{"game_intel_data":{},"featured_reviews":[{"content":"My flight was canceled from Orlando to Albany on April 23rd. There were no other flights on that day so over the phone with the person who called I rebooked into Sunday. This flight was much longer home somewhere around 15 hours. On the phone he said I could rebook it if I found a better flight or he said there were times when they re-scheduled flights that are on the original day that I had booked.  He said to keep looking and if I found a better flight that I would be able to rebook it at no cost to me. He said to keep checking back with the website for openings for better flights, what he did not say is that there was a limit on how many times I could change my flight. I did change it to a better flight but then was able to change it to an even better flight. When I went to book that better flight I was informed that I could not change without being charged a difference which ended up being $1500 for four people. The original cancellation was not my fault but yet here I am paying an extra $1500 because I’m trying to get my vacation back as close as I could to the original one that I booked. I’ve always love Southwest it’s the only airlines that I’ve flown on. It’s not my fault that my flight got canceled and I do understand that we’re living in tough times right now. I don’t think this is anyway to treat your customers. I ran a business for 30 years and when I screwed up with a customer, I made it right. I would like to know what you think about this.\nThanks for your time Ed Gray.","version":"9.3.0","date":"2022-03-16T00:00:00Z","rating":2,"app_id":344542975,"username":"Speigletown","title":"Cancelled Flight","country":"US","tags":["feature_requests","monetization"],"review_id":8462090396},{"content":"I always love flying on Southwest airlines. I last fight, however, was less than optimal. I was traveling with my family from San Diego to Baltimore and had not asked for much. When service came through towards the end of the flight for coffee I requested tea. The flight attendant was short and rude and seemed overwhelmed. \n\nMy daughter subsequently felt nauseated after this service. I went to ask the flight attendant for a ginger ale to settle her stomach so that she wouldn’t throw up on the plane and was told she could have water because water service or coffee was only available at this time. I was very disappointed as I could see Coke products on the counter. Fortunately, another flight attendant standing close by found some ginger ale and provided it to my daughter. \n\nI must admit that I was very surprised and disappointed with the service. And as an A-list member, I travel frequently on Southwest because I enjoy the service provided. The flight attendants are generally very pleasant and personable. My husband suggested that she had a lot going on and asking for one more item was likely overwhelming. As a physician, I understand providing service when your tired, annoyed or overwhelmed. We remind our trainees that even when you’re not at your best, it is still your obligation to take care of the patient. Southwest could learn from this. Whatever you you need to do as a flight attendant (take a deep breath, go to the bathroom, ask someone else to cover you), the passenger is at your mercy, try to be patient with us, especially when we are traveling with kids.","version":"5.8.1","date":"2018-08-29T00:00:00Z","rating":2,"app_id":344542975,"username":"DrRSAKA","title":"Last flight","country":"US","tags":["feature_requests","social_and_community"],"review_id":3128861975},{"content":"Everything was great on our flight from Cleveland to St. Louis. A passenger was loud as we pulled away from the gate. The plane stopped, the pilot appeared in the doorway, the door opened and police boarded the plane. They escorted the passenger off the plane. Bravo for the Southwest crew! \n\nHowever, on our next flight from St. Louis to Los Angeles, an announcement was made by the flight attendant at the beginning of the flight that masks must be pulled up over nose and mouth even when eating and drinking. They could be pulled down only between sips of drinks and bites of food and then pulled up each time. A short time later, the pilot made the same announcement. The man sitting in front of me and over one seat (so I could see him) had his mask down for 20 minutes while he ate one pretzel, then waited a few minutes before eating another one. He took a tiny sip of his drink, waited a few minutes and took another. This pattern happened several times during the flight as he asked for more drinks and pulled out more pretzels from his bag. His mask was down the entire time. \n\nAfter the third time, I finally asked a flight attendant to please ask him to wear his mask. Her reply was “he’s eating” and she continued walking down the aisle. The attendant who made the announcement saw him and so did another. Nobody said a word to him. About half an hour after my request was ignored, the pilot made the same announcement for the second time. 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more<br><br>Book hotels with Southwest <br>- Explore more travel experiences with each hotel booking<br>- View and manage your reservation and find hotel deals<br><br>Flight status and boarding passes on the go<br>- Mobile boarding passes for all Passengers on your trip 24 hours in advance<br>- Flight status, flight number, confirmation number, boarding time, and TSA PreCheck® details found in one place<br>- Save your mobile boarding passes to Wallet for convenience<br> <br>Visit the top travel destinations with Getaways by Southwest® <br>- Book your entire vacation package—flight, hotel and rental car booking—all in one place. It’s our most flexible way to vacation<br>- It’s never been easier to get away for a vacation. Cancel or make changes to your package up to 10 minutes prior to your first departure2<br>- Use the in-app booking widget to search 30+ popular vacation packages and book flights to Cancun, Orlando, Las Vegas, Hawaii, and more<br> <br>Access inflight entertainment<br>- Use the app to take you to our Inflight Entertainment Portal, where you can watch free live TV, access free on-demand TV episodes, and view free movies3<br>  <br>Earn Rapid Rewards points when you travel<br>- Sign up for Rapid Rewards and earn points on your flights. Forget to add your Rapid Rewards number during booking? No worries, add it after booking your flight and earn points1<br><br>Purchase seats for your flight, check flight status, find a seat upgrade, schedule pickups and drop-offs, enjoy fast and easy hotel booking, reserve car rentals, and embrace last-minute flights for your next spontaneous vacation—all with Southwest.<br><br>Disclaimers:<br>1 All Rapid Rewards® rules and regulations apply and can be found at https://www.southwest.com/rrterms.<br><br>2 Bookings canceled or changed 72 hours before your first flight’s scheduled departure will be refunded in the form of vacation travel credits less any optional travel charges and travel insurance. Bookings changed or canceled 72 hours–10 minutes before your first flight’s scheduled departure may be subject to supplier penalties. Bookings must be canceled or changed at least 10 minutes before your first flight’s scheduled departure time or funds will be forfeited. Any eligible credits will be less nonrefundable air travel charges and travel insurance. Subject to Getaways by Southwest® Terms & Conditions: https://www.southwest.com/vacations/terms-and-conditions/.<br> <br>3 Where available. Available only on WiFi-enabled, designated aircraft. Due to licensing and other restrictions on select WiFi-enabled flights, free movies, TV series, and live TV may not be available. Customers will need to access content downloaded to their devices prior to such flights or connect to Free WiFi to access their own entertainment options.","app_summary":"'Southwest Airlines', published by a US-based company. The app was last updated on 28 October 2026. Released in US on 18 December 2009 and globally on 18 December 2009. 'Southwest Airlines' belongs to the 'Travel' category maintaining a content rating of '4+'. In US, 'Southwest Airlines' ranked 8th on the 'Top Free iPad Apps' chart and 6th on the 'Top Free iPhone Apps' chart in the 'Travel' category. Last month's estimates were 100k-500k downloads and < $5k revenue. The app is available in US, Canada, and Mexico and being advertised actively. 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