{"game_intel_data":{},"featured_reviews":[{"content":"App is great most of the time but it does randomly log me out whilst at work and has happened more recently. It never used to be a problem at all, never happened until after one of the most recent updates. It will log me out whilst I’m on a shift with food in my bag or at the restaurant about to collect an order. And then it causes problems with they restaurant/customer as they blame me (the rider) and I have been asked to take orders back to restaurants for another rider to collect. I’ve had to get directions and addresses from rider support before as well I’ve done this 2 years and never had this problem. I think it was better when the addresses used to be on the order so if the app messes up or the battery dies we can still use the receipt to find the customers address!!","version":"19.09.20","date":"2019-09-28T00:00:00Z","rating":4,"app_id":1438758758,"username":"ToniiG1990","title":"Mostly a great app!","country":"GB","tags":["performance_and_bugs","updates_and_maintenance"],"review_id":4852758614},{"content":"Is amazing on this company how quick they are available when you are making them money. When there is issue with your account is an authentic circus. Been unable to go online for over 4 weeks, the loss of earnings the constant battle  of emails back and forward the repetition of explanation in regard to issue it is a real struggle but is most evident of all of this is THE COMPLETE DISRREGARD CARE AND VALUE GIVEN TO DRIVERS WHEN THEY ARE NOT MAKING PROFIT TO DELIVEROO IS ALMOST CRIMINAL!\nIt took over two weeks to reply to my email( yes that’s right they don’t have phone number to dealt with driver system issues, that’s reserved for when you providing profit to companie only), when finally got reply I don’t if was just bad luck or everyone is as but got Nina the most unprofessional incompetent and spiteful person that ever worked on customer service. It took 5 emails explaining over and over the issue, she just works Wednesdays and Saturdays (very helpful), only provided the link last week after I file former complain, out of spite she dosent reply to my emails I can’t request someone else to dealt with my problem. Now a after submitting the evidence (6 times via email) on app they don’t validate, a week and counting to validated a passport check 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻\nDo they care about my situation? How much have been struggling with lake of earnings? The fact have been with them for over 6 years?\nAbsolutely not, the only time YOUR VALUABLE TO DELIVEROO IS WHEN YOU DOING A DELIVERY AND YOU CANT FIND THE DOOR, THERE YES THEY WILL HELP YOU, PHONE LINE ALWAYS READY WHEN YOU MAKING PROFIT!","version":"25.23.0","date":"2025-08-29T00:00:00Z","rating":1,"app_id":1438758758,"username":"WhoCaresD1","title":"Shameful 0Stars","country":"GB","tags":["customer_support","service","payment"],"review_id":13075325723},{"content":"Hi. I’m making deliveries in Crewe area, I’m from Crewe, so the think is you give us picking orders from Nantwich. So if I’m in Crewe and I received a order to pick from Nantwich I need to travel between 5-7 miles depending which restaurants I need to go, after I’m driving 7 miles to pick that order I need to drive another 3-6 miles to deliver this order. So far is 7+6 = 13 miles for me to driver this mean over an hour where you give me for this trip between £4 - £6 max which is to low. Ok after I finish my delivery I need to drive back to Crewe another 6-8 miles , so I’ve driven 20 miles in heavy traffic 1:30h. On this time I pay for food insurance £1,50 and the cost for fuel which not cover your payment for this trip. I already done a lot of deliveries like that driving 15-20 miles for 4-6 pounds thinking you will sort this payment for long trips but nothing change until now. The other think what u can say is to reject the order. Ok I already reject few orders from Nantwich where the payments was 4-5 pounds and 6 miles only to go on restaurant but every time when I reject the order, with reason distance to long , my statistics go down and I have now 89% statistic because of this. I don’t like when I driving for you a lot of miles for finish the deliveries and when I reject the orders my status going down. You need to sort this faster because you will lose faster a lot of good drivers. For example “Just Eat” pay for 6 miles 10-12 pounds. I’m not saying do the same but u need to pay more for this trips. Come on my sit and drive 20 miles in busy time for 4-5 pounds. I’m sure you don’t like it and the cost for insurance and fuel after that u need to take money from you pocket to cover this. Hope you will read this mail and sort this. And please sort my statistics cause is to low because I reject Nantwich orders. Thanks","version":"19.12.04","date":"2019-12-10T00:00:00Z","rating":1,"app_id":1438758758,"username":"where is language","title":"Payment low","country":"GB","tags":["feature_requests","monetization"],"review_id":5257415869}],"related_apps":[{"app_id":536248734,"app_view_url":"/ios/gb/barclays-services-limited/app/barclays/536248734/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ad/96/2b/ad962bc8-42f4-82df-7e16-61084956f55a/AppIcon-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"Barclays","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":423841525,"publisher_name":"Barclays Services 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