{"game_intel_data":{},"featured_reviews":[{"content":"I’m completely dissatisfied with your processes at Medibank\nYou have so few face-to-face officers in Victoria you create an issue for me to claim online for a Compounding medicine. When I post the claim on it  - the only method you allow me to claim through -you refuse the  the claim even though you’ve paid it before and the email you sent to gives no reason why. \nI then ring your call Centre speak to Sam who tells me the reason why it wasn’t accepted with my name was not on the invoice we agreed I would ask for the invoice to be redone with a Details would have to post it all again - however I had taken a photo of that invoice before I posted it to you and my name and address is clearly on that invoice so then I Callback again and get an option to get a Callback or chat online - I waited over 20 minutes to talk to Sam who gave me the incorrect information so I opted to do the chat online - once again I met someone who said my name was not on the invoice I sent them a picture and said yes it is they said we need to know what it’s generic name is. It’s like what are you talking about? HHRT how would I know what it’s generic name is? No one would answer that question when I ask them. I asked to be escalated to a supervisor. YNA comes onto the chat and says my name is not on the invoice. It’s like how many people cannot read. Finally, after quite a bit of two and throwing YNA got the claim paid. You have just about tipped me over the edge with this complete incompetence. I do not need this aggravation in my life. I pay my money. I do all the things right but you have a system that does not work properly and it is not use a friendly. I am completely dissatisfied. You should be ashamed of yourself to make it’s so difficult to get the claiming done - I expect someone to reply","version":"","date":"2026-06-22T00:00:00Z","rating":5,"app_id":465576269,"username":"Wah Jing","title":"Very unsatisfactory service","country":"AU","tags":["customer_support","service","error_handling_and_messages"],"review_id":14211734092},{"content":"My name is Kelly Nichols and I have the absolute top cover with Medibank Private health insurance and extremely satisfied with the benefits that I receive when it comes to my health. I only have one concern and that is not this year but last year I got optical glasses and I got two pairs and one was for nearsighted and one was for farsighted and I did not have to pay any gap and I got the glasses completely free now this year I got multifocal glasses and just the one pair and I believe the glasses themselves cost $299 and I also got the transition lens so that when I go outside it turns into sunglasses but I ended up paying $300 out of pocket so I’m not sure why last year I had absolutely no out-of-pocket fee and this year I had to pay a whopping $300. I’m just confused so if you could explain that to me, I would appreciate it. Kind regards Kelly Nichols.","version":"7.11","date":"2024-06-06T00:00:00Z","rating":5,"app_id":465576269,"username":"Kelzeon789","title":"Just fantastic a wonderful private health insurance company","country":"AU","tags":["accessibility","feature_requests","monetization","performance_and_bugs"],"review_id":11351602961},{"content":"Love the app. I just wish we could add activities such as steps we did etc within the app itself. Having to do it within the Health app of our phone so that the Medibank app gets it’s info from there is a bunch of extra steps that could be avoided if it went back to how it used to be.\n\nIs there anyway we can use a pin or face recognition to log into this app? I hate having to put my password in every time. \n\nEdit: Received an email with how to activate pin / facial recognition. I’ll past the answer here just in case anyone else didn’t realise it was something that can be turned on within settings. thank you for reaching out to Medibank. You can certainly use a PIN or face recognition to log into the app. You will need to first ensure it&#39;s activated within the settings on your phone to use this. Then, in the My Medibank app, head to Me &gt; Setting cog at the top right &gt; Activate the Device Authentication option. It will then use the setting that is set on your phone to log in.","version":"8.6","date":"2024-12-06T00:00:00Z","rating":4,"app_id":465576269,"username":"yarsmine","title":"Logging in with pin or face 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If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.","app_summary":"'My Medibank', published by a Australia-based company. The app was last updated on 15 October 2026. Released in Australia on 30 September 2011 and globally on 30 September 2011. 'My Medibank' belongs to the 'Health & Fitness' category maintaining a content rating of '16+'. In Australia, 'My Medibank' ranked 7th on the 'Top Free iPad Apps' chart and 20th on the 'Top Free iPhone Apps' chart in the 'Health & Fitness' category. Last month's estimates were 20k downloads. The app is available in Australia, China, and Hong Kong but not being advertised actively. 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