{"game_intel_data":{},"featured_reviews":[{"content":"Needless to say when having noticed this I used Ai to check the likelihood of my family making the 08:32 train to Liverpool Lime street, it answered very unlikely. So I contacted TrainPal customer support and within minutes the operator at the other end had understood my concern and had explained that yes on my advanced purchased tickets it was ok, they pointed out the differing prices and also mentioned that there would be a fee for the change £9.99 ish and yes there was a £2 ish difference between the two journeys. Exactly as I was told the price was increased by £11 ish no problem now I just have to tell the wife she can rest for a while and not stress out. Obviously if the plane arrives well early and at the gate early then I’m going to be in it up to my neck but hey I’ll hack it. This company is excellent and the staff are knowledgeable and polite it has been a pleasure. Thank you TrainPsl and your customer support team.","version":"3.83.0","date":"2026-05-22T00:00:00Z","rating":5,"app_id":1411737922,"username":"HashKMH4","title":"Panic as I noticed flight always arrives late.","country":"GB","tags":["customer_support","service","pricing"],"review_id":14093406984},{"content":"It used to be a very good discount app from what I knew, but when I came back to use it after a year's absence, all the virtues seemed to have disappeared, which disappointed me. 1. There aren't many discounts compared to the Trainline app. 2. The departure and destination names seem to be incorrect. For example, even when I enter Heathrow airport, the results show buses to St. Pancras, which is confusing and could cause trouble. 3. There are fewer options for round trips. Whatever ticket I choose, usually displayed in the upper right, they show a cheaper option ticket at a different time. However, when I choose a roundtrip, this cheaper choice only allows me to pick the outbound time and a random return time, which is awfully difficult to use. Sometimes the cheaper option is never shown in the first list of choices. 4. Unkind customer service. I once asked a question about how a round ticket functions, which I knew must be written somewhere but couldn't find. They responded quickly, saying 'read here'. I suppose customer service should typically answer the actual question regardless of whether it's written somewhere or not? (At least all the other services I know maintain that minimum level of manners). Maybe the change of price is unavoidable, but you should fix points 2 and 3 as well as point 4 in terms of manners?","version":"3.36.0","date":"2024-04-26T00:00:00Z","rating":1,"app_id":1411737922,"username":"wagnudg","title":"Unfortunate change has been made somehow.","country":"GB","tags":["accessibility","service","game_progression"],"review_id":11203115229},{"content":"This app is the worst ever, firstly unlike other providers train pal doesn't allow customers to cancel the tickets even if the mistake has happened and you want to refund the ticket immediately after purchase. Usually as a customer you should be entitled to a 15min cancellation window after the purchase of the ticket. Instead when using the Train Pal you have to buy a new ticket and hope the customer service will get back to you.. ( if you are lucky you will receive a small refund (less than 30% of ticket value) because they take they keep the rest of the money to charge the admin fee. Not to mention there's no telephone number so I don't see any reason for charging the admin fee when there's no support and the app is intentionally designed to mislead the user so that they can submit the complain. Additionally, the app didn't sync with the webiste so as the first time user my data was completely lost. And I had to make the complain. When prompted to the help window the FAQs instructions weren't helpful. Clearly app has issues and bugs, there is no support, users get charged the admin fee for 0 service and we've lost all our consumer rights and self respect when purchasing tickets from Train Pal.","version":"3.24.0","date":"2023-10-30T00:00:00Z","rating":1,"app_id":1411737922,"username":"Train Pal User","title":"No cancellation!! 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Download TrainPal, your all-in-one smart travel app for trains, coaches, flights, and stays. Featured on Channel 5's The Gadget Show, TrainPal helps millions of travellers find cheaper fares and book their journeys with ease.
NEW FEATURES
TrainPal is no longer just a train ticket and coach booking app. You can now search, compare, and book flights and stays directly in the app. Whether you're commuting across the UK, travelling around Europe or planning an international holiday, TrainPal helps you secure great-value travel deals in one place.
Why travellers choose TrainPal
• SplitTickets
Our smart split ticketing algorithm can help you save up to 50% on UK and European rail fares by finding cheaper combinations of train tickets.
• No booking fees
Book train tickets, coach tickets and flights with no booking fees and enjoy even better value on every journey.
• Global travel coverage
Search and book trains, coaches, flights and stays across 47 countries and regions worldwide.
• Smart journey planning
Compare routes, fares and travel options instantly to find cheaper and more convenient journeys.
• E-tickets
Travel with paperless e-tickets and skip the queues at the station.
TrainPal partners with over 1,000 trusted rail and coach operators across 47 countries and regions, helping you search, compare and book cheaper train and coach tickets in real time!
Our official rail and coach partners include:
• United Kingdom: National Rail, Elizabeth Line, ScotRail, LNER, Avanti West Coast, GWR, CrossCountry, East Midlands Railway, National Express and more.
From major destinations across the UK, including London, Manchester, Liverpool, Leeds, Glasgow, Birmingham, Brighton, Cambridge and more. Link your Railcard to unlock additional savings on eligible rail fares and get even better value on every journey.
• Italy: Trenitalia services including Frecciarossa, Frecciargento, Frecciabianca, Intercity, Malpensa Express, Leonardo Express and Eurocity, plus Italo and FlixBus.
• Europe and beyond: Eurostar, Thalys, Trenitalia, Renfe, Iryo, SNCF, Deutsche Bahn (DB), Lyria, Swiss Federal Railways (SBB), FlixBus and many more leading rail and coach operators.
NEW: Flights and stays, all in one app
TrainPal now brings transport and stays together in one app, making travel planning easier than ever.
• Cheaper flights now available
Compare fares from leading airlines and low-cost carriers across Europe's most popular routes to find cheap flights and limited-time deals. Book one-way, return or multi-city flights with no booking fees. Enjoy fast checkout without registration, plus online check-in and seat selection.
• Curated stays by TrainPal
Book quality stays across the UK and Europe directly in the app. Enjoy competitive rates, 24/7 customer support and free cancellation on many stays for a smoother travel experience.
Reliable support for every journey
• 24/7 customer support
Our dedicated customer support team is available around the clock.
• Flexible refunds and changes
For eligible tickets, request refunds or ticket changes directly in the app without contacting customer support.
• Fast checkout
Book tickets in just a few taps with no lengthy registration process required.
• Business travel invoices
Need an expense invoice? Request one directly in the app.
• Secure payments
Pay with Apple Pay and major credit/debit cards. All customer and payment information is protected with bank-level encryption.
Download TrainPal today and start saving on trains, coaches, flights and stays across the UK and Europe.
Follow TrainPal for exclusive offers & updates!
Instagram: @trainpal_official
TikTok: @trainpal_official
Facebook: @thetrainpal","app_summary":"'TrainPal: Cheap train tickets', published by a China-based company. The app was last updated on 23 July 2026. Released in United Kingdom on 04 August 2018 and globally on 04 August 2018. 'TrainPal: Cheap train tickets' belongs to the 'Travel' category maintaining a content rating of '4+'. In United Kingdom, 'TrainPal: Cheap train tickets' ranked 11th on the 'Top Free iPad Apps' chart and 13th on the 'Top Free iPhone Apps' chart in the 'Travel' category. Last month's estimates were 200k downloads. The app is available in United Kingdom, Italy, and Spain and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Railcard, Split, Rail & Coach","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.mytrainpal.com","top_countries":["GB","IT","ES"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","KH","EE","LV","NI","PY","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":null,"app_id":1411737922,"app_view_url":"/ios/gb/trainpal-b-v/app/trainpal-cheap-train-tickets/1411737922/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/ba/78/c0/ba78c0ca-dfb1-c5a0-b0ab-5932c1669089/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"TrainPal: Cheap train tickets","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":1717009028,"publisher_name":"Trainpal B.V.","publisher_profile_url":"/publisher/ios/1717009028","rating":4.709174402854406,"rating_breakdown":[1077,230,460,2885,25617],"rating_count":30269,"country_release_date":1533340800000,"current_version":"3.88.0","file_size":105620480,"first_released_in":["CN"],"minimum_os_version":"15.0","publisher_country":"China","recent_release_date":1784764800000,"release_date":1533395251000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["EN","FR","DE","IT","ES"],"worldwide_release_date":1533340800000,"store_removal_date":null,"cohort_id":null,"worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":200000},"category_rankings":{"app_id":1411737922,"country":"GB","ipad":{"top_free":{"all_categories":null,"primary_categories":[{"6003":15}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":61,"primary_categories":[{"6003":11}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}