{"game_intel_data":{},"featured_reviews":[{"content":"Yeah, that’s right, LATAM does not care if you are connecting and 50 minutes prior was not enough time to allow me to check in to my flight to La Serena. I had to rebook myself to the next flight. In addition, when I did check in later and self checked my bag, I had to try five different machines because they had all run out of paper and of course no one told me that because I was traveling premium I could have checked in with their Premium checkin services without doing all the self-check-print-your-own-luggage.","version":"11.2.0","date":"2024-02-06T00:00:00Z","rating":3,"app_id":1497908631,"username":"Mdealvare","title":"I got in from Panama City and was not allowed to check into my flight to La Serena","country":"US","tags":["feature_requests"],"review_id":10908163396},{"content":"I won’t blame the desk attendants or flight attendants, the problem with Latam Airlines is at Corporate level, it is imperative that the company review their policies and rules to\nAvoid the customers frustration for being victim of a system that obviously isn’t working, to give an example: People have to go through a second search of their carry on or backpack before boarding the plane even though already passed through customs.\nAnother case per instance is that people have to get rid of their liquids (water, soda etc) purchased inside the airport at he same area where people purchased liquid products \nThat are allowed inside the plane which does not make sense. Although Latam is a South American Airline they should constantly give their employees training, for procedures and communication e.g: Bilingual customer service representatives to be able to assist English speaking customers.\nMy general impression of Latam is they have poor Customer care and support staff that obviously are following rules and training imposed by Corporate Governance.","version":"12.4.0","date":"2024-04-26T00:00:00Z","rating":1,"app_id":1497908631,"username":"Male7&7","title":"My experience with Latam","country":"US","tags":["performance_and_bugs","service","game_progression"],"review_id":11203272166},{"content":"I am Latam BlackSignature member since a while already. I have been always using the app and the website and I am still convinced that both things are the biggest weakness that Latam has . A few years ago when I started using the app, I found it very basic and full of errors, and I compared it with the AA app which was already much better than this one. At that time I thought that it was a matter of time and learning curve. However, as the years passed there is no improvement at the app, in the contrary, things are getting worse every day. Its completely inestable, and you cannot trust that it will work . Upgrade requests, data update, boarding pass download, account status, do work only once in a while. In most of the cases I need to contact the special services WhatsApp to solve y requests. It also misses very basic features like baggage tracking. I would recommend that you re do it from scratch . 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What’s new in the app:
Car section: Rent a car from the app and earn LATAM Pass Miles.
Add-ons for your trip: New experience to add additional baggage, seats, travel assistance and more complementary services when booking your airfare, all in one place.
LATAM Concierge: Your virtual assistant available in the app to help you plan, reserve and manage your trip. (Available in Chile, Colombia, Ecuador and Peru, coming soon to more countries)
eSIM for travelers: Stay connected at your destination without changing your physical SIM. Purchase your eSIM before flying from the app.
Offers based on your location: Discover personalized promotions based on where you are.
Everything you need to travel:
. Buy domestic and international tickets and be the first to know about deals.
. Make changes to your reservation to move your flight earlier or later.
. Add baggage and choose your favorite seats before flying.
. Automatic Check-in and digital boarding pass.
. Notification center: you decide how you want us to contact you.
. LATAM Wallet for faster refunds.
. Apply or place offers for a cabin or seat Upgrade.
. Manage refunds and check travel requirements before departure.
. Receive alerts about your flight status.
. Access special services for an even more comfortable trip.
. Request the unaccompanied minor service.
. Create your account and enjoy LATAM Pass member benefits.
. Check the details of your LATAM Pass Miles and Qualifying Points.
Plan your full trip and earn LATAM Pass Miles:
. Packages with flights, hotels, car rental and transfers.
. The best vacation and destination deals.
. Book accommodation in the best hotels and build your ideal itinerary.
Download our travel app and discover all the latest updates LATAM Airlines has for you. Enjoy the best experience when flying with LATAM.","app_summary":"'LATAM: Flights', published by a Chile-based company. The app was last updated on 15 May 2026. Released in US on 21 December 2021 and globally on 02 November 2021. 'LATAM: Flights' belongs to the 'Travel' category maintaining a content rating of '4+'. In US, 'LATAM: Flights' ranked 214th on the 'Top Free iPhone Apps' chart in the 'Travel' category. Last month's estimates were 200k downloads. The app is available in Brazil, Chile, and US and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Book flights, hotels and more","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.latamairlines.com/br/pt/central-ajuda","top_countries":["BR","CL","US"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["EC","BR","CL","CO","PE","AU","CN","JP","KR","DZ","AO","AZ","BH","BB","BM","CR","DO","EG","SV","GH","GT","HK","IN","ID","IL","KZ","KE","KW","LB","MO","MG","MY","NZ","NG","OM","PK","PA","PH","QA","SA","SG","ZA","LK","TW","TH","TN","AE","UY","UZ","VE","VN","BO","KH","NI","AF","GE","IQ","LY","MA","MZ","MM","YE","AR","US","CA","FR","DE","GB","IT","RU","AT","BY","BE","BG","HR","CY","CZ","DK","FI","GR","HU","IE","LT","LU","MT","MX","NL","NO","PL","PT","RO","RS","SK","SI","ES","SE","CH","TR","UA","EE","LV","PY","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"https://www.latamairlines.com","app_id":1497908631,"app_view_url":"/ios/us/latam-airlines-group-s-a/app/latam-flights-hotels-cars/1497908631/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/a9/eb/b8/a9ebb8e0-36bf-4756-22df-2116e49b9023/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/150x150bb.jpg","name":"LATAM: Flights, Hotels, Cars","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":504535324,"publisher_name":"LATAM Airlines Group S.A.","publisher_profile_url":"/publisher/ios/504535324","rating":4.744494587063205,"rating_breakdown":[1571,365,609,1764,36242],"rating_count":40551,"country_release_date":1640073600000,"current_version":"26.18.0","file_size":200757248,"first_released_in":["EC"],"minimum_os_version":"16.1","publisher_country":"Chile","recent_release_date":1778803200000,"release_date":1635836400000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["EN","PT","ES"],"worldwide_release_date":1635811200000,"store_removal_date":null,"cohort_id":"cohort_6683bd14993c5d145002e9c8","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":200000},"category_rankings":{"app_id":1497908631,"country":"US","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":null,"primary_categories":[{"6003":208}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}