{"game_intel_data":{},"featured_reviews":[{"content":"Needless to say when having noticed this I used Ai to check the likelihood of my family making the 08:32 train to Liverpool Lime street, it answered very unlikely. So I contacted TrainPal customer support and within minutes the operator at the other end had understood my concern and had explained that yes on my advanced purchased tickets it was ok, they pointed out the differing prices and also mentioned that there would be a fee for the change £9.99 ish and yes there was a £2 ish difference between the two journeys. Exactly as I was told the price was increased by £11 ish no problem now I just have to tell the wife she can rest for a while and not stress out. Obviously if the plane arrives well early and at the gate early then I’m going to be in it up to my neck but hey I’ll hack it. This company is excellent and the staff are knowledgeable and polite it has been a pleasure. Thank you TrainPsl and your customer support team.","version":"3.83.0","date":"2026-05-22T00:00:00Z","rating":5,"app_id":1411737922,"username":"HashKMH4","title":"Panic as I noticed flight always arrives late.","country":"GB","tags":["customer_support","service","pricing"],"review_id":14093406984},{"content":"It used to be a very good discount app from what I knew, but when I came back to use it after a year's absence, all the virtues seemed to have disappeared, which disappointed me. 1. There aren't many discounts compared to the Trainline app. 2. The departure and destination names seem to be incorrect. For example, even when I enter Heathrow airport, the results show buses to St. Pancras, which is confusing and could cause trouble. 3. There are fewer options for round trips. Whatever ticket I choose, usually displayed in the upper right, they show a cheaper option ticket at a different time. However, when I choose a roundtrip, this cheaper choice only allows me to pick the outbound time and a random return time, which is awfully difficult to use. Sometimes the cheaper option is never shown in the first list of choices. 4. Unkind customer service. I once asked a question about how a round ticket functions, which I knew must be written somewhere but couldn't find. They responded quickly, saying 'read here'. I suppose customer service should typically answer the actual question regardless of whether it's written somewhere or not? (At least all the other services I know maintain that minimum level of manners). Maybe the change of price is unavoidable, but you should fix points 2 and 3 as well as point 4 in terms of manners?","version":"3.36.0","date":"2024-04-26T00:00:00Z","rating":1,"app_id":1411737922,"username":"wagnudg","title":"Unfortunate change has been made somehow.","country":"GB","tags":["accessibility","service","game_progression"],"review_id":11203115229},{"content":"This app is the worst ever, firstly unlike other providers train pal doesn't allow customers to cancel the tickets even if the mistake has happened and you want to refund the ticket immediately after purchase. Usually as a customer you should be entitled to a 15min cancellation window after the purchase of the ticket. Instead when using the Train Pal you have to buy a new ticket and hope the customer service will get back to you.. ( if you are lucky you will receive a small refund (less than 30% of ticket value) because they take they keep the rest of the money to charge the admin fee. Not to mention there's no telephone number so I don't see any reason for charging the admin fee when there's no support and the app is intentionally designed to mislead the user so that they can submit the complain. Additionally, the app didn't sync with the webiste so as the first time user my data was completely lost. And I had to make the complain. When prompted to the help window the FAQs instructions weren't helpful. Clearly app has issues and bugs, there is no support, users get charged the admin fee for 0 service and we've lost all our consumer rights and self respect when purchasing tickets from Train Pal.","version":"3.24.0","date":"2023-10-30T00:00:00Z","rating":1,"app_id":1411737922,"username":"Train Pal User","title":"No cancellation!! 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Book your rail journey with TrainPal, the ultimate one-stop app for all your rail travel needs. Whether you’re planning to travel within the UK or other European destinations, TrainPal will meet your needs and provide you with cheap train tickets. It's even featured on The Gadget Show on Channel 5!
Book your rail tickets for trains in the UK such as Avanti West Coast, GWR, LNER and more, as well as trains for the rest of Europe. TrainPal supplies international trips by trains and bus to over 45 countries too, including France, Spain, Italy and Germany.
Why is it a good idea to download TrainPal?
• Split-ticketing: TrainPal can help travellers save up to 95% of the original rail fare in the UK! TrainPal also offers a flexible split-ticketing option to help travellers save even more.
• No booking fees: On any train tickets in the UK when bought online.
• Smart Journey Planner: Search, compare and book cheaper train/coach tickets. TrainPal simplifies your booking experience, saving you time and money.
• E-tickets: TrainPal offers paperless tickets on all routes supporting e-tickets, saving the time and hassle of having to queue to collect your train tickets.
• Smarter customer service: Refunding and changing tickets is easy on the TrainPal app. A refund for flexible tickets can be changed in your TrainPal app, without having to contact customer service.
• Effortless expense receipts: Travellers can apply for expense receipts with a single click on the TrainPal app.
• 24/7 customer support: Our friendly customer service team is always ready to help.
• Secure payment: Book train and coach tickets with Apple Pay, and all major credit and debit cards. Customer and bank information is securely held and encrypted to ensure a safe and secure payment experience.
• Fast checkout: No need to register to book tickets, making booking quick and simple.
• Discounted fares: TrainPal supports all Railcards and helps you find the best deal for train tickets online.
In short, TrainPal offers a seamless, user-friendly experience, and always strives to ensure the cheapest online tickets are available to you.
In addition to providing cheap online ticket options on the app, TrainPal also constantly searches for the cheapest train tickets available in the UK and Europe, offering a wallet-friendly solution for those looking to cut down on travel costs.
TrainPal is in partnership with over 1000 major trusted transport suppliers across 47 countries, meaning you can travel to Europe with confidence. Our suppliers include:
●\tRail Delivery Group, including LNER, Avanti West Coast, GWR, CrossCountry, East Midlands Railway and more (UK)
●\tEurostar (UK, Belgium, France and Netherlands）
●\tTHALYS (Belgium, France, Germany and Netherlands)
●\tNTV (Italy)
●\tTrenitalia (Italy)
●\tRENFE (Spain)
●\tIryo (Spain
●\tSNCF (France, Spain)
●\tDB (Germany)
●\tLyria SAS (France to Germany, Italy, Spain and Switzerland)
●\tSBB (Switzerland)
With TrainPal, you can book cheap rail tickets from all major UK cities, including London, Manchester, Liverpool, Leeds, Glasgow, Birmingham, Brighton and Cambridge, as well as other destinations across Europe.
In short, TrainPal is a fantastic way to book train tickets online. Download it now!","app_summary":"'TrainPal: Cheap train tickets', published by a China-based company. The app was last updated on 28 May 2026. Released in United Kingdom on 04 August 2018 and globally on 04 August 2018. 'TrainPal: Cheap train tickets' belongs to the 'Travel' category maintaining a content rating of '4+'. In United Kingdom, 'TrainPal: Cheap train tickets' ranked 18th on the 'Top Free iPad Apps' chart and 12th on the 'Top Free iPhone Apps' chart in the 'Travel' category. Last month's estimates were 200k downloads. The app is available in United Kingdom, Italy, and Spain and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Railcard, Split, Rail & Coach","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.mytrainpal.com","top_countries":["GB","IT","ES"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","KH","EE","LV","NI","PY","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":null,"app_id":1411737922,"app_view_url":"/ios/gb/trainpal-b-v/app/trainpal-cheap-train-tickets/1411737922/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/c6/b4/cc/c6b4cce3-a1b3-4507-14a1-59cb9b2eab70/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"TrainPal: Cheap train tickets","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":1717009028,"publisher_name":"Trainpal B.V.","publisher_profile_url":"/publisher/ios/1717009028","rating":4.682099144459454,"rating_breakdown":[1002,209,403,2325,20490],"rating_count":24429,"country_release_date":1533395251000,"current_version":"3.84.0","file_size":123451392,"first_released_in":["CN"],"minimum_os_version":"15.0","publisher_country":"China","recent_release_date":1779926400000,"release_date":1533395251000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["EN","FR","DE","IT","ES"],"worldwide_release_date":1533340800000,"store_removal_date":null,"cohort_id":null,"worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":200000},"category_rankings":{"app_id":1411737922,"country":"GB","ipad":{"top_free":{"all_categories":null,"primary_categories":[{"6003":19}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":99,"primary_categories":[{"6003":18}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}