{"game_intel_data":{},"featured_reviews":[{"content":"Marlys and I have been AAA Members since 1985. We have been using AAA Travel almost every year since 2000. Starr Ward is the AAA travel agent my wife met and then introduced to me. Our first trip was a last minute trip. There was another travel company that advertised fire sales on Wednesday for departure on Saturday. We listened to the add on Wednesday night and we decided we didn’t want to go to any of there destinations. Thursday morning my wife Marlys called AAA and talked to Starr Ward. She told Starr our situation and asked if she could help. She said she could and told us she would get back to us. She called back about 2 hours later and apologized that because the next was Valentines Day that she could only find 2 resorts we could go to. One was in Jamaica and The Dominican Republic. She said we needed to make a decision as soon as possible or they would be gone. We chose the Dominican Republic. Starr said okay and she would get back to us. About 4:00 PM on Thursday I called Starr and asked if we were going. Starr said we had the Victoria resort booked, but she didn’t yet have a flight. She said she would call us on Friday with the flight information. If I remember right she called about 1:00 in the afternoon on Friday and said we were leaving at 9:30AM Saturday morning to the Victoria Resort in the Dominican Republic. Since that trip we have used AAA and Starr for countless trips. Because of AAA and Starr our trips and any problems have gone smoothly. When Starr is out of the office she always leaves a phone number of someone else in the office who can help us. AAA is the travel company I turn to for all our travel. Gary and Marlys Hansen","version":"24.2.0","date":"2024-02-27T00:00:00Z","rating":5,"app_id":310730297,"username":"dgrHdhhhde","title":"Gary and Marlys Hansen","country":"US","tags":["advertisements","performance_and_bugs"],"review_id":10985670125},{"content":"I have enjoyed my membership with your company, up until one of my most recent experiences. On June 15, 2025, I requested a tow at around 7:00pm that evening. I was anticipating a 45min up to an hour wait time for services to be rendered to me, but I didn’t receive services until 8:00am the NEXT MORNING, June 16, 2025. The app kept giving me updates that were not accurate at all. I did not get any sleep at all that night because I didn’t want to miss the call whenever the driver called to say that he was headed my way. The driver didn’t end up showing up until the next morning. I spoke with multiple customer service reps, and I specified to each of them, as well as my notes on the app that I wanted the driver to call me when he was 30min away so that I could ensure that I would be where my vehicle was with the key because I had to leave it where it was because you all didn’t show up. Needless to say, the driver wasn’t made aware. So, when he arrived he had to wait for someone to get there with the key before he could start the tow. That was the absolute worst experience I’ve ever had with you all and I’ve been a member with your company for a few years now. Aside from that ONE ABSOLUTELY TERRIBLE EXPERIENCE, things have been good with being a member of your company. I do think you all need to hire more people closer to, if not actually in the Kankakee County area. Not having to wait an hour or more for services because no one is in our area to service the area faster.","version":"25.9.0","date":"2025-07-16T00:00:00Z","rating":3,"app_id":310730297,"username":"Catrice2004","title":"My REVIEW!!!!","country":"US","tags":["customer_support","service","notifications"],"review_id":12898779807},{"content":"Very good for road side services. However, sometimes the dispatcher can get confused and then the time waiting gets longer and longer. The drivers suffer the consequences by having to listen to the member complaining about being told a time a tow truck is to arrive and then the driver has an issue by NOT BEING ABLE TO GET THERE ON TIME STATED. The tardiness is NOT HIS/HER FAULT. IT BELONGS TO THE DISPATCHERS. That’s my opinion. We were broke down near INDIAN LAKE OHIO, I called AAA and explained our situation (on side of VERY BUSY HIGHWAY), and was told a driver would be there in couple hours. Those hours came and went. Several more calls later, we were told the driver is on his way. When driver arrived approximately an hour and a half later he arrived. We talked on our way to our home which is an hour drive and he explained he was west of us near the the state line. Approximately 3-4 hour drive. Why AAA didn’t get a driver closer has never been explained to us. OVER ALL HAS GOOD DRIVERS. It’s the dispatchers who  need more training. \n\nWe had almost exact same situation about 3 years. When I read the above statement, I actually started thinking; when did I write this!!!  Just tell us the truth about arrival times. 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