{"game_intel_data":{},"featured_reviews":[{"content":"Exceptional customer service is about finding solutions problems not deferring them. American Airlines at the Manchester airport in New Hampshire has a policy somewhere written on their website that states you must be at the airport 45 minutes before your flight in order to check in your luggage. The main reason for flying out of a small airport is that you do not need to be there extra early. My wife and I went to check in our luggage 43 minutes before the flight, and we were greeted by a blank look.  The woman at the desk said I cannot check your bags you are late you should’ve been here 45 minutes. I asked if I could carry the bags on she replied no one bag is too big.  She then said, I will book you for another flight which would’ve taken us into Orlando five hours after our conference started. After 10 minutes, she then said you could try to go through the TSA checkpoint. The agent at the TSA checkpoint found one item in our bag that could not be carried on which was a $30 item which had to be thrown out. When we went to board the plane the agent at the desk said I will check your bags but your one bag will cost $30. I agreed. He then waived the $30. Why even mention the $30 to make matters worse if you’re going to waive it. Had the original agent not delayed us  I would have removed that item from the bag and place it in my car.  Back to my original comment exceptional customer service is about finding solutions. The original agent could have simply stated it the beginning that we could go through TSA and they would check our bags in at the plane. Then inform us of the policy that you need to be 45 minutes early.","version":"2024.10","date":"2024-03-20T00:00:00Z","rating":1,"app_id":382698565,"username":"B urghfghg","title":"Service with no concern.","country":"US","tags":["performance_and_bugs","service","feature_requests","monetization"],"review_id":11065499961},{"content":"Overall... there have been significant improvements to the app over the years... hopefully this finds the correct manager to resolve (since Improvement suggestions to AA directly - via web and phone - go unnoticed). These are suggestions to get you to 5 stars and would help the company in quality effectiveness and help the basic traveler. Number 1: allow push notifications for elite members who get upgraded to notify them of the change - the current practice of seat changes is super delayed by about 20-30 minutes. Send an immediate update of upgrade acceptance upon system change. This applies to individuals waiting at the airport and not elite upgrades days in advance. Number 2: Just as the app updates upon flight landing pertaining to gate arrival/baggage claim information, to better serve the company and provide quality feedback of customers experience, allow a quick 4-5 question survey (star based) of their flight. So many other apps already do this - Like ones that I use: Look at TripIt for an example. This provides immediate quality feedback to AA; and since every single flight is different, this may better serve as an indicator to employee services provided and trend employee performance. This would also allow those who go above and beyond to be provided with immediate feedback and those that underperform know where they stand in the company. Given my app development, this would be an easy enhancement and huge win for AA in employee monitoring and aircraft performance! Since my last suggestion was addressed via this review process, I hope this finds the right person.","version":"5.4.1","date":"2017-12-29T00:00:00Z","rating":4,"app_id":382698565,"username":"swnby","title":"Improvements to App - make AA - A+","country":"US","tags":["performance_and_bugs","notifications","updates_and_maintenance"],"review_id":2039049813},{"content":"I’m going to try and keep this app review unbiased, because of my last 20 (yes, twenty) flights with American Airlines, not a single one has been on time, and multiple have been flat out canceled. But for this new adventure with AA, it was a technological glitch that led to disaster. Yesterday, I checked in for my flight (which I know because I explicitly remember choosing my seat and being bummed about a middle seat). Today, I arrived at the airport two hours early, went through TSA with no problem, no problem showed on my app, so I thought I was all set. But when I went to board, I realized the app didn’t have my boarding pass. I tried to go get it printed at the front, but they very rudely told me to wait in line (which was the standby line, FYI). 30 minutes later, when the line was finally done, they told me I WASN’T checked in and it was too late, there were no seats. Probably because they’d given it to the standby people in front of me. So, 1) the app needs to SAY something when you aren’t checked in. This is a usability thing - not a single warning message to say I’m not checked in. 2) not app related but I’m going to say it anyways, if you read all the way to the end of this review then take it from an AA regular - do NOT EVER take American Airlines again. It’s a real\nbummer because they have some convenient flights from my location, but I will now be paying whatever extra cost I have to at another airline in order to avoid AA. 20+ chances was too many.","version":"2025.5","date":"2025-02-16T00:00:00Z","rating":1,"app_id":382698565,"username":"12345 ifc","title":"Poor usability","country":"US","tags":["performance_and_bugs","feature_requests","localization"],"review_id":12319423990}],"related_apps":[{"app_id":449945214,"app_view_url":"/ios/us/united-airlines/app/united-airlines/449945214/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/7c/57/43/7c5743e6-eb2e-7c56-b5af-e4725856050e/AppIcon-0-0-1x_U007epad-0-10-0-85-220.png/150x150bb.jpg","name":"United Airlines","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":449945217,"publisher_name":"United 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on Any Network","custom_fields_filter_id":{"errors":["Invalid params values: [\"Active\"], name: \"Advertised on Any Network\""]}},"categories":[{"name":"Travel","id":6003},{"name":"Lifestyle","id":6012}],"content_rating":"4+","description":{"full_description":"With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.<br><br>- Live Activities: Track your flight in real-time right from your Lock Screen, Dynamic Island and your Apple Watch's Smart Stack. <br><br>- Lock Screen & Home Screen widgets: See your next trip's details with our dynamic widgets.<br><br>- Personalized home screen: See your next trip, AAdvantage® status, miles and Loyalty Points.<br><br>- Booking: Book your next trip along with our hotel, car, cruise and vacation partners right from the app.<br><br>- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.<br><br>- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. <br><br>- AAdvantage® account details: Review all the details of your AAdvantage® account right from your account dashboard. Not an AAdvantage® member? Sign up today.<br><br>- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. <br><br>- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. <br><br>- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.<br><br>- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. <br><br>- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. <br><br>There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.<br><br>The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.<br><br>Contact Us: 800-222-2377","app_summary":"'American Airlines', published by a US-based company. The app was last updated on 30 March 2026. Released in US on 26 July 2010 and globally on 26 July 2010. 'American Airlines' belongs to the 'Travel' category maintaining a content rating of '4+'. In US, 'American Airlines' ranked 4th on the 'Top Free iPad Apps' chart and 6th on the 'Top Free iPhone Apps' chart in the 'Travel' category. Last month's estimates were 700k downloads. The app is available in US, Canada, and United Kingdom and being advertised actively. 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