{"game_intel_data":{},"featured_reviews":[{"content":"This app is very good in every way day to day basis when tracking orders when ever you feel like it. Which spot the most important check parcels openly date of schedule and time on urgency. Nevertheless, surely it is when required to do so. App, right in your pocket of all orders you have placed. Furthermore, any problems occurs during deliveries, unscheduled or any delays as well as company misjudged on delivering goods of its items. You are always to see freely when ever there is a problems, all states in the app where everything is written in descriptive for you to understand the situations have occurs, when, how and where this have been an issue, will rectify in details of every process undertaking will show up in this app letting you know the things where or how it has effected and what will happen to solve your own problems in matter in a compact size app, allowing you to experience the quick and efficient process of delivery which, “Royal Mail” has taken its steps forward delivery goods to its owner of the possession in secure and effective number of quick and careful services within the time frame at their doorsteps. “This is an app where it has seen urgently without worries and peace of mind what is happening with the order or official documents expected and to be arrive”. Thanks","version":"12.0.3","date":"2023-05-31T00:00:00Z","rating":5,"app_id":1435168829,"username":"QRBegum","title":"Very good and handy tool for urgent.","country":"GB","tags":["performance_and_bugs"],"review_id":9984513812},{"content":"I am having the came issue every time I am having a parcel delivered by Royal Mail, I am disabled living in emergency accommodation after I had a house fire. I don’t sit on the living room as the sofa here is to low for me to manage getting up, I spend my time upstairs and by the time I struggle  down stairs the person is always gone! Even though I have asked for parcels to come the back door and requested more time, as well as said for items to be left in the shed. The person is always leaving well before I get to the door I have already had a parcel returned to sender through this person not followed my instructions on my account, it is really frustrating especially having to struggle down stairs with a new born. There is a post office opposite the street they could leave my parcels there if they can’t manage walking round the back way. I would even pay for them to come to the back door  so as to be able to get my parcels lol. Hopefully I can get Hugh to someone to talk about this, I’ve already spent 18 minutes waiting for someone\nTo answer my call. Another frustrating issue with the Royal Mail, no one to speak to directly about issues with their services.","version":"16.7.3","date":"2025-07-04T00:00:00Z","rating":5,"app_id":1435168829,"username":"leanne ashley","title":"The app is ok but the local delivery person is very frustrating","country":"GB","tags":["service","customer_support","feature_requests"],"review_id":12851562677},{"content":"I would like to provide feedback regarding the usability of your website, specifically the parcel tracking section. \nWhile occasional delivery mistakes happen and I understand that, the main problem I encountered was the difficulty navigating your website. The tracking tool is not clearly presented, instead of the simple input field for the tracking number, the user is directed to multiple help articles. This creates unnecessary confusion and makes it extremely hard to find the actual tracking function. \nMy item was delivered to wrong address. Luckily postman took a picture of GPS coordinates which I manually put into google maps. I still didn’t find the solution from your articles trying simply locate the parcel. \nFor such a large and established organisation, straightforward tracking and misdelivery bar on the homepage would greatly improve user experience and reduce frustration for customers. \nThank you for considering this feedback. I understand amount of work before Christmas.","version":"17.4.4","date":"2025-12-04T00:00:00Z","rating":5,"app_id":1435168829,"username":"Customer 007UK","title":"Website usability and 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You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.<br>Book a Collection:<br>• Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.<br>Services Near You:<br>• We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.<br>Book a Redelivery:<br>• Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!<br>Change Your Delivery Options to Suit You:<br>• You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.<br>Set up a Redirection<br>•Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.<br>Many More Great Features:<br>• Find the size and format of your parcel using our Augmented Reality Parcel Sizer;<br>• See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;<br>• Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;<br>• Save items you are tracking and add an alias name making them easier to identify;<br>• Save postage receipts – simply take a photo of your receipt and store it to the app;<br>• Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App<br>• Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.<br>• Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.<br>• Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.","app_summary":"'Royal Mail', published by a United Kingdom-based company. The app was last updated on 18 June 2026. Released in United Kingdom on 14 September 2018. 'Royal Mail' belongs to the 'Lifestyle' category maintaining a content rating of '4+'. In United Kingdom, 'Royal Mail' ranked 2nd on the 'Top Free iPhone Apps' chart in the 'Lifestyle' category. Last month's estimates were 200k downloads. The app is available in United Kingdom, Germany, and Switzerland and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Tracking, redelivery, prices","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"http://www.royalmail.com","top_countries":["GB","DE","CH"],"valid_countries":["CH","DE","GB"],"available_countries":["GB","DE","CH","CN"],"pre_order_countries":[],"website_url":null,"app_id":1435168829,"app_view_url":"/ios/gb/royal-mail-group-ltd/app/royal-mail/1435168829/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/cd/77/90/cd779054-abc6-de1f-342c-91f8005b486c/AppIcons-0-0-1x_U007emarketing-0-8-0-85-220.png/150x150bb.jpg","name":"Royal Mail","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":405725377,"publisher_name":"Royal Mail Group Ltd","publisher_profile_url":"/publisher/ios/405725377","rating":4.589334661142722,"rating_breakdown":[25536,4503,10357,33531,339787],"rating_count":413714,"country_release_date":1536883200000,"current_version":"18.1.2","file_size":82648064,"first_released_in":["GB"],"minimum_os_version":"15.0","publisher_country":"United Kingdom","recent_release_date":1781740800000,"release_date":1624345200000,"release_status":"REGIONAL_RELEASE","supported_languages":[],"worldwide_release_date":null,"store_removal_date":null,"cohort_id":"cohort_66e940076f48d25d32f81c83","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":200000},"category_rankings":{"app_id":1435168829,"country":"GB","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":41,"primary_categories":[{"6012":2}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}