{"game_intel_data":{},"featured_reviews":[{"content":"Interesting experience today - the car I was using wouldn’t start in an under ground garage at local mall because there wasn’t a satellite connection. \nReceived suggestions like get someone to help you push it closer to entrance/exit to make connectivity (I’m a small woman - in NY, in Brooklyn, really,?) also, if you pay for help get a receipt...huh?  Gee sir thank u for going out of your way, can I give you a few dollars and oh btw I’ll need a receipt even though it’s not my car and I’ve been waiting for over an hour for a call on a tow truck - smh/really deep sigh.  \nThe best offer -  we’ll credit you and extend your time. Hmmm, credit (not refund) for a car I’m not able to use, extend my time while i stay with unusable vehicle waiting for a tow truck that never came?  \nThis was suppose to be a quick dash to the supermarket and Home Depot..2 hours maybe 2.5, not shopping, picking up specific items - in and out, waiting on line would be most of time.\nAnd yet everyone at Zip was friendly courteous and unconcerned about me being stranded/inconvenienced if ya know what I mean. Anyway, I finally got vehicle started - and out of the garage with a $5.00 parking charge (usually cost $2-3) not that big a deal/difference just annoying.  Guess it’s time to consider getting a vehicle kinda miss having my own.","version":"5.13","date":"2019-05-25T00:00:00Z","rating":4,"app_id":329384702,"username":"NaturalBlkChick","title":"Stranded with Courtesy","country":"US","tags":["gamification","performance_and_bugs","feature_requests","offline_functionality","monetization"],"review_id":4204186903},{"content":"Basically there was no complaint about Zipcar.  I've been using my card key since 2008 and it's starting to stop working. So I applied for replacement on March 26th.  I waited for it to be delivered in 3-7 days.  I haven't received a new card yet, but my membership was suspended on the day I applied.  Normally, when you activate a new card, you should not be able to use the old card, but suspend first.  I decided to wait. It wasn't delivered after 10 days, so I applied again.  The phone didn't connect (maybe the operator office was closed due to emergency?) I exchanged by email, so my 2nd application was on April 12th. Next is the third application.  At that time, it was a miracle that the operator responded.  That day was April 20th.  I was planning to use a car, so I asked if I could activate it temporarily, but he said that I couldn't give the number until the card key arrived.  I used Enterprise because it can't be helped. I applied for the fourth time.  It was April 29th.  He has been suspended for over a month and asked for help (my annual fee and insurance are valid) but his response was the same as anyone else.  I heard that I will be suspended until the card key is delivered. Perhaps the new membership card key section is closed?  As of now, it is still suspended on May 6th.  I will ask if I should stay in Zipcar in the future.  I received an email asking me to introduce a friend, but can I really introduce it? Because We have to wait for the new card key for more than a month.","version":"5.51","date":"2021-05-06T00:00:00Z","rating":5,"app_id":329384702,"username":"poyokit","title":"My zipcard suspended?","country":"US","tags":["monetization","performance_and_bugs"],"review_id":7305373630},{"content":"It&#39;s too expensive. Customer support isn&#39;t very good. If a user has problems with the car or the app, you&#39;ll have to wait a long time for help from customer support. The last time I called the support call center, I waited for 40 minutes. I couldn’t start the car because the app was glitching. Meanwhile, the rental time had already started, and I could only wait for a response from support. After 40 minutes, they answered the call and gave me another car from the same parking lot, adjusting the rental time to account for the delay. However, they didn’t refund me for the 40 minutes I had already spent waiting for support, and I was still charged for that time. Essentially, they just moved the rental period later, as if I had started the rental later, but I still paid for those 40 minutes of waiting. Later, when I tried to return the car on time, the app glitched again and wouldn’t let me end the rental, even though I arrived at the return location on time. The app kept tracking time and charged me for the extra minutes while I was trying to contact support again. Despite returning the car on time, they never refunded me for the extra charges for the time I couldn’t end the rental due to the app issues. It seems like this company is irresponsible toward its customers. They should follow basic service standards, like those in European car-sharing services. Despite the highest rental prices, this service is the most frustrating. Every time I used it, something went wrong.","version":"7.14.4","date":"2025-01-26T00:00:00Z","rating":2,"app_id":329384702,"username":"aGrateful_User","title":"The app is not working correctly.","country":"US","tags":["performance_and_bugs","service","localization","monetization"],"review_id":12234447649}],"related_apps":[{"app_id":295079411,"app_view_url":"/ios/us/sixt/app/sixt-rent-share-ride-plus/295079411/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/3d/a7/a5/3da7a50c-3e46-2725-8e3f-52df62499b87/AppIconLiquid-0-0-1x_U007epad-0-1-sRGB-85-220.png/150x150bb.jpg","name":"SIXT rent, share, ride & 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