets to the Auburn game on November 7.  They said they were going to deposit the proceeds to a debit card ending in 3240.  I have no idea what card that is.  So, I went online to my account and added an account to have an account for Ticketmaster to deposit the $136.  They are supposed to add 2 small deposits under a dollar for verification purposes.  Then I was supposed to go back in and verify the two deposits in my Ticketmaster account.  The 2 small deposits never showed  up. So, I tried again. And Again.  Never got the deposits.  So, I tried to call them.  They do not accept calls.  So, I emailed them. Got a generic response telling me about the deposit verification.  So, I tried to live chat with them.  Got the same email. So, I responded to their email.  Emailed them again.  They are crooks and care nothing about their customers.  They don't try to resolve the problem, they just send out generic messages.  It is a cop out.  It does not absolve them from their responsibility to resolve the issue.  Whatever, it takes.  Do not use them.  I will not use their service again and will tell everyone I meet that they are crooks.  They have had my money since November 7 and have made no attempts to resolve the issue.  I am at a place in my life where I make a good deal of money  and go to a lot of events.  However, I will never use Ticketmaster.","version":"230.1","date":"2021-12-28T00:00:00Z","rating":1,"app_id":500003565,"username":"Rogerdodger1","title":"Ticketmaster is a 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