{"game_intel_data":{},"featured_reviews":[{"content":"Formal Complaint Regarding the Unfair off the Delivery Route System and its negative impact on drivers’ accounts. Dear Keeta Management Team, I would like to formally raise a serious concern regarding your newly introduced after-delivery route system, which, in my opinion, does not fairly reflect real road conditions. In Saudi Arabia, roads are often closed due to construction, U-turns are blocked, and Google Maps is not properly updated in many places. As drivers who spend 14 to 15 hours on the road daily, we know the real conditions. We are receiving after-delivery route appeals even when we successfully deliver orders on time. This feels unfair, and it also seems to slow down our accounts and reduce the number of orders we receive, which directly affects our work and income. If deliveries are completed on time, I kindly request that no unnecessary appeals be sent, and that our accounts not be affected. If Keeta wants drivers to follow specific routes, I respectfully suggest creating an accurate and updated official Keeta map. For now, please allow drivers who deliver on time to work peacefully without unnecessary appeals or reduced order allocation. I also request a written explanation for why on-time deliveries are being flagged and why orders decrease after receiving these appeals. Please take this matter seriously and forward it to the relevant management department. Thank you for your time and consideration. Regards, a concerned Keeta delivery driver.","version":"3.13.400","date":"2026-11-02T00:00:00Z","rating":1,"app_id":1662451643,"username":"Panday jee1","title":"Off the delivery route","country":"SA","tags":["service","performance_and_bugs"],"review_id":14740050663},{"content":"HONEST RATING: \nI have been always using the same location for all my Keeta orders but the last few times the Delivery guy kept bringing it to the wrong location. It was okay. I didn’t complain untill this time the delivery guy decides not to deliver the order at all!!I did not receive the order and The company refused a refund saying that the Delivery man Delivered The order at the location that was sent to him AGAIN via WhatsApp. I argued that I did not receive it and that the delivery man told me personally via WhatsApp that he’s not gonna deliver the order because He claims I sent the “wrong” location, which is not true!! I’ve been using this same location for all my orders in Keeta and other Applications and the order would come to my front door without any problems. Yet, they keep arguing that the Delivery Guy Delivered the order Which is a complete lie by the way. And believe when I say that I went to the wrong location that the order was supposedly delivered at, AND IT WAS NOT EVEN THERE!!! Then Customer Service proceeds and tells me that they cannot help me, and that they made sure the order was delivered. Wow. Horrible customer service. Horrible Experience. Thank god my order wasn’t too expensive as my usual orders. Do not download this Horrible application!!!","version":"3.12.401","date":"2026-09-24T00:00:00Z","rating":1,"app_id":1662451643,"username":"hannirlie","title":"Order not Delivered, and the Refusal of a Refund despite being in the wrong.","country":"SA","tags":["service","customer_support"],"review_id":14587612236},{"content":"Please resolve the issue with the missing order option. It&#39;s difficult for me to take pictures of orders that I already have, simply because one order is missing. Perhaps if it were a mistake, the process would work. The problem is that I expect rejection because when I report a missing item, my order is automatically reviewed and then rejected on HungerStation. I don&#39;t recall anything like this ever happening. If I had a missing item, I would report it, and if there was a mistake, I&#39;d take a picture, and they would respond. (I don&#39;t remember the reasons that made me buy from you, other than that sometimes restaurants offer free delivery for orders around 25 to 35 riyals.) Please resolve this issue. \n(Note that on one occasion I was not given a receipt, so I took a picture of my order section as a substitute.)\nالرجاء حل مشكلة خيار الطلبات الناقصه صعب اني اصور طلبات هي موجوده عندي فقط لان فيه طلب ناقص يمكن لو فيه طلب خطأ الموضوع يمشي مشكلة ان اتوقع الرفض بسبب انه لمن ارسل عن نقص يقوم إلكترونيا يتم مراجعة طلبي فيتم رفضه في هنقرستيشن ما اذكر كان فيه شيء زيكذا بل لو كان عندي شيء ناقص ابلغ و اذا فيه خطأ اصور لهم اظن و يردو هم (ماذكر ايش الاسباب إلي خلتني اشتري من عندكم غير ان احيانا المطاعم بتكون توصيلها مجاني في حدود مثلا ٢٥ ريال تقريبا الى ٣٥) ارجو حل المشكله\nملاحظه في احدى المرات لم يصلني الايصال صورت قسم الطلب عندي كشيء بديل","version":"3.3.400","date":"2025-12-07T00:00:00Z","rating":1,"app_id":1662451643,"username":"ju_ah","title":"Solving the problem of incomplete 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