{"game_intel_data":{},"featured_reviews":[{"content":"We’ve been longtime ScreenConnect customers and its limitations on IOS in the past were excusable. Now that IOS can support mouse input natively, there is no excuse not to allow a native mouse mode. Additionally, keyboards attached to an iPad are not auto detected and you are forced to press the mouse icon every time you need to type something. Something is wrong with this scenario, as well as the dev excuses about an IOS limitation in similar review responses. Other apps work perfectly fine and support physical keyboard and mouse just fine. One app I can point out that works exceptionally well is the Splashtop Business app and I’m sure regular Splashtop works just fine too. We use Splashtop as a backup to ConnectWise Control so the dev should take note that they should really put some time into figuring this out. We like Splashtop a lot and I’d hate to make the full switch sometime in the future because they can’t get IOS input device support figured out. Our Splashtop Business account rep has already offered us a sweet deal to switch but we’re holding tight to see if ConnectWise can get this sorted in a reasonable amount of time. Splashtop Business isn’t a perfect solution either; however, they are light years better on IOS.","version":"2019.4.25219.0","date":"2020-01-06T00:00:00Z","rating":2,"app_id":423995707,"username":"Binarydreams","title":"Behind other apps on IOS","country":"US","tags":["cross_platform_consistency","feature_requests"],"review_id":5367014088},{"content":"I felt the need to update my review to remind folks that all remote support apps have the potential to be abused. TeamViewer, GoToMyPC, AnyDesk, LogMeIn, all have the same potential for being abused.\n\nIf someone solicits you to fix your PC that you didn’t explicitly ask for, ignore or block them. \n\nMy original review still stands. This app is terribly inefficient, has horrible display rendering and screen size management, missing basic features like file transfer. Which all makes sense for an app that hasn’t been updated in over 4 years.\n\nWe pay just under $1,000 a year for two user licenses and can’t even get a decent mobile app. My company is extremely disappointed and searching for alternatives.\n\n===Original Review===\nThis app is pretty bad. They haven’t updated it in years and it’s sorely lacking in features. No keyboard or mouse support, no file transfer support, the screen still doesn’t scale correctly and at times the keyboard can overlap your viewable space. Just really bad all around.\n\nEdit: August 2024\nStill the same problems as above. Come on guys, at least have someone respond to all the erroneous scam reports. Explain to your laymen users what&#39;s happening.\n\nAs I said above, you&#39;ve abandoned this app and I&#39;m not sure we need to be paying such high premiums for our SC subscription when there are better alternatives available now. \n\nI&#39;m asking, as a long time customer, for you to please make me want to stay with you guys.","version":"2019.5.26289.0","date":"2024-12-08T00:00:00Z","rating":2,"app_id":423995707,"username":"TrueLuck3","title":"This is not a scam app, just neglected by ConnectWise.","country":"US","tags":["performance_and_bugs","service","cross_platform_consistency","feature_requests","monetization"],"review_id":12040426896},{"content":"This app is horrible! We have been asking for YEARS to have the IOS support fixed and NOTHING! You can’t even type with a physical keyboard on your IPAD with this app and the mouse support is barely useable. I spend about $750 a month to use this app with over 30 techs and the only reason I don’t cancel my subscription and go to another app is because the remote access speed is faster than anything out there for international support. Otherwise, I would have cancelled years ago. As soon as I can find a remote app with the same speed and features, I am going to migrate off this app. I am done hearing the years of excuses as to why they can’t make a good IOS app. Wake up - everyone uses IPADS with keyboards these days and the ONLY reason I can’t use my IPAD as my main device is because of this APP. Otherwise, I could use the IPAD for everything. I am done waiting for them to fix this IOS support. Again, as soon as I can find a suitable replacement, I am moving off this app. If this developer can’t build a good IOS app after 3+ years of everyone asking for it, then they aren’t going to improve the core apps either.","version":"2019.5.26289.0","date":"2022-09-27T00:00:00Z","rating":1,"app_id":423995707,"username":"smccarthy945","title":"Horrible!","country":"US","tags":["sound_and_music","cross_platform_consistency","monetization","performance_and_bugs"],"review_id":9128316198}],"related_apps":[{"app_id":6751531813,"app_view_url":"/ios/us/star-lighthouse-technology-pte-ltd/app/ai-cleankit-phone-cleaner-pro/6751531813/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/1e/3b/51/1e3b5181-cd6b-a51b-501c-acb08d965a3c/AppIcon-0-0-1x_U007epad-0-11-0-85-220.png/150x150bb.jpg","name":"AI CleanKit: Phone Cleaner Pro","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":1849375521,"publisher_name":"STAR LIGHTHOUSE TECHNOLOGY PTE. 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