{"game_intel_data":{},"featured_reviews":[{"content":"This new M1 app is a joke. I login with my M1 ID which is my email address, but can only view and pay the bill with my main account, which is the Internet Plan. I can’t switch to view or pay my mobile plan which is already associated with the same M1 ID. That’s fine, I logout from the app, login again with my mobile number, finally able to see my mobile bill, but I can’t download the PDF format! It prompted me in order to view the PDF bill, I have to login with my email address. So how now? I need my mobile bill in PDF file so that I file a claim to my company! I am your over 20 years customer, but I am now ready to switch to your competitors after the internet and mobile plan contracts are due. Bye!","version":"28.41.0","date":"2023-07-19T00:00:00Z","rating":1,"app_id":1494104254,"username":"yawkent","title":"Disappointed App","country":"SG","tags":["login","monetization"],"review_id":10156087325},{"content":"Hey M1, my first ever AppStore review goes to you. App has been loading for the past 1 hour to no avail. I checked online faq which tells me to uninstall and install the app and try again if I run into any error for the app. Seriously? Is this the best you can do? When I switched over from the previous sim only plan to this bespoke sim only plan, I didn’t even receive any last bill for the previous plan and the acct was deactivated from the old app the moment I signed up for the bespoke plan, so I cannot check what was to be reimbursed to me. Now neither old app and new app is working. Just brilliant M1!!! If tech support is not up to standard, ultimately you are gonna lose your customers. The few dollars savings on monthly bills just doesn’t justify the much lower level of service and support we are receiving as compared to your competitors. Please also don’t forget there are actually cheaper and more reliable plans out there. Roaming is less important when most of us are literally stuck on this island in this pandemic. Totally disappointed from a customer who first signed up with u over 20 years ago.","version":"1.8.9","date":"2021-05-30T00:00:00Z","rating":1,"app_id":1494104254,"username":"esql","title":"Worst app ever","country":"SG","tags":["performance_and_bugs","game_progression","monetization"],"review_id":7404706936},{"content":"When you release an update you log us out. It might be okay, but then you require us to re-register email id. Since when has your app become so troublesome to use? I need to re-register email just to view my pdf bill? What is the timer limit to key in email OTP? You only give 30 seconds to resend request for email verification. Do you know email takes longer than 30 seconds to arrive in the inbox? Get this: If i want another way to change email id using Singpass through the app, I first need to login with email id to see account options in the More tab, then I can change my email id. But getting to these options is not possible until I first verify my email id, right? Eventually I did manage to verify my email id. But this is a lot of unnecessary anxiety for users, creating a lot of unnecessary work for your staff, is it not? And you direct all customers with issues to your Facebook Messenger? 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