{"game_intel_data":{},"featured_reviews":[{"content":"As a restaurant using DoorDash, I’d like to suggest a very important improvement to prevent confusion and losses: the app needs a clear visual distinction (color matching) between customers and dashers (drivers).\n\nWe’ve had several situations where a customer shows up in person to pick up their order, showing their app as proof. Then, a few minutes later, the assigned dasher arrives, also showing their app, expecting to pick up the same order. Since both interfaces look nearly identical, it’s hard to immediately know whether we’re handing the food to the customer or the dasher.\n\nMy suggestion: give the dasher app a completely different color scheme than the customer app (for example, blue background for dashers and white or red for customers). This would let us instantly identify who is picking up the order and prevent confusion, fraud, or duplicate pickups.\n\nThis small design improvement could make a big difference in the day-to-day operations of restaurants and enhance the experience for both customers and dashers.\n\n#2 \n\nImprove Handling of Scheduled Orders to Avoid Kitchen Confusion\n\nThere’s an issue with scheduled orders that creates confusion in the kitchen. When a scheduled order arrives, I have to accept it—but as soon as I do, the ticket is sent immediately to the kitchen printer, just like any regular ASAP order.\n\nThe problem is that my kitchen staff is often busy, and they don’t always realize it’s a scheduled order. So they start preparing it right away, even if the pickup time is still far away.\n\nMy suggestion: When a scheduled order comes in, we should receive a notification or visual alert, but the ticket should not print in the kitchen right away. Instead, the system should wait until the correct prep time (which we’ve already defined in the app—in my case, 20 minutes before pickup) before sending the order to the kitchen printer.\n\nThis simple change would reduce confusion, avoid wasted food, and improve order timing, especially during busy hours.","version":"1.22.0","date":"2025-05-06T00:00:00Z","rating":4,"app_id":1551000102,"username":"kno_0","title":"Needs Update for Visual Identification (Color Matching)","country":"US","tags":["performance_and_bugs","accessibility","feature_requests","notifications"],"review_id":12627701444},{"content":"I am extremely frustrated with how DoorDash manages both its service and order handling. While the platform advertises to florists and small businesses, the app is clearly not designed to support our specific needs. It doesn’t properly communicate with its own systems, and the lack of coordination is constant.  On several occasions, I’ve received an order, and even before I accept it, a Dasher is already en route. I’ve scheduled later pickup times, only to have drivers show up far earlier than requested. Every time I try to use the “on-demand” driver option, it takes 20+ minutes just to get someone in customer service who understands what I’m asking.\nMost recently, on Mother’s Day weekend—a critical time for florists—I clearly noted that one order wouldn’t be ready for 40 minutes. Despite this, a Dasher was sent immediately. I called multiple times to confirm the prep time and a substitution, but no one seemed to grasp how floral preparation works.\nTo make matters worse, my store was wrongfully suspended because a driver went to the wrong address or assumed I was closed, even though I was very much open.\nThis experience has made it clear: DoorDash is not equipped to support florists. The app lacks proper timing, flexibility, and knowledgeable customer service. I’m requesting that my store be reinstated immediately and that these ongoing issues be seriously addressed.","version":"1.23.0","date":"2025-05-14T00:00:00Z","rating":1,"app_id":1551000102,"username":"pay button not working","title":"Does not work for florist","country":"US","tags":["advertisements","service"],"review_id":12654820320},{"content":"DoorDash needs to build focus groups with merchants if it wants to do this app thing right.  Rarely anyone at DD reaches out to us on this.  Calling customer support always leads to case number which is generally a dead end road.  \n\nWe are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks).    There should also be notifications thru the manager app when orders come in.  Both of these features should be part of the app.  \n\nBecause we are a store-pick model, we  should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases.  We cannot do this now and must rely on calls to customer support that are generally cumbersome.","version":"","date":"2024-02-25T00:00:00Z","rating":2,"app_id":1551000102,"username":"jrc6820","title":"Too Many Issues to Mention Here","country":"US","tags":["service","feature_requests","localization","notifications"],"review_id":10979350168}],"related_apps":[{"app_id":1010729050,"app_view_url":"/ios/us/fedex/app/fedex-mobile/1010729050/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/ca/21/52/ca2152a0-0ed3-48f0-336a-b285d01a7a98/AppIcon-1x_U007emarketing-0-8-0-sRGB-0-85-220-0.png/150x150bb.jpg","name":"FedEx 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Mark an item out of stock or cancel an order if you’re having trouble fulfilling it. Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime. <br><br>MANAGE STORE AVAILABILITY AND HOURS<br>Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash.<br><br>GET DAILY BUSINESS DATA<br>View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash. <br><br>USE WITH THE ORDER MANAGER TABLET APP or POS <br>The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols. <br><br>Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US<br><br>ABOUT DOORDASH<br>DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia. <br><br>Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.<br><br>Get your business on DoorDash at get.doordash.com","app_summary":"'DoorDash - Business Manager', published by a US-based company. The app was last updated on 24 February 2026. Released in US on 08 December 2021 and globally on 08 December 2021. 'DoorDash - Business Manager' belongs to the 'Business' category maintaining a content rating of '4+'. In US, 'DoorDash - Business Manager' ranked 384th on the 'Top Free iPhone Apps' chart in the 'Business' category. Last month's estimates were 10k downloads. The app is available in US, Canada, and Australia but not being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Manage your DoorDash store","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://help.doordash.com/merchants/s/?language=en_US","top_countries":["US","CA","AU"],"valid_countries":["AU","CA","DE","JP","NZ","US"],"available_countries":["US","AU","CA","DE","JP","NZ"],"pre_order_countries":[],"website_url":"https://get.doordash.com/en-us","app_id":1551000102,"app_view_url":"/ios/us/doordash-inc/app/doordash-business-manager/1551000102/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/83/d3/93/83d39386-5b39-1a60-986e-40eb10f27941/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/150x150bb.jpg","name":"DoorDash - Business Manager","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":719972454,"publisher_name":"DoorDash, Inc.","publisher_profile_url":"/publisher/ios/719972454","rating":4.54375,"rating_breakdown":[210,26,37,103,2024],"rating_count":2400,"country_release_date":1638921600000,"current_version":"1.29.0","file_size":44858368,"first_released_in":["US","AU","CA","DE","JP"],"minimum_os_version":"17.0","publisher_country":"US","recent_release_date":1771891200000,"release_date":1638950400000,"release_status":"REGIONAL_RELEASE","supported_languages":["EN","FR","DE","JA","ZH","ES"],"worldwide_release_date":1638921600000,"store_removal_date":null,"cohort_id":null,"worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":10000},"category_rankings":{"app_id":1551000102,"country":"US","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":null,"primary_categories":[{"6000":344}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}