{"game_intel_data":{},"featured_reviews":[{"content":"Always available \nAlways helping you, and always doing the best they can to Make you feel at home wherever you are","version":"7.91","date":"2023-03-17T00:00:00Z","rating":5,"app_id":424006807,"username":"Poleg Hilel","title":"Elal Definitely Makes you feel at home wherever you are","country":"IL","tags":[],"review_id":9722026789},{"content":"1. Missing fingerprint reader for log in\n2. When I log in, why is the navigation impossible? \n3. If it knows it’s me, why doesn’t it show me a list of all my upcoming flights? Why do I need to enter flight number?\n3. Where did the screen with all my mileage points disappear? \n4. Where can I see my ElAl status?\n5. Where is the personalization aspect in the app?\n6. WHY does it remember me when I close and open the app, what about authentication???\n7. Is there a product manager here? Download Turkish/British/Lufthansa/KLM/any flight company app and see how they’ve built it and the necessary screens needed. \n8. Are you serious? Why do I need navigation or integration to maps to get to the airport? Whyyyyyy???\n9. Want a six, seven, eight, twenty star experience? Ok, personalization is the game, I’m a platinum member, offer me platinum offers? Make my time worthwhile, let me believe my platinum is actually worth anything, at least in the digital world...\n10. Let’s take it a step further, connect the app to your accommodation engine, let me know WHERE my suitcase is in the flow after check in or when I wait. \n11. More? If a flight is delayed, send me an alert, better yet, send the alert before the boarding time and not 15 minutes after. Use predictive analytics, if a flight will be delayed. Improve customer experience. \n12. Don’t forget to add the fingerprint authentication and bring back my membership screen with ALL the necessary details. \n\nThanks","version":"5.0","date":"2018-12-02T00:00:00Z","rating":1,"app_id":424006807,"username":"Taldo84","title":"Why can’t it be like other flight apps?!","country":"IL","tags":["accessibility","feature_requests","login","notifications","performance_and_bugs"],"review_id":3486119743},{"content":"If I could give El Al zero stars, I would. This airline is an absolute disgrace. From the moment I booked my flight, the level of incompetence and indifference was beyond belief. The staff are rude, unhelpful, and seem to have no understanding of customer service. Delays? Of course. Poor communication? Absolutely. Complete disregard for passengers? Without a doubt.\n\nThe in-flight experience was a nightmare—uncomfortable seats, indifferent crew, and a level of disorganization that made the entire journey unbearable. And don’t even get me started on baggage handling—it’s as if they go out of their way to make things as difficult as possible.\n\nEl Al is a national embarrassment. If this is the best they can do, they might as well shut down. 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