{"game_intel_data":{},"featured_reviews":[{"content":"I appreciate the App, but if a Product Owner or UX designer is reading this, there are three quirks I would like to highlight:\n1. When searching for a provider the keyboard changes or disappears twice while completing a typical provider number - this is a bug\n2. You have to view the right person in a family before clicking submit claim - I made this mistake a couple of times in the beginning, wasting time creating a claim for the wrong person - maybe clearly show who the claim process is for and offer the user a choice to change at the start of the process\n3. The claim steps call the user’s attention to the bottom of the page, but next is top right - I’m always slowed down after claiming many times!","version":"5.2.0","date":"2025-01-22T00:00:00Z","rating":4,"app_id":475542225,"username":"Hanz RSA","title":"Small bugs but makes life a lot easier","country":"AU","tags":["performance_and_bugs","social_and_community"],"review_id":12213816014},{"content":"I was with Phoenix Health for many years and perhaps I was spoiled by their app, but after switching to Bupa I am shocked at how difficult and tedious it is to submit an extras claim. \n\nFor example, when asked to choose which extra you’re claiming for, the list presented isn’t even in alphabetical order. A recent updated placed most of the extras in order, but for some reason a handful still just appear in random spots. \n\nEvery time I’ve had to change the date an item was paid for out of pocket, the scrolling function glitches and settles on one date before/after where I stopped the scroll. I thought perhaps it was user error the first couple of times, but even with careful movement, it always shows up in the main claim screen incorrectly by 1 day. \n\nPharmacy claims are a beast unto themselves. Each medication must be searched for, and you are then presented with every single brand option for that medication. I work in healthcare so the slight variances are easy for me to spot, but this would be confusing for the lay person. Frustratingly, the app doesn’t remember medications you’ve previously claimed - thought it will remember your pharmacy - which is baffling as many people take a non-PBS medication regularly. \n\nIt wouldn’t be hard for BUPA to make small changes to improve usability of their app, but I can hardly see that as being a priority. For me personally, the frustrations from using their app have been enough to send me looking for health cover elsewhere after less than 6 months with BUPA.","version":"5.5.2","date":"2025-06-30T00:00:00Z","rating":2,"app_id":475542225,"username":"darkstormchaser","title":"Needlessly complicated","country":"AU","tags":["design","performance_and_bugs","feature_requests","service"],"review_id":12833723913},{"content":"I hardly ever write reviews but feel compelled to warn others about this ridiculous App. This is probably the most USELESS App I’ve ever used. I changed our hospital cover in February and as of today, June 6th, it is still NOT updated in the App. I’ve deleted and redownloaded the App multiple times and still shows our old medical cover. You CANNOT start a claim via the App, in fact the App doesn’t even show ANY recent claims or ANY completed claims for that matter for any years. Do yourself a favour and do NOT even bother using this App. Just use your browser and log in to the website which shows your actual Hospital/Extra’s cover AND you can actually submit a claim online. We pay over $600 a month for our hospital and extra’s cover which is over $7K a year, just from us alone you’d have enough $$ to pay a professional to design an App that ACTUALLY WORKS!! I’m seriously considering changing providers because if Bupa can’t even design an App that can be viewed or used successfully what’s the point in having an App at all..?? 😤🤬","version":"4.10.0","date":"2024-06-06T00:00:00Z","rating":1,"app_id":475542225,"username":"Chars6","title":"Absolutely USELESS 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