{"game_intel_data":{},"featured_reviews":[{"content":"Service is always good but they need to space out the breaks. It’s very busy and two or three people are on break. So many upset people today. But they are good with being nice. They need assistance fast! Thank you","version":"3.0","date":"2026-03-16T00:00:00Z","rating":5,"app_id":1437519388,"username":"BYUbbbn","title":"Today","country":"US","tags":["customer_support","service"],"review_id":13852524096},{"content":"Tonight was my third time here . The first two times the staff and the food was exceptional .\nBut tonight \nThe person at the register hardly spoke any English and was having a very hard time at the register . Seemed very confused .\nI got the 4 piece grilled dinner and my wife the chicken sandwich.\nNot many people in tonight as it was not busy .\nThe chicken sandwich was dried out and hard to chew.\nMy chicken was dried  out too other then the thigh .\nThe wing and chicken leg crunchy?\nThe other two times was on a weekend night so the turnover was quick and the food fresh.\nTo me the food tonight was sitting around for a while not hot and dried out.\n Very disappointing \nI will give it another try as I really enjoyed my experience prior to.\nBut hopefully someone will look into it \nThis is a Wednesday evening","version":"3.0","date":"2025-09-25T00:00:00Z","rating":2,"app_id":1437519388,"username":"JRR BPR","title":"Disappointed.","country":"US","tags":["service","customer_support"],"review_id":13180811001},{"content":"I received the ad and it looked interesting plus the food looks scrumptious. It was not easy to download and navigate plus it took me 20 minutes to place my order only to be told they couldn’t fulfill my order today. I was starving by the time I was told to place my order at another time. Surely the store on Lexington Avenue doesn’t close at 8 o’clock on Friday night….That’s ridiculous! I doubt I’ll waste my time again. Maybe I’ll try the chicken if I walk by the store, as I live three blocks away.","version":"","date":"2024-05-18T00:00:00Z","rating":1,"app_id":1437519388,"username":"Ruby Falls singer","title":"SUPER FRUSTRATED","country":"US","tags":["advertisements"],"review_id":11278527571}],"related_apps":[{"app_id":1138437085,"app_view_url":"/ios/us/el-pollo-loco-inc/app/el-pollo-loco-loco-rewards/1138437085/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/e8/22/76/e8227604-3e06-49d4-f9b9-23ad119ce2d6/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/150x150bb.jpg","name":"El Pollo Loco - Loco Rewards","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":1224194695,"publisher_name":"El Pollo Loco, 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