{"game_intel_data":{},"featured_reviews":[{"content":"I hit up the amaysim team around 1010 on a Saturday, due to my own error my account had gone unpaid.\n\nI explained that I will pay in five days time and understand my service will remain suspended until I pay - I just pleaded to keep my sign up promo of 50% off for first six months, with two months to go - the primary reason I am a very satisfied amaysim customer.\n\nAnne kindly explained she has raised the issue with their financial team and I should hear from them today.\n\n\nHaving worked in telco since the turn of the century I was a little dubious that this may occur as it is a Saturday on a long weekend so I queried that - she assured me I would receive contact by phone or email before the day is out.\n\nMy NBN FTTC 100 was reconnected at 1046 - I just got an app notification to say that it was back online.\n\nTelstra couldn&#39;t do that on a quiet Wednesday afternoon in winter.\n\nI did receive an email a few hours later explaining this had been done at no charge for October as a one off gesture, not to be repeated.\n\nI have just recommitted to Amaysim for the upcoming fibre upgrades \n\n800 meg a second \nHilarious \n\nNice work team","version":"4.7.2","date":"2025-10-04T00:00:00Z","rating":5,"app_id":479119656,"username":"Barry Tolerated","title":"Pure Class","country":"AU","tags":["customer_support","service","notifications"],"review_id":13221224857},{"content":"I am writing this review after wasting 3 full hours of my life just trying to activate an amaysim SIM card bought from Coles. The end result? Total frustration and absolutely nothing working.\nThe system and app of this network are an absolute joke. The app constantly throws authorization errors, loops endlessly, and crashes. When you switch to the website, the interface is completely messy, and they purposely hide essential features to make it difficult for users.\nThe most infuriating part is that when something goes wrong, you are completely stranded because this company has ZERO customer support. They have no physical stores, the hotline keeps you on hold forever, and the Live Chat button on both the web and the app is hidden so well it feels like a prank. A major telco in Australia operating with this level of irresponsibility and unprofessionalism toward a new customer is completely unacceptable.\nIn short, if you are thinking about buying an amaysim SIM card, stop right there. Don&#39;t be fooled by their cheap promos. The hassle, broken system, and non-existent customer service will only waste your time and leave you furious.\nAn utterly terrible experience. I am throwing this SIM straight into the bin and moving to another network immediately!","version":"4.15.0","date":"2026-07-15T00:00:00Z","rating":1,"app_id":479119656,"username":"Sophie 1234tyuu","title":"ABSOLUTELY HORRIBLE EXPERIENCE - AVOID AMAYSIM IF YOU DON'T WANT TO WASTE YOUR TIME!","country":"AU","tags":["performance_and_bugs","login","customer_support"],"review_id":14305839520},{"content":"I’ve been an amaysim customer for over a year. I’ve not experienced such difficulty with any other caller carrier I’ve been a customer of in the 20+ years I’ve had a mobile phone. Being able to recharge your phone without internet or data would be my first suggestion as it becomes extremely convoluted for prepaid customers! In saying that, being on a prepaid plan, money comes out of my bank account to recharge days before the inclusion dates ie 28 days that the service includes. Also, I have experienced fraud, locked my bank card which limits direct debits yet amaysim can still extract money but I default on other payments - it doesn’t make sense! Presently, the amaysim app says I’m not registered but deducted money from my account on the 6th of February and it’s the 17th of February today! Again, doesn’t make sense! The stress and angst produced by such things when we live in a digital/online world is crippling when it affects personal security and confidence in operating online has been detrimental to my overall health and chews up an unnecessary amount of time, energy and stress! Other than that, good value for money if it was indeed as simple to do or be a customer of Amaysim.","version":"3.29.0","date":"2023-02-16T00:00:00Z","rating":2,"app_id":479119656,"username":"They call me Vonn","title":"Not the best","country":"AU","tags":["accessibility","user_data_and_privacy"],"review_id":9624816221}],"related_apps":[{"app_id":503716230,"app_view_url":"/ios/au/optus-mobile/app/my-optus/503716230/","country":"AU","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/2d/ce/63/2dce63e5-e414-894a-2d30-f068058fbd22/AppIcon-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"My Optus","os":"ios","price":{"currency":"AUD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":330227157,"publisher_name":"Optus 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