{"game_intel_data":{},"featured_reviews":[{"content":"Friday morning the App hanged on startup splash screen, tried twice, gave up and used Silver Top App :(\n\nLater the App works! No problems with App or service after that :)\n\nSaturday booked a cab to a pickup location of a shopping center whose entrance is not the listed street address (GPS failings!) and the cab went off track, I tried calling the driver via your great App feature that lets you do so, but flipping useless when the driver hangs up on me multiple times :(\n\nWhen that happens I cancel the booking and try again. Got the same cab and again try and call the driver, but again refused, and again I canceled :(\n\nI waited a minute, tried again and got new cab, and when they went past the entrance, but wait before I can call, they called me :)\n\n(Mind you I think the driver was colour blind, but that's another story LOL!)\n\nThe suggestion are, keep bug checking your App, and add a ability to add notes like the entrance is here instead of the listed street address.\n\nFinally get your drivers to purchase of their own accord a Melways, or Sydways, etc and get them to study the main areas they operate in!!! GPS cannot always be reliable :(\n\nNote also, when providing a support link in the App store, please don't have it go to a booking page, it needs to go to a proper support page instantly!","version":"8.4.2","date":"2018-04-14T00:00:00Z","rating":5,"app_id":358640110,"username":"DaveMarkT","title":"So good to use this App, but...","country":"AU","tags":["performance_and_bugs","feature_requests","localization"],"review_id":2423451535},{"content":"**edit: Looking at other reviews this seems to be an ongoing issue and no matter how much ‘Kirsty’ offers to help, people are still not getting picked up when they need it. You will not be getting an updated review as people need to be aware of the issues with your application, so don’t even try** looks like all the five star reviews are the cabbies who swindle folk with this app. Made a booking on this app three days in advance for a maxi taxi for my partners birthday. I received no notifications but assumed as a reputable company it would be sorted. On the day I checked my app to find they were still attempting to find a driver. I called 13cabs and the call taker confirmed they had received my booking request but a driver had not been organised yet and I should continue to wait. When told I made the booking three days ago he had no explanation or apology. He offered to book three cabs,but instead of $110 I would need to pay $90 for each of the regular cabs needed to fit the 9 people so I would need to pay $270 and they couldn’t guarantee when these would arrive. Ended up needing to drive two of our own cars into the city as we had a reservation that couldn’t wait any longer. Also made an unrelated complaint about a 13cab parked in a grocery bay where there was limited space as they couldn’t fit in the actual cab rank and didn’t want to park away from the front doors. Received no response on that complaint from four weeks ago either. All around terrible customer service. Lazy operators and I can see why ride share apps are beating them into the ground.","version":"9.7.26","date":"2022-06-24T00:00:00Z","rating":1,"app_id":358640110,"username":"Moleman123454321","title":"Ongoing issues ignored","country":"AU","tags":["service","feature_requests","notifications","monetization","updates_and_maintenance"],"review_id":8805860609},{"content":"Avoid this company. Booked a flight to airport from my home. The driver Ata took the booking and the proceeded to head 10 km in the opposite side. I know this behavior from the driver, they want the rider to call and give details of the ride and cancel. After the dude from being 4 minutes went to 15 minutes away. \nCalled the company call number. The attendant couldn’t be bothered. Was trying to cut my phone and hang up as soon as possible. His answer was that he has contacted the driver and asked to reach ASAP. The driver called up my wife’s phone instead of the phone I used for booking. Absolute junk app it leaks privacy information of your and your closed ones to driver. \nIn the end I had to book another cab and missed my flight. Called up the Helpdesk to cancel. He said to cancel it myself instead of him. Wouldn’t be surprised if the company charges me cancellation fees. App has already taken amount from my card. \nPrevious experience was same with this company. Driver complained. That the app fixes fares that are less and the driver then refuse to turn up.","version":"9.7.58","date":"2023-10-02T00:00:00Z","rating":1,"app_id":358640110,"username":"Andy-speak","title":"Poor app and poor behavior by company and its driver","country":"AU","tags":["performance_and_bugs","user_data_and_privacy","monetization"],"review_id":10429970316}],"related_apps":[{"app_id":1060472593,"app_view_url":"/ios/au/virgin-australia-holdings-pty-limited/app/virgin-australia/1060472593/","country":"AU","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ea/47/af/ea47af6c-8f51-47e7-7123-450627a7b41e/AppIcon-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"Virgin Australia","os":"ios","price":{"currency":"AUD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":531032504,"publisher_name":"VIRGIN AUSTRALIA HOLDINGS PTY 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