{"game_intel_data":{},"featured_reviews":[{"content":"My name is Kelly Nichols and I have the absolute top cover with Medibank Private health insurance and extremely satisfied with the benefits that I receive when it comes to my health. I only have one concern and that is not this year but last year I got optical glasses and I got two pairs and one was for nearsighted and one was for farsighted and I did not have to pay any gap and I got the glasses completely free now this year I got multifocal glasses and just the one pair and I believe the glasses themselves cost $299 and I also got the transition lens so that when I go outside it turns into sunglasses but I ended up paying $300 out of pocket so I’m not sure why last year I had absolutely no out-of-pocket fee and this year I had to pay a whopping $300. I’m just confused so if you could explain that to me, I would appreciate it. Kind regards Kelly Nichols.","version":"7.11","date":"2024-06-06T00:00:00Z","rating":5,"app_id":465576269,"username":"Kelzeon789","title":"Just fantastic a wonderful private health insurance company","country":"AU","tags":["accessibility","feature_requests","monetization","performance_and_bugs"],"review_id":11351602961},{"content":"Love the app. I just wish we could add activities such as steps we did etc within the app itself. Having to do it within the Health app of our phone so that the Medibank app gets it’s info from there is a bunch of extra steps that could be avoided if it went back to how it used to be.\n\nIs there anyway we can use a pin or face recognition to log into this app? I hate having to put my password in every time. \n\nEdit: Received an email with how to activate pin / facial recognition. I’ll past the answer here just in case anyone else didn’t realise it was something that can be turned on within settings. thank you for reaching out to Medibank. You can certainly use a PIN or face recognition to log into the app. You will need to first ensure it&#39;s activated within the settings on your phone to use this. Then, in the My Medibank app, head to Me &gt; Setting cog at the top right &gt; Activate the Device Authentication option. It will then use the setting that is set on your phone to log in.","version":"8.6","date":"2024-12-06T00:00:00Z","rating":4,"app_id":465576269,"username":"yarsmine","title":"Logging in with pin or face recognition","country":"AU","tags":["feature_requests","login"],"review_id":12030347268},{"content":"Today I rang to speak to an operator. I had changed my password a couple weeks ago, however I could not log into my online account. In frustration with myself I rang Medibank. Unfortunately my sound was turned down on my phone and I did not quite hear the young lady’s name. The young Lady went beyond with her service to help resolve my issue. A very long phone call. The young Lady was contacting your IT area to see what they could do. Unfortunately the call disconnected. As I was driving I could not ring back & was going to a Dr’s appointment. Tonight I tried again to log in and with great success achieved my goal. I would like if somehow the young Lady can be identified and my sincere pleasure and thanks passed onto her for her assistance. I am sure many Staff could learn from her Customer Service.\nA very happy Member\nCheryl Clark 😊😊","version":"7.1.1","date":"2022-12-16T00:00:00Z","rating":5,"app_id":465576269,"username":"Cheryl1969","title":"Excellent 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If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.","app_summary":"'My Medibank', published by a Australia-based company. The app was last updated on 09 April 2026. Released in Australia on 30 September 2011 and globally on 30 September 2011. 'My Medibank' belongs to the 'Health & Fitness' category maintaining a content rating of '15+'. In Australia, 'My Medibank' ranked 36th on the 'Top Free iPad Apps' chart and 21st on the 'Top Free iPhone Apps' chart in the 'Health & Fitness' category. Last month's estimates were 20k downloads. The app is available in Australia, China, and Hong Kong but not being advertised actively. 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