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WE have complained numerous times but the central customer service is exactly like the app—Sluggish, poorly responsive...","version":"8.2.5","date":"2018-01-27T00:00:00Z","rating":1,"app_id":431082482,"username":"koguma7","title":"A Truly Terrible App","country":"US","tags":["service","performance_and_bugs"],"review_id":2131284522},{"content":"This app is useless, even more so after ROGERS changed the user interface. What complete garbage and a waste of money! The app takes forever to load, randomly kicks you out, and doesn’t work at all at times. I rather have the old layout of the app than the new version. It is a nightmare! 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Rogers Smart Home Monitoring customers can use this application to securely view and control their system anytime, anywhere on a smartphone or tablet.<br> <br>With Rogers Smart Home Monitoring, you can*<br>•\tControl and secure your smart home from anywhere – use just one app to manage your choice of devices<br>•\tStay in the know – watch live video from cameras; get instant alerts when doors or windows are opened<br>•\tSave on energy usage and costs – set automated rules and routines to manage lighting and heating<br>•\tHelp protect your home and loved ones – monitor for alarms, smoke, carbon monoxide or water leaks<br>•\tRelax with hassle-free installation and 24/7 support<br>•\tCustomize your solution – add devices as your needs grow<br><br>Getting Started:<br>•\tDownload and install the Rogers Smart Home Monitoring app on your smartphone or tablet<br>•\tLaunch the app and sign in using your MyRogers username and password<br>•\tSelect \"Remember me\" for even faster sign-in next time <br><br>Requirements:<br>•\tRogers Smart Home Monitoring subscription<br>•\tMyRogers username and password to access the app <br><br>For more information see: rogers.com/smarthome<br><br>*App functionality will depend on compatible hardware and subscribed package and features","app_summary":"'Rogers Smart Home Monitoring', published by a Canada-based company. 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