{"game_intel_data":{},"featured_reviews":[{"content":"HONEST RATING: \nI have been always using the same location for all my Keeta orders but the last few times the Delivery guy kept bringing it to the wrong location. It was okay. I didn’t complain untill this time the delivery guy decides not to deliver the order at all!!I did not receive the order and The company refused a refund saying that the Delivery man Delivered The order at the location that was sent to him AGAIN via WhatsApp. I argued that I did not receive it and that the delivery man told me personally via WhatsApp that he’s not gonna deliver the order because He claims I sent the “wrong” location, which is not true!! I’ve been using this same location for all my orders in Keeta and other Applications and the order would come to my front door without any problems. Yet, they keep arguing that the Delivery Guy Delivered the order Which is a complete lie by the way. And believe when I say that I went to the wrong location that the order was supposedly delivered at, AND IT WAS NOT EVEN THERE!!! Then Customer Service proceeds and tells me that they cannot help me, and that they made sure the order was delivered. Wow. Horrible customer service. Horrible Experience. Thank god my order wasn’t too expensive as my usual orders. Do not download this Horrible application!!!","version":"3.12.401","date":"2026-09-24T00:00:00Z","rating":1,"app_id":1662451643,"username":"hannirlie","title":"Order not Delivered, and the Refusal of a Refund despite being in the wrong.","country":"SA","tags":["service","customer_support"],"review_id":14587612236},{"content":"Please resolve the issue with the missing order option. It&#39;s difficult for me to take pictures of orders that I already have, simply because one order is missing. Perhaps if it were a mistake, the process would work. The problem is that I expect rejection because when I report a missing item, my order is automatically reviewed and then rejected on HungerStation. I don&#39;t recall anything like this ever happening. If I had a missing item, I would report it, and if there was a mistake, I&#39;d take a picture, and they would respond. (I don&#39;t remember the reasons that made me buy from you, other than that sometimes restaurants offer free delivery for orders around 25 to 35 riyals.) Please resolve this issue. \n(Note that on one occasion I was not given a receipt, so I took a picture of my order section as a substitute.)\nالرجاء حل مشكلة خيار الطلبات الناقصه صعب اني اصور طلبات هي موجوده عندي فقط لان فيه طلب ناقص يمكن لو فيه طلب خطأ الموضوع يمشي مشكلة ان اتوقع الرفض بسبب انه لمن ارسل عن نقص يقوم إلكترونيا يتم مراجعة طلبي فيتم رفضه في هنقرستيشن ما اذكر كان فيه شيء زيكذا بل لو كان عندي شيء ناقص ابلغ و اذا فيه خطأ اصور لهم اظن و يردو هم (ماذكر ايش الاسباب إلي خلتني اشتري من عندكم غير ان احيانا المطاعم بتكون توصيلها مجاني في حدود مثلا ٢٥ ريال تقريبا الى ٣٥) ارجو حل المشكله\nملاحظه في احدى المرات لم يصلني الايصال صورت قسم الطلب عندي كشيء بديل","version":"3.3.400","date":"2025-12-07T00:00:00Z","rating":1,"app_id":1662451643,"username":"ju_ah","title":"Solving the problem of incomplete orders","country":"SA","tags":["error_handling_and_messages","customer_support","service"],"review_id":13484378878},{"content":"i rarely put my review on any apps that i downloaded but this food delivery app has caught my attention on how they handling my issue. i ordered here last month and my payment was successful and it is also deducts the amount on my bank but unfortunately the order was not successful and i asked and explained to the customer service that i already paid but on the app the order didn’t go through they said they will refund it but first i need to pay again so i can receive the order while they still fixing my issue ( so it means that i paid twice). But unfortunately after a month and 7 times that i talked to them trying to refund the first payment that i made. they are just ignoring my issue and kept promising to me that they will fix my concern . They kept on telling me that they already raise it to their respective department (5 times they said this thing). But still nothing happened. That’s why i stopped ordering from this app so i can prevent this kind of problem. Better to use other food ordering apps rather than this apps because i felt like it was a SCAM.","version":"2.10.200","date":"2025-06-20T00:00:00Z","rating":1,"app_id":1662451643,"username":"Jake fordan","title":"Read the review first before making any order in this app.. 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