{"game_intel_data":{},"featured_reviews":[{"content":"你的经历完整写进去）\n\n您好，我要反馈拼好饭订单的问题。\n我在淘宝采购平台下单外卖，日常会备注“放门口就行，谢谢”，但是淘宝端和支付宝订单信息备注没有同步，这条备注没有出现在该订单上。\n我白天上班工作，工作时段不方便接听手机。骑手在下午4点多多次拨打我的电话，我没能接到，骑手直接取消配送。等到我5点半下班，才看到来电，我回拨骑手电话，骑手没有接听。我尝试联系商家、平台，都没有得到回应，最后餐品完全没有收到。\n\n后续申请退款，商家拒绝，平台介入之后告知我，骑手拨打三次电话无人接听就可以取消配送，因此无法给我退款，15元左右订单损失全部由我个人承担。客服只轻飘飘告知我“下次记得备注”，没有解决本次实际损失。\n\n我理解平台需要保护骑手，防止餐品丢失被处罚，但这件事有客观原因：\n1、平台多端下单备注不同步，属于系统问题，直接造成骑手不知道可以放门口；\n2、上班族工作时间没办法随时接电话是普遍现实，不是我故意不接电话；\n3、餐品我完全没有拿到，却要全款承担损失，这样的处理结果消费者很难接受。\n\n给到平台几点改进建议：\n①修复淘宝、支付宝跨端下单备注同步bug，不同渠道下单，备注信息要统一同步给骑手端，避免备注丢失；\n②骑手联系不上顾客时，优先读取订单已有备注，允许按备注放置外卖，不要直接取消订单作废餐品；\n③增加“上班勿打电话，直接放门口”这类静默配送选项，适配上班族群体；\n④当因平台系统问题（备注不同步）导致餐品未送达，不能全部让消费者承担损失，应当提供退款或者优惠券补偿，而不是只提醒用户下次注意。\n我相信这一个问题肯定不只有我一个人有，如果说这次是我的15块钱，下次是另外一个客户买了100块钱的东西，那请问这100块钱也要他自己一个人承受是吗？这15块钱对我来说是我勤勤恳恳工作一个小时的工资，如果说不熟悉平台应用的人遇上这种情况也很无奈，总归因为一个小时未接到电话平台方扣费15块钱钱我觉得很不合理，而且上了一天班，好不容易下班了，饥肠辘辘的发现自己的餐没了，钱也没了，是真的很崩溃","version":"10.65.0","date":"2026-08-07T00:00:00Z","rating":1,"app_id":387682726,"username":"王哈哈哈蛤","title":"因为在一个小时内未接到骑手电话扣除15块钱前产品未送达一些建议","country":"CN","tags":["integration_with_other_services","customer_support","service"],"review_id":14398310003},{"content":"买了个U盘，买回来用了一次，月后再用就提示没有格式，遂找商家\n商家说她不懂，回去问问，明日答复，后拖延一周，没有后续\n再问，曰：传到电脑上。\n我：没有格式，出不来也进不去。\n商家：没遇到过。遂录屏，拍照，给商家提供优质的证据。\n商家：问问再回。遂又半月过去。\n再问，即回答：找电脑……再问，就不回了，就找官方客服解决。\n证据罗列一堆，截图张张码齐，因U盘已传输个人照片，无法传出，提出退款，淘宝客服认错态度良好，事情一点不干，认真记录你休息可以接电话的时间，专挑不休息的时候联系。很不通人性的客服。\n调解结果就是让我退回，在我再三重复无法调出照片的情况下，在我再三强调不能退回的情况下，选择让我退回。遂申诉，仍是长篇大论调解过程，照片一点点码齐，重点强调无法退回……结果仍是退回………如此这般踢皮球七次，忍无可忍，遂上12315，淘宝回复：与商家联系不上…又无功而返，保证金形同虚设，曾经成为商家的门槛也忽然间消失，胳膊拧不过大腿，无奈只能拿着这个百来块的u盘，不敢扔也用不了。\n\n我都想好了。后面我就传家了，以后子孙后代都能瞻仰太奶奶的仪容，并且回味21世纪最普遍的踢皮球运动。很好……在这个抖音送运费险，拼多多帮人抢钱，你又硬要挤外卖行业的前提下……还做的这么烂。实在是佩服。\n\n祝你们越做越年轻，枯木逢冬，股票飘红。","version":"10.68.0","date":"2026-10-15T00:00:00Z","rating":1,"app_id":387682726,"username":"向日葵盛开的地方","title":"淘宝踢皮球之王","country":"CN","tags":["customer_support","payment","comparative_feedback"],"review_id":14669559014},{"content":"去年买东西过去几天没发货商家说厂家倒闭没货，结果过几天商家又发货了，发错地址，期间联系商家几次都很敷衍一直说催物流，催了几天的结果就是发错了，喊商家补发就说没货补发不了，就一直拖到自动签收，联系淘宝客服也很敷衍，只能自认倒霉，结果今年还遇到同样的问题，买东西厂家倒闭，过了几天了才看到商家发的消息，然后商家自己承诺的已经补发并发了补发物流单号，就每天查看物流动态，快到了物流不动了，联系商家帮忙催促，又继续等物流还是不动，找商家询问是不是快递丢失了，结果确实是丢失了，喊商家继续补发，商家不愿意说没货，让我退款，耽误了十几天，唯一的诉求是收货，商家一边让我退款一边又说让我重新下单，既然没货下什么单，谁还敢在他们家买，并且现在没货的商品还挂在主页上，投诉也没用，找人工客服也没用，申请平台介入要喊跟卖家沟通，时间一过根本找不到申请平台介入的地方，申请补发卖家同意但就是不发货，拖了二十多天快一个月了还是没有结果，一样的情况在同一个平台上遇到两次，说明真的很垃圾，平台根本就不审核商家，什么人都能在上面开店，有没有货源都不清楚，真的超级差，一颗星也不想给，反正现在就继续耗","version":"10.64.30","date":"2026-08-03T00:00:00Z","rating":1,"app_id":387682726,"username":"一五.八","title":"购物体验差，客服差，超级差","country":"CN","tags":["customer_support","service"],"review_id":14382083765}],"related_apps":[{"app_id":1044283059,"app_view_url":"/ios/cn/shang-hai-xun-meng-xin-xi-ji-zhu-you-xian-gong-si/app/pin-duo-duo-duo-duo-mai-cai-bai-yi-bu-tie/1044283059/","country":"CN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/3a/69/bc/3a69bc90-ca16-6b83-adef-d0e7fe1dad31/AppIcon-1x_U007emarketing-0-8-0-0-85-220-0.png/150x150bb.jpg","name":"拼多多 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