{"game_intel_data":{},"featured_reviews":[{"content":"Gute Bilder, schnell und übersichtlich","version":"7.5.2","date":"2017-09-17T00:00:00Z","rating":5,"app_id":404844644,"username":"PeterRa.....","title":"Schnell und übersichtlich","country":"DE","tags":[],"review_id":1794502964},{"content":"Otto bietet oftmals gute Preise für die angebotenen Artikel. Auch die App (die hier ja in der Hauptsache bewertet werden soll) ist mittlerweile wirklich sehenswert. Der Service lässt leider teilweise zu wünschen übrig. Xbox Controller gekauft, nach 2 Monaten defekt. 'Wir kümmern uns nicht drum, das muss Microsoft machen'. Funktioniert auch, ist für den Kunden aber unnötig lästig. Selbiges beim Markt dessen Name und Logo einem Planeten gleicht: 'Wir nehmen den natürlich zurück, wir kümmern uns um die Abwicklung mit dem Hersteller, nehmen Sie sich einfach direkt einen neuen mit'. So würde ich das erwarten. Für Rückgaben hat otto einen guten Service. Wenn etwas nicht passt und es noch originalverpackt ist, ist die Rückgabe auch nach 60 Tagen noch möglich (Kulanz). Service deswegen alles in allem gerade noch okay, die App ansich hat 5 Sterne dennoch verdient.","version":"8.10.0","date":"2019-06-12T00:00:00Z","rating":5,"app_id":404844644,"username":"informatikus","title":"App gut, service gerade noch okay","country":"DE","tags":[],"review_id":4303174049},{"content":"Komplette Badematten bestellt. Lieferung nicht einwandfrei, schlecht eingesäumt an einer kleinen Matte. Reklamation angekündigt und damit ein Szenario von unsagbarer Vorstellung losgelöst. Ein nicht nachvollziehbarer Aufwand zum Rechnungsbetrag (kleine Matte in Abzug bringen) sowie der Rücksendung (Fotodokumentation hätte ausgereicht) der beanstandeten Matte. Eine schlichte Ersatzlieferung wäre vollkommen ausreichend gewesen aber nicht möglich, wegen den Statuten. Letztendlich Neubestellung auslösen müssen (somit Garnitur wieder komplett) und in Avis zum Rechnungsausgleich die Versandkosten mit vorherige Absprache der Buchhaltung stornieren lassen…🙈🙈🙈\nDas Chaos nimmt seinen weiteren Lauf. \nEine gute Woche später die neue Badematte erhalten. Ist in Farbe weiß…😳, nicht wie bestellt in Natur. Das Kuriose man kann auf der Ottoseite Online nicht in Farbe weiß auswählen \nNeue das erneute selbige Procedere von vorne. Das Ganze müsste lediglich mit einem Minus-Stern bewertet werden. 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