{"game_intel_data":{},"featured_reviews":[{"content":"If you are changing, updating, or refreshing your app and the change will require customers of yours to upload, you should tell them in advance . \nI am increasingly dismayed with the business and personal services of Lloyds and can’t believe how incompetent your adoption of technology has been .. if you are trying to compete with the digital banks you have to be at least as good as them. \nAlternatively if you are trying to differentiate yourselves from the digital banks then you need to offer customer service. Customer service as a minimum means you have to have a method of your customers contacting you … not a minimum of 20 minutes of waiting for someone to answer the phone and tell you they can’t help, to then be transferred to 3 different call operatives and to be told that the answer is to go to the nearest bank a 7 mile drive away between limited opening hours .. to get to the bank and be told people are going in every day with the same simple digital challenge. And by the way, I run an IT company and I don’t appreciate it when your call centres start with the assumption that it’s a user error, an inability to use IT, a not understanding mobile apps, or even worse suggesting I don’t know how to download a pdf when in fact the issue which took weeks and hours of my valuable time to resolve when the issue is internal to your banks ability to use technology, let alone understand customer service ..","version":"145.02","date":"2024-09-23T00:00:00Z","rating":1,"app_id":469964520,"username":"Experiences Ease","title":"Unbelievably rubbish","country":"GB","tags":["performance_and_bugs","service","accessibility","feature_requests"],"review_id":11755181016},{"content":"After upgrading my iPhone (you “lose” ALL your Credit/Debit Cards in the 🍏Apple Wallet in which I have over 20 Cards)… I set about adding them all back… All went well until I got to my two Lloyds Credit Cards… they WILL NOT go in… they throw up an error message “Card Not Added… Contact your card issuer”. The Lloyds Debit Card went in successfully. I have spent the last two weeks talking to various Departments in Lloyds (including the “Fraud Team”) trying to get these two Mastercard Credit Cards into my 🍏Apple Wallet… no joy. They have even DELETED the two Cards I had (which were in my old iPhone OK) and I have received two NEW Cards (with new numbers/expiry/security CVC codes) BUT THEY DON’T WORK EITHER!!! The “Fraud Team” have CONFIRMED that there is NO “Fraud Block/Alert” against these two Cards. After many hours over two weeks spent talking to them on multiple calls/call backs I now have to wait (up to SIX WEEKS!) for a Call from a “higher authority” (part of the “Fraud Team” I believe)… to try and get this resolved. Now, OK, NOT having your Cards available in your 🍏Apple Wallet isn’t “The End of the World” BUT I am a fastidious sort of chap and I WANT my 🍏Apple Pay ALL WORKING AS IT SHOULD (as it did on my previous iPhone…) So, I am now waiting for the Call Back… NOT IMPRESSED AT ALL !!! 😤","version":"145.02","date":"2024-09-05T00:00:00Z","rating":1,"app_id":469964520,"username":"Crouchtrader","title":"Cannot add my 2 Credit Cards into to my 🍏Apple Wallet","country":"GB","tags":["performance_and_bugs","cross_platform_consistency","notifications","payment","user_data_and_privacy"],"review_id":11690169204},{"content":"Who was this angry person of 5 years ago I’m sure it’s not me! Wow it’s taken a long time but Lloyds do at last seem to be getting onboard with improving the UX and interface. I can now clearly see the ‘continue’ button at the bottom of the screen. Logging off is fine and thankfully all seems to be working as one might expect. Well done and one more star for you.\n\nThe Lloyds banking app is obviously designed by a team who don’t have to use it as customers, otherwise some of the really annoying niggles would, hopefully, be ironed out. Why is it so difficult to log off? The Log-off button moves around with iterations of the app like a cockroach scuttling out of the light. Put it in a top corner on all screens. When paying bills online on an iPad it’s almost impossible to hit the continue button at the bottom of the screen as this is hidden by the rest of the interface controls. Just move it up a few points so it’s clear and separate. I’ve just nearly paid a bill twice. I don’t want to see ‘ads’ however cloaked when I log on I just want to to to my account, not but a financial product. I’ll let you know if I do. This could be so much better. It’s brilliant that we can all access our money safely (I hope) online, pay bills, scan cheques etc but just a simple it of interface design and UX would really improve things, it’s not difficult it’s just moving a few pixels about. Come on Lloyds or I’ll sell my few shares in you! At 50p a go probably tells you enough about the business.","version":"143.01","date":"2024-07-29T00:00:00Z","rating":4,"app_id":469964520,"username":"scoobsoriginal","title":"Getting Better…","country":"GB","tags":["advertisements","cross_platform_consistency","monetization","performance_and_bugs"],"review_id":11548484977}],"related_apps":[{"app_id":1052238659,"app_view_url":"/ios/gb/monzo-bank-limited/app/monzo-bank-mobile-banking/1052238659/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/13/20/51/13205133-a294-fd6c-8853-c71388800c68/AppIconProd-0-0-1x_U007ephone-0-1-0-0-sRGB-85-220.png/150x150bb.jpg","name":"Monzo Bank - Mobile Banking","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":995273047,"publisher_name":"Monzo Bank 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Join our 10 million App users – get the app and get started.<br><br>Seeing your balance, paying a bill or checking your transactions are just the start. Here’s some of the great stuff we’ve got going on in the App.<br><br>SPEND? SAVE? BORROW? INSURE? INVEST? APPLY IN THE APP TODAY<br>-\tNot yet banking with us? Don’t worry – download the App, it’s the quickest and easiest way to apply for a bank account with us.<br>-\tYou can share documents with us in real-time using your built-in camera to complete your application quickly.<br><br>TAKE CONTROL OF YOUR EVERYDAY SPENDING<br>-\tEver fallen into the subscription trap after that free trial? See, block and cancel subscriptions anytime.<br>-\tNeed to settle up or transfer money fast? With Faster Payments you can sort it in quick time.<br>-\tSplitting the bill? Friend forgot their card? Request and receive money you’re owed from family and friends using ‘Request a Payment’.<br>-\tGet support all day and night, every day. <br><br>STAY IN THE KNOW WITH REAL TIME INSIGHTS<br>-\tKnow what’s going on with your money in real-time, with upcoming payments and instant notifications when money’s coming in and going out.<br>-\tWondering where your money goes? See where you’re spending and where you might be able to save, with Spending Insights.<br><br>MAKE YOUR MONEY WORK HARDER FOR YOU<br>-\tEnjoy a cheeky bargain or three with Everyday Offers. Earn cashback of up to 15% from a range of retailers with our current accounts and credit cards.<br>-\tTurn your pennies to pounds – using ‘Save the Change’. We’ll round up your debit card spend to the nearest pound and move it into a chosen savings account with us. <br>-\tKeep track of your credit score for free, with helpful tips and tools to improve it.<br><br>KEEPING YOU AND YOUR MONEY SAFE<br>-\tUse your fingerprint or face to login - it’s the fastest and most secure way to bank.<br>-\tWhether your card is lost, stolen or turned into a chew toy, you can relax knowing you can freeze it, unfreeze it or order a new one in seconds.<br>-\tWith the latest security tech we keep your money safe and stop those pesky hackers in their tracks.<br>-\tYour eligible deposits with Lloyds are protected up to £85,000 by the Financial Services Compensation Scheme. Find out more at lloydsbank.com/FSCS<br><br>LEAVE US A REVIEW ABOUT OUR APP<br>We’re always ready to listen and make things better for you.<br><br>Lloyds and Lloyds Bank are trading names of Lloyds Bank Plc (registered in England and Wales (no. 2065), registered office: 25 Gresham Street, London EC2V 7HN). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.<br><br>The app is available to customers with a UK personal bank account and valid registered phone number.<br> <br>LEGAL INFORMATION<br>This app is designed and intended for Lloyds UK customers to access and service UK personal products, and for customers of Lloyds Bank Corporate Markets plc, using the business names Lloyds Bank International and Lloyds Bank International Private Banking, to access and service personal products held in Jersey, Guernsey and the Isle of Man. It should only be downloaded for this purpose.<br><br>While the app can be downloaded from App Stores outside the UK, this does not mean we are inviting, offering or recommending you engage in any transactions or establish a customer relationship with Lloyds or Lloyds Bank Corporate Markets plc.<br><br>Any confirmation that our product or service complies with European Union law is made to Apple to meet this legal requirement. This does not imply any representation, warranty, or statement to you and should not be relied upon for entering into any contract.","app_summary":"'Lloyds Mobile Banking', published by a United Kingdom-based company. The app was last updated on 21 May 2026. Released in United Kingdom on 10 October 2011 and globally on 04 May 2016. 'Lloyds Mobile Banking' belongs to the 'Finance' category maintaining a content rating of '4+'. 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