{"game_intel_data":{},"featured_reviews":[{"content":"I had tried to do video consultation after booking appointment but unfortunately never succeeded to have video call even after waiting more than 30 minutes but none joined called except me. It happened more than 5 times and consultation was done by phone after raising complaints.","version":"1.0.4","date":"2022-01-17T00:00:00Z","rating":5,"app_id":1538883990,"username":"EshalAhmad","title":"Never succeeded to have video consultation","country":"AE","tags":["performance_and_bugs"],"review_id":8250303596},{"content":"HORRIBLE SERVICE\n\nPointless application, no communication, lots of false information\n\nTook an appointment one month in advance and called and texted on whatsapp to confirm my insurance is covered. THEY EXPLICITLY CONFIRMED MY INSURANCE COVERAGE 3 TIMES. When i went for my appointment the clerks told me that i am not covered and i cannot attend the appointment i have been waiting over a month for. Mediclinic had my emirates ID and insurance information for over a month and even called to confirm my appointment. Yet they failed to communicate clearly that my insurance is not covered, they are wasting the time of patients.\n\nWhen writing a complaint, the complaints manager Ms Alia was absolutely no help at all. being very rude in her tone, only repeating what had happened and not offering any solutions. My experience with her was disgusting and made matters even worse. She blamed the call center for not providing information correctly, even though there is no way of contacting Jowhara branch directly.\n\nAs a patient i confirmed my insurance eligibility 3 time from 3 different sources for a specific branch and specific Dr of Mediclinic, yet they all failed to communicate the status of my coverage.\n\nBelow is one of the ways i confirmed my coverage while texting Mediclinic on whatsapp. Absolute waste of time and energy, this hospital time and time again fails to upkeep the simplest standards.","version":"2.3.1","date":"2024-07-30T00:00:00Z","rating":1,"app_id":1538883990,"username":"Mo 82493","title":"HORRIBLE SERVICE","country":"AE","tags":["performance_and_bugs"],"review_id":11550950377},{"content":"I have errors and can’t book since my emirates ID number does not Mach my birth year. I.e my EID starts with 1973 but my birth year is 1974. So the app does not accept this because it performs a QAQC check to Mach both EID and birth year. This is an unnecessary step because currently the authorities have stopped matching birth year with EID number. Also as in my case I had to correct my birthdate due to a very old error in official documents but the EId remained the same. Please fix this problem, no need be do stringent on this point. Especially now you will see more and more such cases.","version":"2.5.0","date":"2025-02-20T00:00:00Z","rating":2,"app_id":1538883990,"username":"Abdalla123","title":"Must match birthday with Emirates ID number!","country":"AE","tags":["performance_and_bugs"],"review_id":12332004314}],"related_apps":[{"app_id":436297690,"app_view_url":"/ios/ae/seha-abu-dhabi-heath-services-company/app/seha/436297690/","country":"AE","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ec/02/bd/ec02bda3-6442-f8cf-9e78-a6131697294c/AppIcon-0-0-1x_U007emarketing-0-11-0-0-0-85-220.png/150x150bb.jpg","name":"SEHA","os":"ios","price":{"currency":"AED","value":0,"string_value":"0.00 د.إ","subunit_to_unit":100},"publisher_id":436297693,"publisher_name":"SEHA - Abu Dhabi Heath Services 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From booking a doctor to checking your results, the Mediclinic app gives you instant, secure access to the care you need anytime, anywhere.<br><br>The Mediclinic Middle East app gives you secure, quick and easy access to the right care when you need it. It’s simple to set up and designed for a <br>seamless experience.<br><br>Register using UAE Pass to get started. Book appointments with our doctors and access your digital healthcare tools right away.<br><br>After your first visit, you’ll see a clear overview of your medical information in the app, helping you stay on top of results, prescriptions and next steps.<br><br>Manage your care—and your family’s—in one secure place, with helpful alerts and options for earlier availability where possible.<br><br>Features:<br><br>• Book, reschedule and cancel appointments<br>• Get notifications when earlier slots open with your doctor<br>• Start on-demand virtual consultations<br>• Manage family profiles and appointments<br>• View test results, visit summaries and health history<br>• Track referrals for labs, imaging and specialist visits<br>• See current and past prescriptions<br>• Access personalized maternity care plans and pregnancy tracking<br>• Fast, secure login with UAE Pass<br>• Available in Arabic and English<br><br>We’re continuously improving the Mediclinic app to make your healthcare simpler and more connected.<br><br>For support: 800 2026 • mymediclinic24x7@mediclinic.ae","app_summary":"Mediclinic, published by a United Arab Emirates-based company. 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