{"game_intel_data":{},"featured_reviews":[{"content":"During my first visit to Stockholm, I had to order food delivery to my hotel due to work commitments. The app indicated that my order was delivered, but the hotel staff never received it. When I reached out to the Help Center, I received a generic response that seemed like a template, claiming that my issue was a &#34;recurring one&#34; and that a refund could not be issued. This response was nonsensical since it was my first-ever order with the service. Clearly, no investigation was conducted. \n\nBelieving it might be a bug, I ended the conversation and initiated a new one. However, I received the exact same automated response repeatedly, without any chance to explain my situation. Eventually, I connected with a real person who seemed to be looking into the issue but ultimately gave me the same response. 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Had to waste time speaking to 4 different customer service people via two mechanisms (first their chat function in-app, then they made me start the process over again via emailing support) — and after all that, there was no resolution and they refused to even grant me a different voucher of similar value, despite 100% of this issue being their stupid app’s fault. Deleted app without ever ordering. AVOID!!!!!","version":"25.24.1","date":"2025-06-20T00:00:00Z","rating":1,"app_id":421369701,"username":"aa718295027","title":"Avoid - horrendous new user experience and useless customer service","country":"US","tags":["customer_support","feature_requests"],"review_id":12796231380},{"content":"I clicked on a restaurant near me for a pickup order. The map instead loaded a different restaurant (Same chain, different location) and then sent the pickup order to a restaurant 45 minutes away.\n\nFoodora customer service refuses to take responsibility for this issue, even though I have been able to replicate the error on multiple devices. 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If there's one thing we know it’s food delivery. It’s our mission to bring tasty food from your favourite local restaurant right to your door so you can eat good food everyday. We'll go the extra mile to make your order the greatest food experience in the world. Hungry for wood-fired pizza, a classic burger or the freshest sushi? We know the best food for every cuisine that your city has to offer. foodora is the best food delivery and take away service in your city -- so let's take the first bite!<br><br>Check if we're in your city by downloading the app.<br><br>SO WHAT’S THE DEAL?<br><br>You’re ready and waiting to eat, we’ve all been there, dreaming of thai food, eating burgers in our dreams. Here’s what we do: first choose between delivery and Pick-Up to fit food ordering seamlessly into your schedule. Pick-Up is simple -- you make your order and then collect your food from the restaurant once it’s ready. No more queuing, ever (our app is magic). If you choose delivery, our couriers will bring the food you've been lusting after right to your door. Dreams really do come true.<br><br>HOW IT WORKS<br><br>First, enter your address (home/ office/ treehouse). Then, choose your favourite restaurant and place an order. They’ll prepare your food and once it’s ready, our courier bring it to you. If you need something to watch, you can track your rider in real-time. Then you eat. Food goals.<br><br>WHAT MAKES US SPECIAL<br><br>foodora chooses your local favourites; the best food near you. Vietnamese or Italian, healthy salads or food to nurse your hangover -- your dinner will be cooked with love and care. Our riders come to your very doorstep with a smile while you save time to do something else you love. There's a cuisine and a dish to suit every moment, and we'll help you make the first bite last.<br><br>ANYTHING ELSE?<br><br>Of course your safety is important to us. We guarantee secure, simple mobile payment, so you can eat when you're hungry and pay however you like.<br><br>TALK TO US<br><br>If you’ve ordered with us before, we’d want to know what you think. Give us your food thoughts/ teenage confessionals. Let us be your notepad.<br>Email us at support@foodora.se<br><br>For further info, visit<br>www.foodora.com/","app_summary":"'foodora: Food', published by a Sweden-based company. The app was last updated on 27 July 2026. Released in US on 09 March 2011 and globally on 09 March 2011. 'foodora: Food' belongs to the 'Food & Drink' category maintaining a content rating of '13+'. Last month's estimates were 200k downloads. The app is available in Sweden, Czech Republic, and Hungary and being advertised actively. 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