{"game_intel_data":{},"featured_reviews":[{"content":"I have had fraudulent charges three months in a row and two times now they have favored the fraudsters and I had to actually sign a document saying I did not purchase an engine for an airplane. Like I have airplane money with my measly $1300 credit limit. I live in Alabama and they let charges go through in New York City. Some were over $2000. They kept using the card number until they found something that was within my credit limit. They close the account and when they close the account they still let the charges go through. You figure I would be alerted after someone attempted to make three charges that were double mark credit limit so I could let them know that I’m nowhere near New York City. Technical support has been no help and I have actually lied to me multiple times about me getting my money back. The sad part is that this is a card that I have specifically to make donations to a church in every month I have to dispute a fake charge just to be able to have enough credit on there to make the donation. I actually had a fraudulent charge on a brand new card that I had not even peeled the activation sticker off of yet. I definitely feel like Citi it’s not on my side when it comes to backing the consumer. I’ve had six different cards over the past 20 years and citi is the only one I’ve ever had a fraudulent charge on. They have not done anything to protect me from this fraud and the app basically hides it once the statement drops. I really need my money back Citi. You keep ruining my credit score.","version":"9.48.0","date":"2022-04-07T00:00:00Z","rating":1,"app_id":301724680,"username":"Jordan41084","title":"3 cards in 3 months","country":"US","tags":["service","notifications","monetization"],"review_id":8541352310},{"content":"We have two accounts and have been with CITI for over 12 years.  Every month, we go online and pay both accounts through our separate payment account.  Then tried to use this app.  Could not link, so we called technical support.  Finally got one account activated before leaving on trip.  The following day, before departure, we tried to pay both accounts.  By setting up the mobile app, both accounts became unlinked, as well as the payment information.  After well over an hour online with a rep that could only read from a script (she did not listen to our problem), she said that the account was pending and to try back in 24-48 hrs and enter in the information again.  How is that pending as we are redoing the process?  So we leave and the day after we get home, we go through the process again.  After even more hours on the phone with tech support, then customer service (I was steamed), only to be switched back the tech support (who tried to help but was unsuccessful), we were told that a ticket would be written and we could expect an email to resolve the issue.  Every time we were talking with tech support, they could only walk us through the same steps.  As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid.  Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts.","version":"9.19.0","date":"2019-07-14T00:00:00Z","rating":1,"app_id":301724680,"username":"Popeye'78","title":"DO NOT get this!  DO NOT!!!","country":"US","tags":["performance_and_bugs","service","payment","monetization"],"review_id":4460715452},{"content":"They fixed it, updating to five stars. \n\n---\nI've used this app for years and it's done me well but I got a new phone (iPhone SE) a couple weeks and the app is a pain now to use to the point of being totally useless. It no longer offers me the option for a Thumbprint sign in. And if I try to sign in manually via my saved password I get stuck in a loop because it won't fill in both the password and user login. At this point in order to access my account I've just memorized my complicated password. I input both that and my user manually (in the correct order or each time you fill in one the other will get deleted). I've tried restarting and making sure my app is up to date. I've compared the app on my new and old phone and on my old phone there is definitely the Thumbprint option both on the sign in page and under options in the security section. The app on my new phone doesn't show these options. And please, don't even think about using the stupid quick view or snap shot or whatever it's called, it will create even more trouble for you when you try to sign in. I'll update my review when the issue is fixed. When the app was working before it was my favorite cc app.","version":"9.29.0","date":"2020-06-01T00:00:00Z","rating":5,"app_id":301724680,"username":"tokkilane","title":"Fixed Now","country":"US","tags":["accessibility","cross_platform_consistency","login","user_data_and_privacy","updates_and_maintenance"],"review_id":6020386164}],"related_apps":[{"app_id":338010821,"app_view_url":"/ios/us/discover-financial-services/app/discover-mobile/338010821/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/f7/b4/58/f7b4582e-5412-044c-4e2e-65b4dba97c4e/AppIconProd-0-0-1x_U007emarketing-0-8-0-0-85-220.png/150x150bb.jpg","name":"Discover Mobile","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":338010824,"publisher_name":"Discover Financial 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accounts, credit cards and investment accounts for a more holistic financial view to managing your finances<br>Spending insights*: Track your spending habits and trends across your accounts <br>Bill management*: View and manage your bills and recurring payments in one place<br>FICO® Score : Citi credit card customers can view their FICO® Score for free <br>Make payments, including automatic payments, and transfers.<br>Dispute credit card transactions if ever needed and track the status<br>Stay informed with Account Alerts: Choose the alerts you want and even when you want them<br>Change your credit card due date: Choose the beginning, middle, or end of a month <br>Secure <br>Citi® Quick Lock: Lock or unlock your lost or misplaced card <br>PIN Reset: Reset your debit card PIN from your mobile device <br>Enable Touch ID® or Face ID® for a fast and safe way to access your account<br> * Features are available today on a limited basis.<br>**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. <br>Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.","app_summary":"'Citi Mobile', published by a US-based company. The app was last updated on 21 April 2026. Released in US on 24 January 2009. 'Citi Mobile' belongs to the 'Finance' category maintaining a content rating of '13+'. In US, 'Citi Mobile' ranked 4th on the 'Top Free iPhone Apps' chart in the 'Finance' category. Last month's estimates were 400k downloads. The app is available in US and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"A Banking App Designed for You","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://online.citi.com/US/ag/contactus","top_countries":["US"],"valid_countries":["US"],"available_countries":["US"],"pre_order_countries":[],"website_url":"http://www.citibank.com","app_id":301724680,"app_view_url":"/ios/us/citibank/app/citi-mobile-r/301724680/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/9d/10/9d/9d109dc8-c81c-ab88-0eaa-f628f5fa6ca7/AppIcon-0-0-1x_U007emarketing-0-8-0-sRGB-85-220.png/150x150bb.jpg","name":"Citi Mobile®","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":301724683,"publisher_name":"Citibank","publisher_profile_url":"/publisher/ios/301724683","rating":4.880051290161881,"rating_breakdown":[17395,6621,33057,310111,3515042],"rating_count":3882226,"country_release_date":1232755200000,"current_version":"9.94.0","file_size":350928896,"first_released_in":["US"],"minimum_os_version":"16.0","publisher_country":"US","recent_release_date":1776729600000,"release_date":1232784000000,"release_status":"REGIONAL_RELEASE","supported_languages":["EN"],"worldwide_release_date":null,"store_removal_date":null,"cohort_id":"cohort_01ea919e3e22ee9fc1acce3a","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":400000},"category_rankings":{"app_id":301724680,"country":"US","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":85,"primary_categories":[{"6015":6}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}