{"game_intel_data":{},"featured_reviews":[{"content":"I have had fraudulent charges three months in a row and two times now they have favored the fraudsters and I had to actually sign a document saying I did not purchase an engine for an airplane. Like I have airplane money with my measly $1300 credit limit. I live in Alabama and they let charges go through in New York City. Some were over $2000. They kept using the card number until they found something that was within my credit limit. They close the account and when they close the account they still let the charges go through. You figure I would be alerted after someone attempted to make three charges that were double mark credit limit so I could let them know that I’m nowhere near New York City. Technical support has been no help and I have actually lied to me multiple times about me getting my money back. The sad part is that this is a card that I have specifically to make donations to a church in every month I have to dispute a fake charge just to be able to have enough credit on there to make the donation. I actually had a fraudulent charge on a brand new card that I had not even peeled the activation sticker off of yet. I definitely feel like Citi it’s not on my side when it comes to backing the consumer. I’ve had six different cards over the past 20 years and citi is the only one I’ve ever had a fraudulent charge on. They have not done anything to protect me from this fraud and the app basically hides it once the statement drops. I really need my money back Citi. You keep ruining my credit score.","version":"9.48.0","date":"2022-04-07T00:00:00Z","rating":1,"app_id":301724680,"username":"Jordan41084","title":"3 cards in 3 months","country":"US","tags":["service","notifications","monetization"],"review_id":8541352310},{"content":"We have two accounts and have been with CITI for over 12 years.  Every month, we go online and pay both accounts through our separate payment account.  Then tried to use this app.  Could not link, so we called technical support.  Finally got one account activated before leaving on trip.  The following day, before departure, we tried to pay both accounts.  By setting up the mobile app, both accounts became unlinked, as well as the payment information.  After well over an hour online with a rep that could only read from a script (she did not listen to our problem), she said that the account was pending and to try back in 24-48 hrs and enter in the information again.  How is that pending as we are redoing the process?  So we leave and the day after we get home, we go through the process again.  After even more hours on the phone with tech support, then customer service (I was steamed), only to be switched back the tech support (who tried to help but was unsuccessful), we were told that a ticket would be written and we could expect an email to resolve the issue.  Every time we were talking with tech support, they could only walk us through the same steps.  As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid.  Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts.","version":"9.19.0","date":"2019-07-14T00:00:00Z","rating":1,"app_id":301724680,"username":"Popeye'78","title":"DO NOT get this!  DO NOT!!!","country":"US","tags":["performance_and_bugs","service","payment","monetization"],"review_id":4460715452},{"content":"I have used the app for many years on my iPhone SE with no problems, then one day every time I tried signing on I received an error that Citi Bank was having technical issues and try back later. This went on for four days! I called Citi and was on hold for 50 minutes, finally they answered and said they inadvertently deleted some files in multiple accounts, not just mine, and this caused the issue. Instead of saying my sign on and password are incorrect when I tried logging on because of the deleted files, they elected to say that they had technical issues which in my mind means files are ok just computer hardware issues . After over two hours of working on this issue and re-entering all my info, I noticed that my thumb print capability was gone. I had to sign on with the password, not only that, Citi insisted on calling with the password, text was not an option. What a pain, really! Finally, the next day, I decided to delete the app and reinstall. Guess what, I got my thumb print capability back for sign on. Talking about a waste of time. I don’t have any of these issues with three other major banks which I use. Disappointed!","version":"9.38.0","date":"2021-04-20T00:00:00Z","rating":3,"app_id":301724680,"username":"Babboozled","title":"My app just quit working one day","country":"US","tags":["performance_and_bugs","cross_platform_consistency","accessibility","login"],"review_id":7244681486}],"related_apps":[{"app_id":311548709,"app_view_url":"/ios/us/wells-fargo/app/wells-fargo-mobile-r/311548709/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/30/d3/6f/30d36ff4-b648-f11e-74ce-22df13f23e59/AppIcon-0-0-1x_U007epad-0-0-0-11-0-0-sRGB-85-220.png/150x150bb.jpg","name":"Wells Fargo Mobile®","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":311548712,"publisher_name":"Wells 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accounts, credit cards and investment accounts for a more holistic financial view to managing your finances<br>Spending insights*: Track your spending habits and trends across your accounts <br>Bill management*: View and manage your bills and recurring payments in one place<br>FICO® Score : Citi credit card customers can view their FICO® Score for free <br>Make payments, including automatic payments, and transfers.<br>Dispute credit card transactions if ever needed and track the status<br>Stay informed with Account Alerts: Choose the alerts you want and even when you want them<br>Change your credit card due date: Choose the beginning, middle, or end of a month <br>Secure <br>Citi® Quick Lock: Lock or unlock your lost or misplaced card <br>PIN Reset: Reset your debit card PIN from your mobile device <br>Enable Touch ID® or Face ID® for a fast and safe way to access your account<br> * Features are available today on a limited basis.<br>**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. <br>Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.","app_summary":"'Citi Mobile', published by a US-based company. The app was last updated on 18 June 2026. Released in US on 24 January 2009. 'Citi Mobile' belongs to the 'Finance' category maintaining a content rating of '13+'. In US, 'Citi Mobile' ranked 14th on the 'Top Free iPhone Apps' chart in the 'Finance' category. Last month's estimates were 600k downloads. The app is available in US and being advertised actively. 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