{"game_intel_data":{},"featured_reviews":[{"content":"Macy’s online and store services are absolutely stellar! Price, value, selection and customer service are consistently wonderful and make me feel like a valued customer!\n\nThere are two exceptions one is the Macy’s money. I always feel like I am getting ripped off by getting Macy’s money using it and then if something gets returned they subtract that amount. It should be absolutely a bonus based on how much you spend! This is especially true if I give something as a gift and it needs to be returned or exchanged. It is a mortifying thought that somebody would then have value discounted.\n\nThe other exception is Macy’s customer service for online orders. Usually it is great but the other day I had a horrible experience. There was a cosmetic advertisement on the Macy’s banner advertising a free bonus for any moisturizer purchase. I ordered a moisturizer but the bonus did not go into my shopping cart. When I talked to a customer service person they said that the banner was wrong that it only covered certain moisturizers. But there was nowhere on the advertisement even on the back screen that had exceptions to what moisturizer would need to be purchased. I argued that that since the advertisement said “ANY“ moisturizer that they should honor it and give me the bonus. They agreed but said they couldn’t do that. I spoke with five people including two supervisors and both times the supervisors ended up “disconnecting” me! It was maddening and frustrating and never got resolved","version":"5.16.1","date":"2018-01-28T00:00:00Z","rating":5,"app_id":341036067,"username":"Dreemseekr","title":"Wonderful with 2 exceptions","country":"US","tags":["advertisements","offline_functionality","feature_requests","payment","monetization"],"review_id":2137234911},{"content":"I’ve been shopping at Macy's for years if not decades, and only recently discovered their app, but thank god I did because honestly it’s a complete game-changer! I was relieved by how seamlessly the app included their star rewards program, it’s so much easier to track my points and see my progress towards the next tier, rather than having to just guess or sometimes even bother the employees in store. I can also manage my Macy’s card payments directly from the app which is really convenient. I especially recommend the wallet feature—it organizes all my offers for me and automatically applies the best one at checkout instead of their emails going straight to my spam folder (which I always forget to check). Shopping on this app genuinely feels like a VIP experience, and it’s lovely to finally feel more taken care of by a company I’ve been loyal to for so long. I’ve been trying to get my daughter, who loves Macy’s even more than me, to download it too because I know she wouldn’t want to miss out on all the benefits!","version":"12.11.1","date":"2024-07-04T00:00:00Z","rating":5,"app_id":341036067,"username":"Minecraft addict loner","title":"Must Download for Macy’s Shoppers!","country":"US","tags":["payment","social_and_community","game_progression"],"review_id":11456055429},{"content":"I been shopping with Macy’s on and off for 20+ years. The problem is that I recently downloaded the app since some of my local stores closed and is difficult to get to. Anyways, I found a few different things to purchase (some curtains and a little table). I put them into the basket and proceed to check out. I have a gift card that I received to cover most of the balance and it gives ZERO options to put the card in. Even tried following the instructions through the FAQs and still nothing. I tried using my card without the gift card and it says that the items are not available or sold out and to remove the items. I do and come back a few hours later and even days later and they are still available. So I try again and gives me the exact same message as before. This has been going on for the last week or two. Even tried chatting with agent on the app and two on the phone. They even don’t know. I don’t know what is happening with them the last few weeks. \n\nIf any items are completely sold out or temporary sold out then the site should say that and should be given an option if the said item(s) will ever come back as available so the person doesn’t have to  waste their time. Also add an area to redeem gift cards so that people can actually use them. At this point I am tempted to sell the gift card and go elsewhere to buy the items.","version":"12.0.0","date":"2024-01-31T00:00:00Z","rating":2,"app_id":341036067,"username":"my Mustang","title":"Longtime Macy’s shopper","country":"US","tags":["performance_and_bugs","accessibility","payment"],"review_id":10885837448}],"related_apps":[{"app_id":474349412,"app_view_url":"/ios/us/nordstrom-inc/app/nordstrom/474349412/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/29/f8/39/29f83908-1c70-4951-36e7-2f0c3b6b797c/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"Nordstrom","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":474349415,"publisher_name":"Nordstrom, 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Save on every purchase. Whether you’re shopping for gifts, everyday essentials, activewear, or refreshing your wardrobe, the Macy’s app brings smart savings, exclusive discounts, and real-time deals to your fingertips. <br><br>SHOP EXCLUSIVE DEALS <br><br>From fashion and beauty to home, shoes, jewelry, sportswear, and seasonal must-haves—find everything in one place. Enjoy exclusive deals and personalized recommendations tailored to your style and shopping needs. <br><br>Explore the latest sportswear and active style with the Macy’s app. Shop sports clothing, shoes, and sneakers from trendy top brands like Nike, lululemon, and New Balance. Whether you’re looking for running shoes, casual sneakers, or everyday activewear, find the latest styles, fresh arrivals, and must-have looks all in one place. <br><br>STAR REWARDS <br><br>Track your Star Rewards balance, earn Star Money, and unlock bonus events and early access to sales. 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