{"game_intel_data":{},"featured_reviews":[{"content":"Safety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app. \n\nThe bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app.\n\nI have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app.","version":"2.78.7","date":"2021-06-25T00:00:00Z","rating":4,"app_id":1454725763,"username":"AMZN DRVR","title":"Safety suggestion","country":"US","tags":["accessibility","feature_requests"],"review_id":7505253402},{"content":"Ok so the app itself is ok and could definitely use improvements. I experienced many technical issue which either delayed me or stopped me making deliveries. On this particular day I was at the warehouse and in the process of me scanning the app froze and then the entire route disappeared from the itinerary. I called customer support and they told me not to worry I would still be paid and just send a email to support which I did before I even left the warehouse. This happened 8/5/22 and I still was not paid. I don’t expect to get the full block pay but at least compensate me for my time and gas expenses especially since this was something beyond my control. After sending many emails and not receiving no help at this point they are refusing to me and at this point I’m done I will be deleting the app. I keep having bots sending the same message saying you will only be paid for blocks you showed up for and completed but to make it even worst they tried to make me seem like a liar but saying we investigated and our records indicate that you were not there which is completely false. I have proof from the warehouse managers that were there that day to the phone records and the email I sent and clearly one took the time to fully investigate it. So I want to make you all aware that this is a terrible business practice/model and they take advantage of drivers who rely on the app. Some of the blocks are not enough to break even between time and gas and there is no transparency when it comes to the delivery routes. I would not recommend this to anyone and I hope they improve this business model or shut it down because some of the practices do seem predatory to work only in the best interest of the company and not the drivers who contribute to the success of the company!!!!!!","version":"2.104.1","date":"2022-09-11T00:00:00Z","rating":1,"app_id":1454725763,"username":"LB The Great1","title":"The worst customer service!!!","country":"US","tags":["service","monetization","performance_and_bugs"],"review_id":9074058735},{"content":"I’ve really enjoyed the flexibility of this app. The only issue that I have, and it’s a pretty big issue, is with the support drivers seem to get from the live chat feature- on road and off  road. IiioAnytime anything comes up for me, I contact support. And generally speaking, it’s not at all my fault, and I’m going above and beyond to ensure that customers successfully receive their packages and everyone stays safe! So let’s say I have a route that majority apartments, and several of the stops have access issu cted by this incident. But almost without fail, wit will show on my standings, and it will take an additional several es/can’t get ahold of customer.. so I actually take the time to reach out to customer serval times, and try to find a safe way into the building without causing disturbance. I generally have luck eventually gaining access, but it does take me much longer than anticipated. I call support, let them know why I’m a little behind, they tell me not to worry, they’ve made a notation to my account and my standings won’t be negatively affected by this incident. But almost without fail, it will show on my standings, and it will take an additional several times of reaching out to support to get someone who will actually hear me, look at the notes in my account, and to please adjust my standings so that if fairly and accurately reflects the work that I do for the flex program. 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