{"game_intel_data":{},"featured_reviews":[{"content":"Here’s a victory I’d like to share.  Here’s how I got help from a person when the machine was incapable of understanding the human problem.  The way to get on the same page as the New Day machine is to talk to a person and when the machine asks a specific question just say the Something Else option.  Eventually you will get through to a person. Talk with them until you are confident that by the end of the conversation both of you can wish each other a “nice” “New day “.  Talk with the customer service person as if they will definitely help you get to the other side of a busy , stressful complex set of crossings on the road by the end of the conversation. Ask the customer service human person to take you to the meta-phorical Zebra Crossing.  Thanks to Ibrahim at NewDay for holding my hand while I crossed the road using my new iPhone 13.  Sadly I had to say goodbye to my Microsoft Vista computer and it’s associated email address because the software in it just couldn’t cope with the change.  John Lewis please note- look after your past customers.  Someone at John Lewis and not NewDay forgot about training the decision makers how to properly make reasonable adjustments for past customers who have found themselves impaired.  Thanks again to Ibrahimovic at NewDay for having the insight and patience to walk with me through.🐣🐥🦆🦉","version":"","date":"2022-12-15T00:00:00Z","rating":5,"app_id":1609935204,"username":"mushroom 🍄💔❤️‍🩹💖","title":"John Lewis NewDay","country":"GB","tags":["performance_and_bugs","service","cross_platform_consistency","accessibility"],"review_id":9398440576},{"content":"Was locked from my account for no reason, couldn’t access JLP to reset and all contact tel numbers were no longer in use or automated voice. After going through option after option and saying ‘something else’ and I’m not joking when I say two hours of trying, I finally got hold of a human. She was most patient and helped as much as she could but the problem was not solved. I was being asked for my DOB on everything I had to fill in, something they no longer ask for. I received a message to say my PIN number had been changed and to visit an ATM. I didn’t ask for this. I still cannot get on to the app despite updating it and my problem is not solved. \nNever had these problems with the old John Lewis and there was always a ‘human’ contact number.\nVery dissatisfied and frustrated.","version":"","date":"2023-01-10T00:00:00Z","rating":1,"app_id":1609935204,"username":"A nickname that's not","title":"Frustrating","country":"GB","tags":["sound_and_music","performance_and_bugs"],"review_id":9491901915},{"content":"I&#39;ve had a John Lewis credit card for over 15 years, never once had a problem. But after using the new card from NewDay for just over 2 months I&#39;ve had enough &amp; today rang to close my account. Everything seems to be wrong, the app is annoying, they take 20 or more to answer the telephone, the option system is confusing, very unclear and I keep being told my date of birth is &#34;incorrect&#34;. Today I was asked if I wanted &#34;my new card to be sent to my home address&#34; completely bizarre. At lunchtime I had 3 &#39;pending&#39; payments which I will pay off when they were no longer pending. This evening I checked my account &amp; to my horror the three transactions had become 6, each one was pending twice 😳 I rang to complain but they were closed. Went online again but the system seemed to have rebooted itself &amp; the outstanding amount was correct. How can a financial service make such an error 🙄 I&#39;m so glad I&#39;ve cancelled my account 🤨\n\nI&#39;ve had a ridiculous answer from customer services about my review but they&#39;ve not addressed a single point I&#39;ve made, not one. Another immensely irritating thing about the system is the seemingly endless reminders to pay the outstanding balance. The reminders come weeks before a payment is due. I refuse to set up a Direct Debit, another thing they badger you about, as I presto pay the whole outstanding balance every month directly from my bank account. NewDay clearly doesn&#39;t like this! Tough 😆 I&#39;m waiting for a couple of pending amounts to come through  &amp; pay off then that&#39;s it, the account is closed 😊","version":"2022.42.2","date":"2022-10-31T00:00:00Z","rating":1,"app_id":1609935204,"username":"Tullah13","title":"NewDay...What a Rubbish Company","country":"GB","tags":["performance_and_bugs","accessibility","service","payment","monetization"],"review_id":9241396728}],"related_apps":[{"app_id":596487185,"app_view_url":"/ios/gb/barclays-services-limited/app/barclaycard/596487185/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/f8/5d/09/f85d09b1-97b4-e4c1-d9b6-e54a8ab498dc/AppIcon-BCA-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"Barclaycard","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":423841525,"publisher_name":"Barclays Services 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Limited","publisher_profile_url":"/publisher/ios/936624570","rating":4.828095521795253,"rating_breakdown":[1757,422,1884,15638,141435],"rating_count":161136},{"app_id":1435763477,"app_view_url":"/ios/gb/virgin-money/app/virgin-money-credit-card/1435763477/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/60/a1/74/60a17458-edf7-ac43-8253-469f30a0ea2c/AppIcon-0-1x_U007ephone-0-1-sRGB-85-220-0.png/150x150bb.jpg","name":"Virgin Money Credit Card","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":485651918,"publisher_name":"Virgin Money","publisher_profile_url":"/publisher/ios/485651918","rating":4.699826036706857,"rating_breakdown":[5772,1410,3951,14647,140347],"rating_count":166127},{"app_id":965170355,"app_view_url":"/ios/gb/m-s-bank/app/m-s-bank/965170355/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/3c/87/f4/3c87f4ed-4deb-1d39-b225-76c00545e749/IconMSB-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"M&S Bank","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":965169664,"publisher_name":"M&S Bank","publisher_profile_url":"/publisher/ios/965169664","rating":4.681639006921618,"rating_breakdown":[5028,1677,3766,14976,124229],"rating_count":149676},{"app_id":1324011914,"app_view_url":"/ios/gb/zopa-ltd/app/zopa-bank-mobile-banking/1324011914/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/22/87/e9/2287e929-3152-c099-e3ac-20a591f0cfe5/ZopaIcon-0-0-1x_U007ephone-0-1-sRGB-85-220.png/150x150bb.jpg","name":"Zopa Bank – Mobile Banking","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":1324011913,"publisher_name":"Zopa Ltd","publisher_profile_url":"/publisher/ios/1324011913","rating":4.852267333312237,"rating_breakdown":[831,270,841,3521,57739],"rating_count":63202},{"app_id":1373018727,"app_view_url":"/ios/gb/fairscore/app/updraft/1373018727/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ba/4f/92/ba4f92a2-c01a-9304-1781-e534f2942159/AppIcon-0-1x_U007emarketing-0-7-0-sRGB-85-220-0.png/150x150bb.jpg","name":"Updraft","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":1373018726,"publisher_name":"FairScore","publisher_profile_url":"/publisher/ios/1373018726","rating":4.480125195618153,"rating_breakdown":[331,38,42,139,2645],"rating_count":3195},{"app_id":1492307209,"app_view_url":"/ios/gb/credability-ltd/app/credability-credit-score/1492307209/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/2b/fa/fe/2bfafe9b-6fdb-afcc-5c4f-9fb9846ddcc9/AppIcon-0-0-1x_U007emarketing-0-7-0-85-220.png/150x150bb.jpg","name":"CredAbility 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on Any Network","custom_fields_filter_id":{"errors":["Invalid params values: [nil], name: \"Advertised on Any Network\""]}},"categories":[{"name":"Finance","id":6015}],"content_rating":"4+","description":{"full_description":"Use your John Lewis Credit Card App to help manage your account anywhere, anytime. Free to download now, we have lots of features to enable you to manage your John Lewis account easily:<br><br>- View your latest balance and available credit limit<br>- View your latest transactions, including transactions that are still pending<br>- Make a payment on your account<br>- Add your John Lewis Credit Card to Apple Pay - a safe and secure way of making contactless purchases, and just as easy as a plastic credit card.<br>- Set up or manage your Direct Debit<br>- Manage your statement preferences<br>- Update your contact details<br>- Get in contact with us and view our FAQs<br><br>Registered for Online Account Manager already?<br><br>If you’re registered for Online Account Manager already then you’ll be able to use these details to login. No need to re-register!<br><br>Not Registered for the Online Account Manger?<br><br>If you’re not registered for Online Account Manager then no problem!<br>Download the app and click ‘Register for Online Account Manager’. You’ll need the following details to hand:<br><br>- Last name<br>- Date of birth<br>- Postcode<br>- Your card details OR your account number","app_summary":"'John Lewis Credit Card', published by a United Kingdom-based company. The app was last updated on 14 April 2026. Released in United Kingdom on 09 August 2022 and globally on 09 August 2022. 'John Lewis Credit Card' belongs to the 'Finance' category maintaining a content rating of '4+'. In United Kingdom, 'John Lewis Credit Card' ranked 260th on the 'Top Free iPhone Apps' chart in the 'Finance' category. Last month's estimates were < 5k downloads. The app is available in United Kingdom, Argentina, and Portugal but not being advertised actively. 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