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But in the fact that they refused to do their part at all, and told me a specialist looked at it, sounds like they’re not equipped to deal with actual problems that may come up. Just be aware they will not do their part as an insurance agency and you will be stuck dealing with your issues on your own.","version":"0.3.473","date":"2021-09-19T00:00:00Z","rating":1,"app_id":1436300089,"username":"valeriaexperience","title":"Luko is not a real insurance agency","country":"US","tags":["sound_and_music","performance_and_bugs"],"review_id":7821451703},{"content":"I would not recommend this insurance to anyone. Not only does their application make submitting a claim MORE difficult, their customer service is absolutely unhelpful. I am still dealing with an unfinished claim from a flood in my apartment and doubt I will receive any clarity, assistance, or monetary compensation for the disaster. PLEASE, find an alternative insurance. Do not use Luko. 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Insurance, prevention, contract & claim management, the Luko app is there for all these needs, anytime, right from your pocket ↓<br><br><br>Choose efficient insurance, on your own terms, no strings attached:<br><br>- Access the details of what’s included or not, at a glance<br>- Get covered in 2 minutes online<br>- Chat with our best-in-class customer service, every day of the week<br>- Download or share your proof of insurance<br>- Add beneficiaries or options in a click<br>- Terminate your contract without notice<br><br>Hassle free claim management, with a dedicated expert <br><br>- File your claim directly in the application, in 5 minutes<br>- Add easily documents, photos and videos<br>- Access to your claim status and updates 24/7<br>- Get a dedicated expert to follow your claim from A to Z<br><br>Cover everything that matters to you, at the best price <br><br>- Mortgage insurance: cover your mortgage and save up to 15 000€ by switching to Luko<br>- Home insurance: protect your home & everything in it, save up to 20%<br>- Landlord insurance: insure your asset<br>- E-scooter insurance: cover your civil liability from 3,50€<br><br>and many more to come! <br><br>Benefit from integrated home services to care for every of your home needs :<br><br>- A network of trustworthy repairmen for your repair & overhaul needs<br>- Video calls to get advice from our home experts<br>- Tutorials and tips to handle your daily maintenance work<br>- Weather alerts in case of upcoming risky weather events","app_summary":"'Luko - N°1 Neo-insurance', published by a France-based company. 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