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I was told that I can appeal to have the claims paid. Why should I have to appeal to have claims honored that were clearly indicated as coverages. No one was help me except to continually tell me that they were not covered under\nMy plan. But I was told that extractions and X-rays were only covered in the event they were for surgical procedures in the event of oral surgery or something to that matter. Which totally changed the definition of coverage for extraction. Basically I had to pay for all of the procedures out of pocket for understanding UHC new definition of extractions. 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It’s like Walmart has cornered the market with UH Care. ???? I will say I’m very thankful for the extra help. When I first became disabled, the insurance plan was straight Medicare and or Medicaid. And we didn’t have all the extras. I think the younger generation don’t always think about how well they are provided for. But I also believe that if a company presents themselves as having certain options. They should deliver those options. And whatever is not functioning well should be fixed.","version":"2.71.0","date":"2024-12-28T00:00:00Z","rating":5,"app_id":1348316600,"username":"Mary Miah Kathleen","title":"Problems with the app.","country":"US","tags":["performance_and_bugs","monetization"],"review_id":12116615172},{"content":"To start, the app is poorly designed. Instead of providing the customer service phone number, it directs the user to use the number on the back of the membership card. The number on the electronic card is not a hyperlink, nor can it be copied into the phone app. One either has to go get their wallet or take a screenshot and then click on the screenshot, which automatically turns it into a hyperlink. Also, this review feature doesn’t scroll when you’re typing, so it hides what you’re typing unless you manually scroll. That’s the “good” news, sadly. The worse news: even after having to deal with the obstruction of the AI voice menu, the agent could not tell me the price of my next refill. After acknowledging that part of the reason my first refill of 2026 was double what I usually pay because I had to satisfy the deductible (which I now have), she kept insisting that the next refill would still be the same charge and not only seemed incapable of grasping that the deductible is only satisfied once. I finally had to hang up on her. 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